Outstanding Logitech

Well I've had several MX Laser mice (from mx1000 all teh way to the performance mx) over the years via Customer Services replacements as well as 2 dinovo keyboards and numerous other devices that had quirks and so on and they've been very helpful every time.

It's the reason I buy Logitech KB and Mice.

I got my Performance MX for £45 direct from Logitech after they sent me a wrong keyboard once so gave me 50% off my next purchase :p
 
Efour2 said:
After reading such wonderful stuff about their CS , and the 100s of people that had done the exact same i was attempting I contacted them about a mouse issue, I was told where i could buy new feet for £10, i said but what about all these people that you have helped, literally 100s of pages of websites, no they are 10 quid buy them yourself...

no so great for me
Click to expand...

Supprised at that. They sent me a new mx518 because its feet wore off. I had emailed them asking where I could buy some in the first instance... maybe I gave someone ideas...
 
Oh right! Fire off an email and see what they say. No harm they might say yes. If it's a relatively new mouse then they'll know of course how old it can possibly be.
 
d_brennen said:
Supprised at that. They sent me a new mx518 because its feet wore off. I had emailed them asking where I could buy some in the first instance... maybe I gave someone ideas...
Click to expand...

Exactly the same mouse, plenty of places sell them now so i assume they stopped giving replacements away ??
 
maybe they know a mouse purchased between X and Y dates most likely has a defective receive/transmitter/feet and rather replace it than risk people finding out :p
 
Were excellent for me, had a duff control pod on my Z-5500 speakers, they just sent me out an entire new system, which arrived in a few days of my support ticket.

So I had a spare set of speakers which I put onto ebay and made a nice profit!
 
Yes the mouse is £90 brand new from them, unbelievable mouse, but id say Razer would still kick it's ass anyday.

I send them a total of about 4 emails no questions asked, and the mouse was sent out free of charge.

Logtech is No # 1 of my tech providers.
 
Showboat said:
Wish i'd seen this thread before buying a joystick to replace my broken logitech.. :(
Click to expand...

Funny you mention that Showboat as my Extreme 3D pro recently packed up. Twist function is stuck on hard right and I don't think it works with Win7 64.

I sent them an email last week -


Hi

I am having massive issues with my trusty 3D Pro Joystick. It appears to have developed a major problem with the twist function which is stuck on hard right, even when I am not applying any pressure.

I have been searching for sometime online for a fix but am unable to find one.

Is there any way that I can somehow reset the device?


I received this back today -


Dear PapaLazaru,

Thank you for contacting Logitech's Technical Support.

As I understand Extreme 3D Pro twist function is stock on hard right. Same to be hardware issue.

Unfortunately, we must inform you that your product is defective and a warranty exchange is needed.

Based on the supplied information your product is still covered by warranty. In order to obtain the warranty exchange your first point of call should be the point of purchase, as they should be able to arrange the warranty exchange.

In the event the point of purchase refuses to assist with the warranty exchange, we kindly ask that you contact Customer Care again. Please note, that if Logitech is to consider processing a warranty claim, we kindly ask that you supply the following information:

First name:
Last name:
Address:
Postal Code:
City:
Telephone Number:
Proof of purchase/Receipt/Invoice:

Product M/N:
Product P/N:
Product PID or S/N:

As our warranty replacements are shipped using courier service, we kindly request that you provide a delivery address on which our courier service may deliver during regular business hours (9:00 AM to 5:00 PM). If the delivery address differs from your residential address, kindly supply both addresses.

Logitech will first be able to assess any warranty claims once all the before mentioned information has been supplied in full. If the warranty claim is accepted you will be duly informed.

Please note, that if your proof of purchase, receipt and/or invoice is supplied via email the file size must not exceed 0.5 MB. Files larger than 0.5 MB must be submitted through our website using the link included in this email to update your support incident.

If you need any future help please let me know.

Regards.

Kadir Birduman
Logitech Europe SA
European Customer Support


Apart from the amusing English, I am a bit miffed as I was sure they would just tell me to smash it up with a hammer and send them a photo in order to receive another one. :(

I have had to contact OcUk, from whom I purchased the joystick to find out their stance.
 
