***Quest Pro Owners Club***

Ravenger said:
Mine only says 1! For both my original headset and the one Meta replaced it with back in 2022.
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actually........ i take that back. Not sure how legal it would be if i chased it up however i am 100% certain (would bet the farm on it) that on my account my quest pro was in a 2 year warranty after I registered it.

however now i log in and it says out of warranty.

I just checked the warranty FAQ..... it seems meta must have been slow removing the UK from the EU.. so another of those "Brexit Benefits" I guess. However i still wonder how legal it is to have it say 2 years on my account and then change it to 1 after the fact.

How Long Does Coverage Last? This limited Warranty continues for one (1) year from the date of purchase or
delivery of the Product, whichever is later (the “Warranty Period”). However, if you purchase the Product from within
the EU or EFTA, the Warranty Period shall be two (2) years.
 
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melmac said:
It will be one year. You aren't in the EU.
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like i said..... when i registered the device it DID say 2 years on my account. This has since changed. i am 100% certain as i double checked on registering it as it was bought "new, unused and sealed" from Ebay of some random person so i was interested in the warranty at the time.
 
bigmike20vt said:
like i said..... when i registered the device it DID say 2 years on my account. This has since changed. i am 100% certain as i double checked on registering it as it was bought "new, unused and sealed" from Ebay of some random person so i was interested in the warranty at the time.
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Like you also said, you just checked it and it says out of warranty. They just corrected the info on your account. Meta only give 2 year warranties in the EU. It's because of the EU not Meta.

EDIT: I guess it would have been surprise though all the same to see the change!!
 
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indeed. I would be interested to see if it is legal however to change the details on an account, certainly without contacting the account owner to inform them. It isnt something i am going to chase up as i have too many other issues going on right now than to stress over that, esp as my headset is (touches wood) working ok but imo its pretty off changing it.
 
bigmike20vt said:
indeed. I would be interested to see if it is legal however to change the details on an account, certainly without contacting the account owner to inform them. It isnt something i am going to chase up as i have too many other issues going on right now than to stress over that, esp as my headset is (touches wood) working ok but imo its pretty off changing it.
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I am not sure about the legal side of things. I would imagine that it was just a mistake and they corrected it. It would be a complete waste of time chasing it.
 
As far as I know, when we left the EU the UK transcribed almost all EU law in UK law verbatim (Apart from changing 'EU' to 'United Kingdom' and a few of the regulatory bodies, etc.), and I don't think the warranty laws have changed since.

So I can't see how this is legal, and Meta is pulling a fast one there.

As I said before, this makes be glad I shelled out for the 4 year warranty.
 
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Meta keep sending me emails offering me a refurbed (good as new) controller, and the price has now dropped to £129. Which to be honest isn't bad, but a 3 month warranty isn't good enough, plus I should be in warranty anyway. Hopefully I can get the controllers swapped tomorrow ok.
 
Ravenger said:
I wish meta had used Hall Effect sticks. Still the Pro controllers built in battery make them essentially a disposable item as it's not feasible to replace them.
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Looks a bit fiddly, but it's something I'd have a go at to replace the stick with a hall sensor type if I was in the same situation.

 
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drakulton said:
Looks a bit fiddly, but it's something I'd have a go at to replace the stick with a hall sensor type if I was in the same situation.

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Ludicrous that you have to take the entire controller to bits to replace the battery. The thumbstick looks doable if you're ok with disassembing phones or other complex electronics.
 
the crappy sticks isn't just a quest pro issue. i too think hall effect sticks should be standard on high end controllers.

I (should have done my homework) was shocked to see my £140 Xbox elite pad had the same crappy sticks which had failed on my standard Xbox 1 pad. ..I won't make that mistake again when there is an option
 
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Unseul said:
How well do hall effect sticks deal with impacts? Even when careful, these controllers can pickup some punishing damage.
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i have damaged the wall in my mancave with my old oculus controllers (the CV1 ones) those things must be made of Adamantium or something as they came off better than the wall.

however i am struggling to see how a wack into a wall would ever get as far as impacting the sticks.... and if it did then i think then either rest of the controller or your knuckles would be fubar.
 
