Origin in genuine consumer positive over Steam

Atlas23 · 20 Aug 2013 at 09:34

Also it may take longer than 7 days to actually register and finally download the overpriced game you bought.

NZB · 20 Aug 2013 at 09:34

Shame it's only for ones bought on Origin and doesn't cover adding a key from elsewhere. I have about 15 games on there and only one was bought in their store.

TheVoice · 20 Aug 2013 at 09:40

NZB said:
Shame it's only for ones bought on Origin and doesn't cover adding a key from elsewhere. I have about 15 games on there and only one was bought in their store.

I don't see how they can refund you for something that wasn't bought from them.

Atlas23 · 20 Aug 2013 at 09:41

TheVoice said:
I don't see how they can refund you for something that wasn't bought from them.

Because they're such a nice (and not at all evil) company now! Didn't you hear?

Blazin

NZB · 20 Aug 2013 at 09:42

TheVoice said:
I don't see how they can refund you for something that wasn't bought from them.

Yeah i wasn't really clear in what i meant. I meant that it's a bit useless when most of us probably don't buy from Origin anyway. It's way too expensive compared to just about every other place or method.

Darg · 20 Aug 2013 at 09:46

Halfmad said:
+1 I think Steam has to either:

1. Copy what Origin have done, or beat it.

As People said if they copied it it would be for Valve only games, not many of those around these days! A more realistic option would be to implement the system of refunds but leave it to developers to decide on the refund time period they want to allow if any.

Halfmad said:
2. Offer demos for every single game they add from now on and prompt users to perhaps try the demo before purchasing.

Steam is a digital distribution platform, if they start demanding every game comes with a demo many developers will switch distribution systems to avoid the cost and time of creating a demo. Again it's down to the developer not the publisher (steam) to decide this.

d_brennen · 20 Aug 2013 at 09:50

Who buys games from Origin anyway?

Xordium · 20 Aug 2013 at 09:53

Hat's off to EA. I am sure it will fit in with their vision of providing games which have repeated DLC releases so people can't really finish the game in a day even if they wanted to. A good idea and one that Steam won't be able to follow them on.

Atlas23 · 20 Aug 2013 at 09:56

Ultimately this is just to gather some publicity. I have never wanted a refund from a PC game. Before I buy it, I ensure I have read all the reviews I can find (both user and professional reviews) and then watch some game play footage.

It is up to the consumer to perform research on the product they intend to buy.

If there are technical problems with a game, then that is something different (and seeing as most games come with a day 1 patch anyway).

>Implying people buy games on Origin

Blazin

Andrew_McP · 20 Aug 2013 at 09:56

d_brennen said:
Who buys games from Origin anyway?

The idea is probably to make Origin acceptable enough (in the eyes of all but a resistant minority) that EA can sell through Origin exclusively.

Mockingbird · 20 Aug 2013 at 10:01

Blazin23 said:
Actually no, let's hope Steam doesn't implement this. It could royally screw over developers. Let's take To The Moon for example; One of the best indie games I have played, but it only took 3 hours to complete.

This means I could then ask for a refund, meaning I have effectively played the game for free. Is this not the same concept as piracy? (albeit within a limited time frame)

This would be true for most single player games that have a linear story line that can be completed in under 24 hours (which is most games nowadays).

Blazin

Possible plan:

Add steam achievement for completing game - refund not available if achievement activated?

wnb · 20 Aug 2013 at 10:01

d_brennen said:
Who buys games from Origin anyway?

I am guilty of buying one game from Origin. I would have ordered bf4 but it's cheaper elsewhere in addition to that I have 2.4mb adsl so it would take me ages to download it

Squark · 20 Aug 2013 at 10:02

That's a genuinely good move

mark43 · 20 Aug 2013 at 10:04

arknor said:
EA customer service hits a home run once again if only steam were this innovative.

I wonder what happens with games that take last than 24hours to complete trololol

"Once again"?? What other great things have they done and how are they more innovative? They've been playing catch up since they launched origin.

Atlas23 · 20 Aug 2013 at 10:04

Mockingbird said:
Possible plan:

Add steam achievement for completing game - refund not available if achievement activated?

Maybe, but you could then argue that I thought the game might get better towards the end, but it still sucks so I want a refund!

Blazin

Atlas23 · 20 Aug 2013 at 10:05

mark43 said:
"Once again"?? What other great things have they done and how are they more innovative? They've been playing catch up since they launched origin.

I think there may be sarcasm involved.

Blazin

Martini1991 · 20 Aug 2013 at 10:07

Some people will never be impressed it seems.

Pestilence · 20 Aug 2013 at 10:14

That's a fantastic initiative, and serious kudos to EA for taking it up. Still need to read the "small print", so to speak -- but on the face of it it's a major step forward for customer service within the digital distribution landscape.

Raumarik · 20 Aug 2013 at 10:17

This might well backfire on them, lots of wriggle room and not clear exactly what will and what will not be part of it in relation to where you buy the games which must then be registered on origin etc.

V4NT0M · 20 Aug 2013 at 10:18

Halfmad said:
+1 I think Steam has to either:

1. Copy what Origin have done, or beat it.
2. Offer demos for every single game they add from now on and prompt users to perhaps try the demo before purchasing.

They don't have to do either, most of Origin's content does not directly compete with Steam's.