Last edited:
^^
How come i wasn't asked half of that ! I was just asked to provide house address etc and a few photos that was it .

Looks like they have good and bad days.
 
PapaLazaru said:
Funny you mention that Showboat as my Extreme 3D pro recently packed up. Twist function is stuck on hard right and I don't think it works with Win7 64.

I sent them an email last week -


Hi

I am having massive issues with my trusty 3D Pro Joystick. It appears to have developed a major problem with the twist function which is stuck on hard right, even when I am not applying any pressure.

I have been searching for sometime online for a fix but am unable to find one.

Is there any way that I can somehow reset the device?


I received this back today -


Dear PapaLazaru,

Thank you for contacting Logitech's Technical Support.

As I understand Extreme 3D Pro twist function is stock on hard right. Same to be hardware issue.

Unfortunately, we must inform you that your product is defective and a warranty exchange is needed.

Based on the supplied information your product is still covered by warranty. In order to obtain the warranty exchange your first point of call should be the point of purchase, as they should be able to arrange the warranty exchange.

In the event the point of purchase refuses to assist with the warranty exchange, we kindly ask that you contact Customer Care again. Please note, that if Logitech is to consider processing a warranty claim, we kindly ask that you supply the following information:

First name:
Last name:
Address:
Postal Code:
City:
Telephone Number:
Proof of purchase/Receipt/Invoice:

Product M/N:
Product P/N:
Product PID or S/N:

As our warranty replacements are shipped using courier service, we kindly request that you provide a delivery address on which our courier service may deliver during regular business hours (9:00 AM to 5:00 PM). If the delivery address differs from your residential address, kindly supply both addresses.

Logitech will first be able to assess any warranty claims once all the before mentioned information has been supplied in full. If the warranty claim is accepted you will be duly informed.

Please note, that if your proof of purchase, receipt and/or invoice is supplied via email the file size must not exceed 0.5 MB. Files larger than 0.5 MB must be submitted through our website using the link included in this email to update your support incident.

If you need any future help please let me know.

Regards.

Kadir Birduman
Logitech Europe SA
European Customer Support


Apart from the amusing English, I am a bit miffed as I was sure they would just tell me to smash it up with a hammer and send them a photo in order to receive another one. :(

I have had to contact OcUk, from whom I purchased the joystick to find out their stance.
Click to expand...

I had that sort of response, just told them it was a gift and all was fine :)
 
d_brennen said:
Supprised at that. They sent me a new mx518 because its feet wore off. I had emailed them asking where I could buy some in the first instance... maybe I gave someone ideas...
Click to expand...
Lets be honest as I doubt your customer experience was normal as I doubt any company would replace the whole item if a wear and tear part got worn and torn.

Just think yourself lucky, while others who have been giving replacement feet or told to buy them from x seems the more logical warranty response

ps3ud0 :cool:
 
So I've had a wireless Keyboard & mouse for a while now well over 3 years, The keyboard has died but the mouse still works, Are you saying they will replace the keyboard? :O
 
Hmmm, might have to have a dig about when i get home, get a serial number and anything else i can from it and see what happens, was an extreme 3d as well.... looks ok, but when you let go of the stick when in flight sims it drifts off to the side, no matter how much you config in windows, it always drifts off! grrrrrrrr
 
Showboat said:
Hmmm, might have to have a dig about when i get home, get a serial number and anything else i can from it and see what happens, was an extreme 3d as well.... looks ok, but when you let go of the stick when in flight sims it drifts off to the side, no matter how much you config in windows, it always drifts off! grrrrrrrr
Click to expand...

That is the exact same problem. :)

All you need are the numbers on the base.

I bought mine on 27th June 2007 and they stated it was still in warranty.
 
Sent an email yesterday at about 4pm, had a reply this morning at 9am, and just had an email saying they have sent a replacement product. Now it's whether they have sent a new mouse....or the new feet/gliders :p
 
You must log in or register to reply here.
Back
Top Bottom