ps3 on watchdog next week!

To be honest, my first PS3 borked out on a download of a firmware.... It was 2 days before I'd had it a year. Called Playstation support, and they sent me a replacement within three days, and this was over a bank holiday period.

the replacement was meant to be a refurb, if it was then it certainly looked like brand new to me, and came with three months extra warranty...

So, I got a PS3 with 15 months warranty in the end..... And the service was rather swift and the guy on the phone was well spoken and easy to understand.

I've also called Playstation support in regards to my PSN ID not working correctly, somehow I'd managed to mess up the email address it was using - don't ask how... Again, within a few minutes it was up and running again. Playstation support for me has been pretty decent.

The YLOD isn't funny though, these are expensive consoles, and to pay £300 for a console for you to then have it past 12 months and then expected to pay £100 + to have a fault fixed that sony know about is a tad wrong.....

Hopefully some good will come of this, but on the whole, you cannot fault sony's support lines....

Oh and Watchdog will blow it all out of proportion to make for sensationalist TV reporting..
 
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This soldering issue wasn't so much of a problem when they were using lead-based stuff in previous gens.
I don't know if it's been removed from use legally, or simply for CSR reasons, but the non lead-based alternatives are clearly not up to scratch.
 
Even if they do a rubbish job of it, at least watchdog will be bringing issues into light. Although I wasn't aware of a Playstation problem on the scale of the Xbox's RROD. And I think the earlier post in this thread saying that the Xbox does everything the PS3 does, but better is a bit of fanboyism.
 
cokecan72 said:
whats being scrutinized exactly? I thought the PS3 had quite a low death rate - at least low enough not to warrant the extended warranty that MS have had to give for the 360 and the RROD error etc
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I used to work at ************ european repair centre at clifton moor. We barely got any failed PS3s compared to our 10 000s of xbox 360s. They're built rather well.
 
K1LLSW1TCH said:
And I think the earlier post in this thread saying that the Xbox does everything the PS3 does, but better is a bit of fanboyism.
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No it was another 'sm', sarcasm.

End of the day, no the PS3 doesn't fail anywhere near as much as 360s do, but as i said previously, that doesn't make it acceptable. Watchdog will be calling them up on the failure rate for sure but i'm also sure they'll approach it in a completely unprofessional manner and completely remove any credibility there could have been to their claims. They're just circus clowns as far as i'm concerned.
 
Wasn't there a survey done in the USA about console failure rates and Sony was around 11% whereas the 360 was around 60%... with the Wii just a little behind on the PS3 at around 10%

Though 11% seems high, it does seem a little unfair to feature on WD.. i mean fair doo's for 60%

Probably getting a little somethign on the side by Microsoft to even out the playing field... :p That Anne Robinson shifty little thing.
 
MS covered their asses with a plentiful extended warrenty on those issues though.

Sony's problems probably came because 1) 10% is still too high. 2) Charge a fortune for a repair that takes 15 mins and 3) in many cases attempted to get out of warrenty replacements by blaming the user.
 
wannabedamned said:
haha yeah right.

My friends Sony Bravia does pretty much what my LG does, Shall we see if they can be forced to lower those prices too :D
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whats the betting that your sony has an lg panel inside ;)

i have had 2 ps3 die on me after the second i got a refund from the company as i just didnt want a third to go on me :(
 
Alpherah said:
MS covered their asses with a plentiful extended warrenty on those issues though.

Sony's problems probably came because 1) 10% is still too high. 2) Charge a fortune for a repair that takes 15 mins and 3) in many cases attempted to get out of warrenty replacements by blaming the user.
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MS had far more mud slung at them before they acted than Sony have so far, they appeared on several 'consumer watchdog' programmes all around the world before they introduced the 3 year warranty. Sony are a long way from being hounded as strongly as MS was. They also did 2 out of the three things on your list, the only difference is that the failure rate was close to 50%.

Guess my point is, we've got a long way to go before Sony introduce anything as drastic as a 3 year warranty and refunds for all previous repairs.
 
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Streeteh said:
MS had far more mud slung at them before they acted than Sony have so far, they appeared on several 'consumer watchdog' programmes all around the world before they introduced the 3 year warranty. Sony are a long way from being hounded as strongly as MS was. They also did 2 out of the three things on your list, the only difference is that the failure rate was close to 50%.

Guess my point is, we've got a long way to go before Sony introduce anything as drastic as a 3 year warranty and refunds for all previous repairs.
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Epecially as in the US, Microsoft initially only gave a 90day warranty. Imagine how upset people were at having to pay so many times cos their 360's were RROD'ing 5 times a yr.
 
Also MS have just admitted to a failure rate of over 50% for the X360 (according to Anandtech last week anyway)

The PS3 probably is within the 5% I would have thought - so just a slight difference there ;)

(still 100's of thousands if not millions of customers who should be considered but nowhere near as bad as MS either)
 
Don't forget the sale of goods act and there being a case that EU law (something to that effect) covers you for at least 2 years but more like 5. It'l probably involve lots of research and letter writing, but it's beter than giving in and buying a new console.
 
Glad I coughed up for a 5yr warranty now:p. I remember when my 60GB version took its life and Sony said it was two days out of warranty and would fix it as a good will gesture, and I quickly replied thats ok madam I still have another three years on my extended warranty, I'll take a brand spanking new 80GB version please:p:D.
 
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