Please can some one help me <3

FraserPike said:
Sorry, I'm confused?
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Which part?

http://www.memtest.org - run this in windows if you can

http://www.numberworld.org/y-cruncher/ - just Google CPU stress tester for others I guess, no idea what this one's like.

https://benchmarks.ul.com/news/check-your-pcs-stability-with-new-3dmark-stress-tests - GPU stress test

You're saying it's only crashing in games, so doing the above should make your operating system NOT crash.

You also mentioned you was using Windows 10, did you laptop come with windows 10? If not, try an older version and try everything again, including the games.

Or if you can't be bothered with the above, try some older graphics card drivers for your laptop,or newer.

As for taking the battery out, just YouTube it
 
Sounds to me like a gpu problem, heat related possibly or just knackered.
I wouldnt trust the opinion of Dell or a computer repair store either - sorry but i dont hold dell in high regard and repair techs are very hit and miss.

To me this is a faulty heatsink or similar on the gpu, at least thats where i would start.. I know its been looked at but any pc that spins a fan up to 100% in a few seconds of load has a fair issue with thermal control.
 
Thanks guys.
I have ran a tone of benchmarks / stress tests, and they are all coming back fine. I have a few frames drop now and then, however still fine. My GPU does go to 90-100% when in a game.
However i just got the Mrs to install origin and Sims 4. She was playing it for over a hour with no crashes or problems what so ever. However sims is not really a taxing game.
Its just weird that all other games decided to crash within 2 minuets of play, and it just started a month ago.

Computer repair guys did say the heats sink was fine. Same with GPU :(
The laptop did come with windows 10, and i have already clean wiped it and reinstalled. Infact i wipe the entire computer clean. I just dont know if i should bother with getting a new GPU or save for a new computer. :(
 
Not read the whole thread so this may have been mentioned. Might it be worth checking the system log through the event viewer tool to see if it has recorded an error and a reason as to why the laptop is crashing?
 
Diddums said:
You can't replace the GPU in a laptop. Also, download some free games and run them for a while. Fortnite is free, start there.
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was just playing a FPS game, not very taxing in comparison to many other games. It feels slightly clunky, but no crashing. It is on steam as well.

Gixer said:
Not read the whole thread so this may have been mentioned. Might it be worth checking the system log through the event viewer tool to see if it has recorded an error and a reason as to why the laptop is crashing?
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Its not the laptop crashing, its the games. And they dont give errors. I will have a look any way. I dont think i have actually done that. Thank you.
 
FraserPike said:
Its not the laptop crashing, its the games. And they dont give errors. I will have a look any way. I dont think i have actually done that. Thank you.
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Not to be rude like but it's a viable option and one I forgot.

Look at the event viewer, it should still list something particularly if it's actually the hardware that has crashed.
 
Lad's. Wow. I have no clue why i didnt look at the event viewer from the start. So, i have discovered there is a problem.
When, for example Dayz will crash, i get -

Error 12/05/2018 16:14:26 nvlddmkm 13 None
(I get this times 4)

Further inspection on all 4 of them, it says -

The description for Event ID 13 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\UVMLiteController0x1
Graphics Exception: ESR 0x404490=0x80000002

The message resource is present but the message was not found in the message table

There seems to be allot of information about this online. Suggesting trying allot of things. Most i have tried. However i read that PSU/power supply can be the cause of the problem. (Not forgetting my battery is dead, and PSU isnt that good. Its 180W when i was meant to have 240W). So perhaps it is the power?

I have just tried (Underclocking) the Core Clock (Mhz) by 50Mhz, though that had no affect. (Did this with MSI Afterburner). Did not adjust Memory Clock, should i?
MSI Afterburner is not allowing me to touch Core voltage or Power limit though. :(
 
nvlddmkm is to do with the Nvidia chip I'm assuming.

So,remind me did you upgrade your graphics drivers? Or downgrade then? Or after your reinstall of windows 10, did you physically install drivers for it or is it using the ones Windows 10 has given it after a fresh install?

As has been mentioned, might be worth purchasing the property power supply and a replacement battery, but obviously that costs money so it's your call there.

Other option is to upgrade the motherboard BIOS, but I'd read up on it first ask wouldn't want you to brick your laptop. Shaving said that it's pretty much autonomous nowadays.
 
Thank you for the replies guys.
I physically updated the graphics drivers when i did a fresh install of windows. And the computer repair people also uninstalled them and reinstalled them. And Dell also did the same thing. So the drivers have been done 3 times :D

So far, between Dell and independent computer repair guys, ive spent about £300. For not much to get done. Honestly contemplating not buying a new PSU or battery. As that will cost an additional £200+. Just thinking about saving for a new computer for the end of the year. So not sure if i should spend £200 on the battery and charger, to find that still doesnt fix the issue.

Laptop has A10 BIOS. Repair shop guys were able to force the BIOS even though the battery was dead.

Thank you TheVoice, will give it a read now.
 
