** PHANTEKS ENTHOO PRIMO - THE ULTIMATE WATERCOOLING CHASSIS **

  • Thread starter Thread starter rjk
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Hi Doyll picture of the base that to sent me :)

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Just received all my replacement parts from Phanteks!

1. New PWM fan hub - works perfectly now! Also helps that I got Speedfan working with my MSI Z97 board (which was not supported - but the awesome Alfredo Milani Comparetti built me a special version just for my mboard!).

2. New front clips - back in business! No need to use tape anymore to secure the front filter.

3. New HDD LED/Reset switch lead...quite easy to install and I have a working HDD LED again!

4. Upper mesh grill assembly - no rattling anymore!

Overall very happy again :)
 
That's a long list of problems did you get the rev 1 case I got the rev2.

Mine was a revision 2 as advertised. However when I mentioned this to Phanteks USA, they actually said there is no such thing as V2 case. Its just the clips on this one were supposed to be better, but they still broke! :D
 
Just received all my replacement parts from Phanteks!

1. New PWM fan hub - works perfectly now! Also helps that I got Speedfan working with my MSI Z97 board (which was not supported - but the awesome Alfredo Milani Comparetti built me a special version just for my mboard!).

2. New front clips - back in business! No need to use tape anymore to secure the front filter.

3. New HDD LED/Reset switch lead...quite easy to install and I have a working HDD LED again!

4. Upper mesh grill assembly - no rattling anymore!

Overall very happy again :)

How easy was it to get these replaced from phanteks?
 
Not as easy as one would hope!

I sent them an email via their website to which I had no response for 3-4 days. So I called phanteks USA and spoke to Brian who was very helpful. He told me that phanteks NL would be dealing with sending me the parts. I got an email from them about a week later and the parts arrived today, about a month or so after the initial request.

They are aware that their European support is lacking and they are working on making it better, at least that's what I have been told!

EDIT - Just checked it was 7 weeks from my initial contact to receiving the parts!
 
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What Type R said. Phanteks has addressed the problem and so far so good. :D

Good to hear you are up and running on all cylinders again!
 
Just been playing around with my fan setup in the Enthoo.

I noticed the Phanteks 140mm SP fans really don't like being placed upside down. Certainly at least one of mine was making interesting noises when mounted to exhaust air out of the case from the top.

I have now set them up so they are pushing air in from the top and the bottom and exhausting out the back. That seems to be a much quieter and well tolerated setup.

Might get another Phanteks XP PWM fan to accompany the other one I have and mount that on the top so I have 3x140mm pushing air in from the top!
 
Just been playing around with my fan setup in the Enthoo.

I noticed the Phanteks 140mm SP fans really don't like being placed upside down. Certainly at least one of mine was making interesting noises when mounted to exhaust air out of the case from the top.

I have now set them up so they are pushing air in from the top and the bottom and exhausting out the back. That seems to be a much quieter and well tolerated setup.

Might get another Phanteks XP PWM fan to accompany the other one I have and mount that on the top so I have 3x140mm pushing air in from the top!

I bought rubber fan shrouds as my two of the bottom seemed to clatter? Or hit the case
 
I bought rubber fan shrouds as my two of the bottom seemed to clatter? Or hit the case

Yeah I went for a cheaper option. Purchased a set of 3M ear plugs, well about 20 I think for something like £3 and they work brilliantly at absorbing vibrations. Also you can cut them to size etc :D
 
Corsair AF140 work well in this case got 2 on bottom and 2 on the front.
Did you use the screws supplied for the case fans to fit the AF's clone? The only location where the screws worked for me was on the inside mounts on the part next to the hdd cage. All my case fans are corsair AF/SP's and i had to use rubber bolts on all but the aforementioned fans..
 
Not as easy as one would hope!

I sent them an email via their website to which I had no response for 3-4 days. So I called phanteks USA and spoke to Brian who was very helpful. He told me that phanteks NL would be dealing with sending me the parts. I got an email from them about a week later and the parts arrived today, about a month or so after the initial request.

They are aware that their European support is lacking and they are working on making it better, at least that's what I have been told!

EDIT - Just checked it was 7 weeks from my initial contact to receiving the parts!

Thanks for the info, my grill has the rattle so might see if I can get it replaced.
 
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