The only thing I could conceivably think it is is that they're not airing the bathroom properly, eg having showers with the window closed or not running the ventilation fan.
Firstly. I love that this is your first reaction. Quick, can I take their money now or later!? Typical landlord response, without waiting to hear the full story from your tenants.Would you charge the tenants for this either to get it fixed straight away or take it out of the deposit?
Poor you. What if it's quite serious mould that they haven't caused themselves and that might have damaged, or be damaging their health? What if they were too worried to contact you because they thought you'd react the way you have in the first instance? What if they've suffered in silence and tried every possible remedy before contacting you. Honestly, just step back, use a bit of common sense and remember you're talking about people and their home here. And yes, it's their home whilst they pay the rent. Not yours.Combi, not sure where the mould is we've not had any contact since the first lot....still waiting to hear from the agents. Now thats another waste of money..
It's an honest enough question. If it's their fault, they can clean it up. If it isn't we'll get it sorted. As it was, yes it was their fault but we had it cleaned. But yeah, way to assume the worst straight off. You sound like an irresponsible tenant.Firstly. I love that this is your first reaction. Quick, can I take their money now or later!? Typical landlord response, without waiting to hear the full story from your tenants.
Poor you. What if it's quite serious mould that they haven't caused themselves and that might have damaged, or be damaging their health? What if they were too worried to contact you because they thought you'd react the way you have in the first instance? What if they've suffered in silence and tried every possible remedy before contacting you. Honestly, just step back, use a bit of common sense and remember you're talking about people and their home here. And yes, it's their home whilst they pay the rent. Not yours.
Forgot to update this as the fix only happened recently anyway. Some mould in the stairway because they haven't been venting properly. We got it cleaned up and they're hopefully going to vent properly in future.
It's an honest enough question. If it's their fault, they can clean it up. If it isn't we'll get it sorted. As it was, yes it was their fault but we had it cleaned. But yeah, way to assume the worst straight off.
It's your responsibility to sort out at the end of the day. There is no way you can prove they have contributed to the problem and the fact that you've never had mould before is inconsequential realistically to what is occurring now - things do change and how would you prove this was even the case. You need to get a proper assessment of where it is coming from and what the underlying cause is.
Whatever the causation though you need to get it resolved as it's your place. If you don't fix it then they'll just leave and then you'll be in a worse position. You can't bill them for the work because you'd have to demonstrate it was their fault which let's face it your are not going to be able to do.
This is one of those situations where both the tenants and landlord need to work together. The landlord could help by ensuring extractor fans and window vents are installed. The tenant could help by using the supplied extractor fans and window vents and opening windows when it is clear there is a lot of condensation.
Mould is a direct result of people not properly drying, cleaning and ventilating. There is no proof required,if there was no mould before the tenants moved in and there is now then they are responsible and liable for cleaning costs.
Mould doesn't spontaneously appear in a properly maintained environment, the tenants are directly responsible.
Your argument is like saying the tenants aren't responsible for dust appearing on surfaces. No, they are responsible because they have to clean those surfaces as part of their contract.
I'm just intrigued as to why you think it's so obviously not the tenants problem?
Given the nature of the situation though, we do know that the mould has only arisen since they've moved in. You're right in that we would struggle to prove it in court (obviously its not going to go to court, but playing devils advocate for a second).I am not saying it is obviously not the tenants problem. I am saying it is potentially not of their direction causation. I am also saying as it is your property then you really want it addressed before it exacerbates - they can and will walk away from such problems you can't. I am also saying that the notion mould only occurs due to negligence from the occupiers is flawed.