This might be useful:

https://forums.geforce.com/default/...hat-is-it-an-fyi-for-those-seeing-this-issue/

Despite the name referencing nvidia graphics drivers, the error message is actually part of Windows (it wouldn't be nvlddmkm with AMD or Intel graphics, but the error message would otherwise be the same) and is unfortunately not at all specific to any one cause. It's essentially a general "something has gone wrong with graphics" message. The article says it only happens in Vista and 7, but that's because it's an old article and predates 8 and 10. Unless I'm completely wrong, it could happen in 8 and 10 as well.
 
Did you use a driver cleaner piece of software prior to reinstall of Nvidia drivers?

As you have recently wiped / re-installed to a clean laptop this may not be an issue but with some Dell's it appears you have to have the intel onboard gpu drivers installed as well as the Nvidia ones. Do you have all the correct chipset / intel drivers installed?

You mentioned you ran a whole load of bench tests / stress tests. Did you run memtest yet? Ram can cause all kind of crazy things to happen if it fails. If you have two sticks of ram try running on one stick and see what happens. If it crashes swap the sticks and try again. Unlikely both have died as the system still runs.

I had a dell work laptop that kept having issues due to something to do with graphics several years ago. Probably not the same issue you're having. I don't recall exactly what it was but the crux of it was something was timing out to do with the GPU drivers and then the Nvidia drivers would reset themselves. The fix was a tweak in the registry to give the system longer to think before it reset. I did a quick google it was TDR delay. As said probably not your issue but that was what solved my problem.
 
Gixer said:
Did you use a driver cleaner piece of software prior to reinstall of Nvidia drivers?

As you have recently wiped / re-installed to a clean laptop this may not be an issue but with some Dell's it appears you have to have the intel onboard gpu drivers installed as well as the Nvidia ones. Do you have all the correct chipset / intel drivers installed?

You mentioned you ran a whole load of bench tests / stress tests. Did you run memtest yet? Ram can cause all kind of crazy things to happen if it fails. If you have two sticks of ram try running on one stick and see what happens. If it crashes swap the sticks and try again. Unlikely both have died as the system still runs.

I had a dell work laptop that kept having issues due to something to do with graphics several years ago. Probably not the same issue you're having. I don't recall exactly what it was but the crux of it was something was timing out to do with the GPU drivers and then the Nvidia drivers would reset themselves. The fix was a tweak in the registry to give the system longer to think before it reset. I did a quick google it was TDR delay. As said probably not your issue but that was what solved my problem.
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As for driver cleaner, i personally didnt. My presumption is Dell and repair shop guys did?
As for the chip set, i do. I checked several times, and was the first thing i looked at. I have not ran memtest my self. But the repair shop guys did.
The TDR issue you are refer to, i have read allot about it. It sounds likely it could be a TDR issue. On monday, i will be taking my laptop back the repair shop, and will be mentioning that to them.
Thank you Gixer for the long reply. Means allot and allows me to look at allot of avenues.

RushFX said:
sounds like a gpu issue , have you tried re-formating and installing teh driver fresh?
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I think it has been done several times. But i will do it again just to make sure. Thank you RushFX!
 
My laptop will be in the repair shop as of tomorrow for another week.
Just wanted to say thank you to every one that has taken the time to comment and give advice.
This community has been more helpful than Dell, and i was paying them!! And in general a very helpful and friendly bunch!!
If the problem gets resolved, i will update to have a solution on record!

Thank you all!
 
FraserPike said:
My laptop will be in the repair shop as of tomorrow for another week.
Just wanted to say thank you to every one that has taken the time to comment and give advice.
This community has been more helpful than Dell, and i was paying them!! And in general a very helpful and friendly bunch!!
If the problem gets resolved, i will update to have a solution on record!

Thank you all!
Click to expand...

It might be relevant that (according to the article I linked to) one of the possible causes of the TDR error which would cause that error message is an inadequate (or faulty) PSU. Since you've mentioned that the PSU is a 180W unit in a machine that should have had a 240W unit, it might well be relevant. It would be a possible explanation of why you can play less resource-intensive games without any problems and it might also result in the laptop passing stress testing if any of the people you paid to look into it bothered to do that. Stress testing often focuses on individual components or subsystems because that's often the most useful approach since it makes it possible to narrow down a cause, but that means that the stress testing won't ever place as heavy a load on the PSU as heavy gaming might since that could place a heavy load on multiple components simultaneously and thus a higher load on the PSU. If the total power draw during resource-intensive gaming (which heavily loads pretty much everything) is a small amount over the PSU's capability it could be enough of a problem to cause a managed crash (which is what you're getting) without being enough of a problem to cause something more obvious (e.g. the laptop shutting down entirely or an unmanaged crash). Perhaps, for example, excessive voltage droop. That's definitely possible with a PSU a bit over its limit and it could cause the graphics card to stop responding, which could cause a TDR error.

I'm not saying it's definitely the PSU, but I think it's a likely possibility.
 
I agree with Angilion on the PSU situation. It is something I'd certainly be trying before putting the laptop into the repair shop.

As an aerospace engineer I try to make no assumptions when problem solving. This includes assuming a repair shop has done what they say they've done. I could just have trust issues though :D
 
PSU does indeed stand out as a potential issue, a lack of grunt when in a demanding game would cause a gpu to crash similar to it being overheated.
Definitely get the correct psu for it.. also 240w for a laptop is rather a lot.
 
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