Plusnet Discussion Thread

bobpullen · 27 Dec 2012 at 11:22

leigh_boy said:
... the info was very mixed 1 guy says there is traffic monitoring another sais there isnt. 1 guy said i can put a static ip on fiber limited and another said it cant be done

can any 1 clear this up?

Depends on the package you've opted for. If you've gone for Unlimited then there are no rate limits applied to any of your traffic. With Essentials that's not the case.

With Unlimited a static IP is available for a one-off charge of £5 as previously stated. With Essentials a static IP is not typically available.

Best regards,

Dave777 · 29 Dec 2012 at 23:49

Thanks Bob, I have already changed my product to the unlimited fibre and was still paying for the pro add on. Will cancel on change over, thanks for the tip. Just found ref to it in the FAQ saying doesn't do much for the new unlimited product.

Dave

ChrisD. · 31 Dec 2012 at 10:45

Looks a good package. Shame my TV is with Sky as overall I'd get a better price PCM for all three (phone, BB, TV) services by switching from BT to Sky. I wish there were other options of watching the F1 and Premiership in HD other than Sky or Virgin.

cymatty · 31 Dec 2012 at 22:46

I am currently on plusnets ADSL2+ with a limit of 60gb for £11-49 a month.

Are there any downside apart from another 12 month contract of me moving to the unlimited and saving £1-50 a month as I keep butting the limit?

KIA · 1 Jan 2013 at 11:28

cymatty said:
I am currently on plusnets ADSL2+ with a limit of 60gb for £11-49 a month.

Are there any downside apart from another 12 month contract of me moving to the unlimited and saving £1-50 a month as I keep butting the limit?

Contract is the only downside.

bulldog147 · 1 Jan 2013 at 12:06

And if u leave before 12 months it will be £66 cancellation fee but it will reduce each month by £5.50p on your remaining contract left. That's not bad but I doubt no ones will ever leave plusnet unlimited and a truely value money.

The Deuce · 1 Jan 2013 at 12:49

just been on the Plusnet site, I'm currently with Sky Fibre Pro @£30/month and I've had nothing but poor service for the past 6 months, Sky's CS is generally terrible and I've reached the end of my tether, BUT the big stickler for me was that Plusnet wanted to charge me £50 installation fee....errr no thanks I already have everything I need installed :O

KIA · 1 Jan 2013 at 13:25

The Deuce said:
just been on the Plusnet site, I'm currently with Sky Fibre Pro @£30/month and I've had nothing but poor service for the past 6 months, Sky's CS is generally terrible and I've reached the end of my tether, BUT the big stickler for me was that Plusnet wanted to charge me £50 installation fee....errr no thanks I already have everything I need installed :O

Installation is free if you move the line rental to Plusnet.

The Deuce · 1 Jan 2013 at 13:56

KIA said:
Installation is free if you move the line rental to Plusnet.

I'd checked all of that and pay a year in advance and still it came back with a £50 installation fee :confused:

KIA · 1 Jan 2013 at 15:11

The Deuce said:
I'd checked all of that and pay a year in advance and still it came back with a £50 installation fee

There's a £50 one-off activation fee, which covers the cost of connecting your Plusnet fibre optic broadband service.

Want free activation?

Take fibre broadband, and add one of our phone packages to get free fibre broadband activation.

We'll even include a wireless router worth £40 - just pay for the P&P (£5.99)

The Deuce · 1 Jan 2013 at 17:32

At the start when checking my phone line, the checker can't find any details about it :eek:

KIA · 1 Jan 2013 at 17:39

Well, it's giving you a speed estimate. It might be because the line rental is with Sky.

The Deuce · 1 Jan 2013 at 18:00

KIA said:
Well, it's giving you a speed estimate. It might be because the line rental is with Sky.

yeah that's what I was thinking, might be a case of ringing them up :eek:

bobpullen · 2 Jan 2013 at 13:46

Yep, it will be because your line is fully unbundled to Sky. Will involve an MPF transfer that I think incurs a line installation fee of £49.99 due to the re-jumpering required at the exchange.

If you call our sales team though then they might be able to do something about it.

Best regards,

parityboy · 2 Jan 2013 at 14:40

This is why I'll avoid letting the likes of Sky and TalkTalk give me phone service - I've heard plenty of horror stories when people want to move away from them.

bulldog147 · 2 Jan 2013 at 16:29

Plusnet rep: I am still under contracted with British Telecom until March 2013 for line rental with unlimited calls, so, could I switch over to Plusnet line rental with unlimited calls (will it affect my current broadband service with Plusnet like reset everything ?)

bobpullen · 2 Jan 2013 at 17:05

I'd wait until the contract's up but yes you could move to us without it affecting your broadband service. Our Anytime package includes calls to 01,02,03,0845 and 0870 numbers but not calls to mobiles/overseas etc.

Best regards,

pitchfork · 2 Jan 2013 at 18:53

It's got my vote, I imagine if your sky broadband works out of the box you're ok.
But we've had no end problems with this lot, no only is the customer service centre filled with untrained, incompetent morons.
The technicians they send out are just as clueless.

Definitely time to switch over, this seems like good stuff to me.

muon · 2 Jan 2013 at 19:00

bulldog147 said:
did you order Unlimited Fibre Broadband or Essentials Fibre Broadband ?

There are two difference traffic management below:

Worse than BT then who only throttle bittorrent.

£17.25/mo for 80Mb will do just fine for me.

blueacid · 2 Jan 2013 at 23:53

muon said:
Worse than BT then who only throttle bittorrent.

£17.25/mo for 80Mb will do just fine for me.

Essentials is.. not the unlimited product.

On the unlimited product there's no specific throttling just "because", more priorities. The way I understand it is that if you are only using something that is at a low priority, you'll get full line speed.
As soon as something at a higher priority tries to compete, it'll win over and the torrent will slow down. E.G. VoIP would get the bandwidth it needs, while the torrent would be slowed to allow this.

The only exception to the rule would be if your fibre cabinet, or Plusnet started to experience a capacity problem. No reports so far of congested cabinets (that I've seen at least!), and Plusnet do seem to be very vocal about the constant upgrades and improvements to their network, so I'd suspect the latter shouldn't cause much of an issue.

Me? I'd be on that product like a shot if I had fibre available. As it is, with emailing Openreach they explained my cabinet wasn't even being considered. So I re-signed for 12 months (and a tidy discount) with Be*.