Soldato
- Joined
- 24 Sep 2015
- Posts
- 3,976
I like Ubiquiti stuff a lot, but it's hard to like the company at times. Asking people to install beta firmware and saying they don't support it is a faily hideous way to behave.
*** Official Ubiquiti Discussion Thread ***
- Thread starter RoyMi6
- Start date
The software side of the UDM I have has a long way to go before it’s acceptable. There are options to turn on a beta GUI, beta Settings, various options are noted as being in alpha testing, and there’s a few other niggles too including some important aspects such as DPI which may/ may not work but has its stats displayed in a throughly useless way.
I wasn’t expecting my UDM to be so rough compared to my previous router which used Merlin especially given its cost.
I wasn’t expecting my UDM to be so rough compared to my previous router which used Merlin especially given its cost.
UDM or UDM Pro? Very different devices.
Which firmware are you on? UBNT have labelled most of the advanced features as Beta for years. DPI is BS, you’re correct in that but the fundamentals work fine.
So you buy a product that only came out of beta this year, that's a totally new hardware and software platform and you didn't expect it to be rough? C'mon, that's not how this works and anyone buying a UDM at this stage should be savvy enough to have at least looked at the usual places to confirm what they needed was functional.
Unusually, I’m going to disagree with you on this one. It was almost a year in Beta and when it came out it was rough as a badgers proverbial. Now, it’s working. They shouldn’t release it out of Early Access unless it’s actually fully working. The UDM was bad enough but the UDM Pro has been a thorough disaster even though that was also in Beta for 6 months. There is something fundamentally wrong with the business model as far as I’m concerned.
And it’s not across the board. They have teams. The access point teams seem to have their stuff together. Likewise, the switching guys seem solid. The EdgeMax guys are doing their stuff. But the routing team (under Chris Buechler) seems to a complete shambles. If he really was the power behind pfSense, he’s definitely lost his Mojo since moving to Utah.
And then there is the controller team in Kraków. What are they up to? The ‘new’ controller is just the old controller changed about a bit. It’s all a bit sad really. If it wasn’t for Mikrotik’s access points being so awful, I’d ditch UniFi completely and just go Mikrotik hardware with Untangle running the routing.
When I bought it, I had to install a beta firmware in order to connect to Sky broadband. Like it or lump it, that’s basic and very simple functionality that every router I’ve owned over the past few years has included. Major fail there already.
Alpha and beta functionality should NOT be included in release firmware unless the client has requested it especially when it’s flaky.
Ubiquiti is supposed to be a professional company. It’s attitude to customers belies that supposition. PfSense, Untangle, Merlin, etc provide more stability and more functionality in their software than anything that Ubiquiti can provide at the moment.
If we all thought the same, the world would be a very boring place.
My point wasn't the UDM was great and ready to launch, quite the opposite, it had no place coming out of EA in the state it did and it really didn't do Unifi's image or credibility any good as 'launch now, fix later' is the kind fo crap you don't expect to see anymore from any company. My point was if someone was going to buy one, it's usually because they either have a specific need or because they want to move on from a USG/ERX, especially on the consumer side. It's not a stack 'em high and sell 'em cheap at retail product, it's a niche product where at least at this stage the majority of users are going to be early adopting prosumers, those are the people I hope would have the sense to read before buying, but perhaps I expect too much?
Ubiquiti (like others) do things to make money, some of them they do well, others they just do. For example the odds of me using Unifi Protect products is near zero, other better, cheaper and more flexible solutions exist. While I get on OK with Mikrotik's routing options for example after a slight mind shift, it would take quite a lot for me to try another Mikrotik AP, they burnt that bridge - repeatedly - several years ago
So from that should I conclude you haven't owned that many routers in the past few years? Just that would explain a few things.
Of all the things you could pick to point out the major failings of the UDM, you choose DHCP 60/61 support. Do you want to go away and have another think about it? Phone a friend etc? DHCP 60/61 is a Sky UK thing, a quite insignificant ISP in a global market. As you mention them, pfsense and untangle are also guilty of this 'major fail' as they don't support DHCP60/61 OOTB (without editing the DHCP configs), in fact as you mention Merlin, you have to flash that to supported hardware before you can use it as while technically any of the *WRT forks can be made to support 60/61, Merlin gives you a cute box to put the variables in, but major fail? Not unless you're a drama queen.
The alpha point I generally agree with, the beta to some extent, though context is important. Reputation wise I agree, but this isn't the core products, they drop the ball on the AP/ES/US market and things go south. I guess what I don't understand is why someone buys a UDM without doing even some basic reading and having some level of familiarity with networking, perhaps as above, my expectations are as unrealistic, but I still like to hope.
Clearly I love Ubiquiti and they can do no wrong, in much the same way as you obviously read up on the UDM's sate of development prior to purchase to avoid being butt-hurt with buyers remorse (hint: neither of those are really true).
Isn’t the point that you shouldn’t need to read up on the state of a routers software development before you buy one from a reputable company.
It should do everything it promises to do out of the box and should be relatively bug free.
Core features certainly shouldn’t be in an alpha or beta state in a shipping product and beta features should only be running an optional alpha or beta bios and those features should only be advertised as coming in the future and not within the shipping product.
That’s how it’s meant to work anyway...
It should do everything it promises to do out of the box and should be relatively bug free.
Core features certainly shouldn’t be in an alpha or beta state in a shipping product and beta features should only be running an optional alpha or beta bios and those features should only be advertised as coming in the future and not within the shipping product.
That’s how it’s meant to work anyway...
Absolutely agree, unfortunately we don't live in an ideal world.
UDM / UDMP (1.8.5) Firmware update, hot off the press.
https://community.ui.com/releases/U...re-1-8-5/ff2ef03c-9659-4d02-a6f3-9835569059f8
As normal with these firmwares ensure you have a full backup before updating.
https://community.ui.com/releases/U...re-1-8-5/ff2ef03c-9659-4d02-a6f3-9835569059f8
As normal with these firmwares ensure you have a full backup before updating.
Do agree re Chris Buechler, what on earth is he doing there, unless he wasn't the master of pfsense after all...
I'm using the Untangle NGFW to cover the edge requirements.
So enterprise went from 1Gb to 10Gb, it’s been well proven over successive generations, but consumers need to be milked for 2.5Gbit and 5Gbit before they get the 10Gbit standard we already have had for years? If you try and buy a working 2.5Gb NIC, Intel for example are yet to make one, the first two stepping’s of the i225 have been garbage - every single board sold so far in the UK has faulty hardware and has done for months. As to mixed media switches we also have a solution for that already, it’s not like SFP+ to copper has never happened before.
Agreed, the 2.5gb and 5gb are pointless, they should be binned and just stick with 10gb.
There are a few SFP+ to RJ 10GB adapters available already, Ubiquiti have them too with the UF-RJ45-10G at around £55 each.
To be fair he may not be getting a chance to do anything useful, a while back I read something about the working conditions at UI. It sounds like a complete cluster. Teams being told to change direction regularly, entire depts getting terminated etc etc. All at the whim of the owner.