To be honest this is true of Meta as a whole. The trouble is they're used to being a free account service where your data is the payment. They don't seem to realise that if people pay good money for hardware and software they expect support if it goes wrong.
All these tech companies need to make it possible to speak to a real person as often the websites give you the runaround (probably delberately).
Recently I ordered some very expensive running kit (I'd been given a gift voucher for the site, it's normally too expensive for me!) and the order just disappeared after being prepared for despatch. The website just kept directing me to the same pages over and over again. Luckily they had a customer support telephone, and a call has hopefully sorted out my order issues. It was impossible to sort this on the website.
All these tech companies need to make it possible to speak to a real person as often the websites give you the runaround (probably delberately).
Recently I ordered some very expensive running kit (I'd been given a gift voucher for the site, it's normally too expensive for me!) and the order just disappeared after being prepared for despatch. The website just kept directing me to the same pages over and over again. Luckily they had a customer support telephone, and a call has hopefully sorted out my order issues. It was impossible to sort this on the website.