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Received 3080 physically damaged! MSI Resolved case (Lock Thread)

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So, weeks and weeks later after ordering within the first hour of release, I get that shipping email we all been waiting for. So excited I was like a child that night, could barely sleep a wink.

Next day arrives, knock at the door, there it is!!! OMG!!! I put it to the side while I finish work (work from home) 6-7pm arrives and i'm ready to open and game, I open the outter box and see the huge letters "MSI" there it is, oh my god. Start opening the box the most careful I've ever done for anything in my life, I then place the card in it's anti static bag on a spare mouse mat ready to open, so I open the anti static bag and slowly pull the card out, it's huge im thinking, then a piece falls out the bag, just a random piece, I was thinking it's the bracket at first. Then upon close inspection I see the side of the backplate is clean snapped off!!! I mean HOW!! It's also been like this for a while too, as the under part of the screw is all rusted. This couldn't of happened in shipping even with the most violent of treatment as it's so tightly packed, it's right on the screw tension area, which leads me to believe this happened in assembly which is even more shocking, from all the rush screw been clearly over tightened. Thinking about it, it might have happened during shipping, but only due to the over tension on the screw, and the movement in shipping didn't take much for it to break. I don't know, either way, i'm a little heartbroken.

I'm in 2 minds right now, the card has MAHOOVISE coil whine, loudest ive ever heard in my life, like a cat dieing at max volume, and of course the card is physically damaged. It wouldn't bother me so much as you can just replace the backplate, but it's the fact how much I paid and I received it like this that bothers me the most!

I have also contacted OCUK on Friday, it is now Tuesday afternoon and i've had zero response, numerous phone calls end up in either my battery dying after waiting an hour, or the line just going dead.

But as I said above, I don't know whether to just lump it, and take it as is, seeing on how hard it is to obtain these cards, or would you get this replaced no matter what.

S5avVoN.jpg
 
Get it replaced. You spent a fortune for a high end piece of technological equipment. Plus you don't know what else could be wrong with it.
 
Not at all would I accept this..

This will affect it's resale value and why should they get away with this?? I would demand a replacement of the exact same card or w,e card comes in stock first and if it's a cheaper card offer you the difference back and if it's a more expensive model they take the hit..

Either way. No. I wouldn't accept this.
 
So, weeks and weeks later after ordering within the first hour of release, I get that shipping email we all been waiting for. So excited I was like a child that night, could barely sleep a wink.

Next day arrives, knock at the door, there it is!!! OMG!!! I put it to the side while I finish work (work from home) 6-7pm arrives and i'm ready to open and game, I open the outter box and see the huge letters "MSI" there it is, oh my god. Start opening the box the most careful I've ever done for anything in my life, I then place the card in it's anti static bag on a spare mouse mat ready to open, so I open the anti static bag and slowly pull the card out, it's huge im thinking, then a piece falls out the bag, just a random piece, I was thinking it's the bracket at first. Then upon close inspection I see the side of the backplate is clean snapped off!!! I mean HOW!! It's also been like this for a while too, as the under part of the screw is all rusted. This couldn't of happened in shipping even with the most violent of treatment as it's so tightly packed, it's right on the screw tension area, which leads me to believe this happened in assembly which is even more shocking, from all the rush screw been clearly over tightened. Thinking about it, it might have happened during shipping, but only due to the over tension on the screw, and the movement in shipping didn't take much for it to break. I don't know, either way, i'm a little heartbroken.

I'm in 2 minds right now, the card has MAHOOVISE coil whine, loudest ive ever heard in my life, like a cat dieing at max volume, and of course the card is physically damaged. It wouldn't bother me so much as you can just replace the backplate, but it's the fact how much I paid and I received it like this that bothers me the most!

I have also contacted OCUK on Friday, it is now Tuesday afternoon and i've had zero response, numerous phone calls end up in either my battery dying after waiting an hour, or the line just going dead.

But as I said above, I don't know whether to just lump it, and take it as is, seeing on how hard it is to obtain these cards, or would you get this replaced no matter what.

S5avVoN.jpg

OCUK Customer service is awful right now. You will get a response but it might be tomorrow. Took a few days for any of mine to be replied to.
Get it sent back, even if you have to wait a while longer. Don’t stand for this and think of the resell value.
The coil whine may settle down but either way, get a new one.
Still so surprised msi decided to use a plastic backplate for such an expensive card.
 
Yeh, pretty much the tone I was expecting.

I bought GTX1080 on release too, MSI and it blew up while I was at work and the pc was sat idle, I promised myself since that day I would never go msi again, and here I am, more fool me I suppose.

I have done the webnotes, and rma, but got no response from neither, and I message end of last week, the night I received the card.

I was hoping a thread and some exposure might get me noticed by someone at OCUK to help me with this process as I've sorted to sell my old GTX1080 now the day i got the shipping email, so don't even have an old card to go to at the moment.
 
So many cards with the dreaded coil whine to, and its broken, might have been dropped by the idiot who was boxing it up at manufacture. Send it back, coil whine and broken not a good start.
 
oh my god, wait a moment!!!

Just watching Linus and seen him build with 3090's and he pulled plastic off the backplate, you know the clear plastic stuff people for some reason think is satisfying to peel. Should there have been a peel off on my 3080 Trio X?
 
Feel so bad for you bro, I think I'd cry if mine turned up like this after all this waiting. This "launch" has been such a horror show. Nvidia clearly wanted to try and jam an unfinished product to market before AMD cards hit and rushed the hell out of it, now manufacturers and making mistakes trying to fufill demand.
 
Feel so bad for you bro, I think I'd cry if mine turned up like this after all this waiting. This "launch" has been such a horror show. Nvidia clearly wanted to try and jam an unfinished product to market before AMD cards hit and rushed the hell out of it, now manufacturers and making mistakes trying to fufill demand.

Dude, my heart sank!!!!!! literally.
Now I could be waiting weeks and weeks again for another one, i'm so tempted to just lump it and keep it. Replce the backplate via msi. Steer clear of overclockers for the rest of my pc building life.
I understand RMA process, but technically im not returning it for a replacement, im returning it for another queue position again.

This new system of mine, only the card case came from overclockers, and I was even messed about on the case too ffs. Just secured a 5900x from elsewhere too. Enough is enough.

God forbid they would help a customer a little bit against in special circumstances such as this 3080 drama we are all going through!

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I'd give 'em a 1 star review on their ****** product screen. Feeling mad as 2 months on, gone from 150th to 100th in the queue for my card and its taken so long I'm starting to question whether I even want the f'ing thing anymore or if I can live without it. ;) Trust me if mine turned up anytime soon damaged like that id drive to Newcastle just to poop through *********** letterbox.
 
Dude, my heart sank!!!!!! literally.
Now I could be waiting weeks and weeks again for another one, i'm so tempted to just lump it and keep it. Replce the backplate via msi.
I understand RMA process, but technically im not returning it for a replacement, im returning it for another queue position again.

I Wouldn’t trust msi warranty to even bother sending you a backplate. They won’t.

It’s up to you as it is only cosmetic, but it’s brand new. I’d have it returned and replaced personally especially considering the cost of the card.
 
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I Wouldn’t trust msi warranty to even bother sending you a backplate. They won’t.

It’s up to you as it is only cosmetic, but it’s brand new. I’d have it returned and replaced personally especially considering the cost of the card.

No, I will buy it from them, not going to go through any warranties, happy to just buy it.
 
get it replaced, I wouldnt have even put it in the PC, it arrived damaged, end of.

The coil whine isnt relevant here, its the damaged back plate.
 
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