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bigmike20vt said:
i have damaged the wall in my mancave with my old oculus controllers (the CV1 ones) those things must be made of Adamantium or something as they came off better than the wall.

however i am struggling to see how a wack into a wall would ever get as far as impacting the sticks.... and if it did then i think then either rest of the controller or your knuckles would be fubar.
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I'm more pointing to the fact that with how hall effect sensors work, an impact on the controller in general, could shake the positioning of the components, creating a permanent issue. Not about the stick being physically damaged, but rather internals being shaken loose. It may be hall effect are far more susceptible to being knocked out of kilter than regular joysticks.
 
bigmike20vt said:
i have damaged the wall in my mancave with my old oculus controllers (the CV1 ones) those things must be made of Adamantium or something as they came off better than the wall.

however i am struggling to see how a wack into a wall would ever get as far as impacting the sticks.... and if it did then i think then either rest of the controller or your knuckles would be fubar.
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My CV1 controllers had numerous battlescars, but still worked great. I joked they were made of an alloy of Adamantium and Nokia phone plastic.

In some ways I think they were the best controllers as they were superbly balanced and seemed to melt away in your hands.

I have bashed the sticks of various VR controllers into the walls, but only on controllers without rings or rings below the controller. Most of the time they seemed ok afterwards, though I had to replace an index controller when the capacitive touch on the thumbstick stopped working a while later.
 
I work with linear potentiometers which have pressure taps to connect the resestive strip to the IO wiring. Over time the pots can go bad and the pot voltage becomes unstable. This is caused by oxidation/tarnish causng a higher resistance on the pressure tap. Giving the pot a whack with a nylon faced hammer can restore the connection and save a £1000 pot. So a dink may make a joycon unstable but also save it.
 
drakulton said:
I work with linear potentiometers which have pressure taps to connect the resestive strip to the IO wiring. Over time the pots can go bad and the pot voltage becomes unstable. This is caused by oxidation/tarnish causng a higher resistance on the pressure tap. Giving the pot a whack with a nylon faced hammer can restore the connection and save a £1000 pot. So a dink may make a joycon unstable but also save it.
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So resistant to the point that it may actually help.

Any idea on if hall effect are as resistant?
 
Ravenger said:
Seems like there is some confusion over how long the warranty is for the Quest Pro in the UK.

I bought my Pro in December 2022 at full price (just before it dropped!)

My right controller is now exhibiting drift, so I contacted Meta who said it wasn't covered under warranty as that's only 1 year according to them! They offered to sell me a refurbed pro controller with a 3 month warranty(!) for £140. And what's more I'd have to send the old one back! You can buy a pair with a full warranty and charging dock for £239, which is way better value, plus I'd keep the old controllers as spares.

Lucky I bought extended warranty and accidental damage cover from the high street catalog shop where I bought it and rang their helpline.

However they said it was still in a 2 year warranty according to the catalog shop. If the controller had been accidentally damaged they'd cover it but they couldn't help with a manufacturing defect until the store warranty ran out.

Went into the catalog shop and talked with the manger. They don't sell the headset anymore and wouldn't be able to give a full refund due to having used it for nearly 2 years. He did ask if there was anything else he could do. I pointed out they sell the pro controllers and he agreed to order them and swap the controllers over for me, so a good result in the end.

Glad I bought the extended warranty now, as at least I have cover for another couple of years.
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Good result, I was always of the belief that you needed this extended warranty, they swapped the whole shebang of the quest 2 when I had a few dead pixels showing, when reading the threads on here in the past, it seemed users weren't too concerned about the extended warranty, and suggested to claim on Home insurance instead, bet now you are glad you went down the extended warranty path.

I have cover on the quest 2 until 2027.
 
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drakulton said:
Hall sensors work on magnetism, so there’s no contact to degrade. They are also more expensive which is why manufacturers cheap out.
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I know that, but they rely on accurately assessing exactly where the contact point is. If in an impact, the detector is jolted out of place, even slightly, then they're going to be buggered.
 
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