TL;DR New H2S broke after 8 days and Bambu Lab, with me doing the donkey work, got it working again.
My Bambu Lab H2S was delivered 4 weeks ago and for the first 56 hours of printing I was amazed how good, and quiet, it was. 8 days after I received it, during a print it started making one hell of a noise so I cancelled the print. I discovered that the X/Y motion was very off and not operating properly at all. If I moved it towards me on the Y axis it would also move in the X axis.
I created a ticket with BL and sent them some videos. They came back a few days later saying they were certain, from my videos, one of the X/Y motors had failed.
They offered me a few options....
1. They'd send me 2 X/Y motors for me to swap out as well as a random roll of filament.
2. I could get a replacement by returning my H2S first and when they had checked it out they'd send me a new one.
3. I could buy a new one and when that was delivered they'd take the broken one back and then refund me.
I decided to go the repair route as that would be the quickest option, plus I get a free roll of filament. I received the motors and filament 3 days later with he only down side being the filament they sent me was a PLA Basic Jade White Refill Pack. White is not a colour I use much, black, grey or red would have been better, but I have several empty BL spools so no big deal.
I finally got round to changing the motor(s) this morning and I was hoping it would be the far easier of the two being the issue and, thank <insert swear word here>, it was so I didn't need to take lots more off the printer to gain access to the other motor. The broken motor, when I got it out, felt terrible and had so obviously failed.
I will admit I was really ****** off when it happened but I also understand no manufacturing process is perfect and, for me, it's how problems are dealt with by a company that really shows if they're any good or not. Fortunately, in this case at least, BL were good at aftersales.
Now to carry on printing a dual AMS stand