Received 3080 physically damaged! MSI Resolved case (Lock Thread)

XeNoNF50 · 10 Nov 2020 at 21:16

Wow that's bad definitely return and get a replacement. Hopefully they're not evil like another retailer I had an experience with with the Ventus I originally received, putting replacement order to back of queue.

Dean Guile · 10 Nov 2020 at 21:16

Xyclops said:
That's really bad luck. I understand the dilemma. I'd be hesitating to send it back also. As for coil whine my MSI Ventus has none even when running at high frame rates. Neither does my 750W PSU. The whole PC draws about 450W at the wall when under load so not quite sure why 750W was recommended. Should have stuck with my 650W one and saved myself some money.

TBH had coil whine on my last 2 cards, and due to it just being apparently a "characteristic" it's never really valid for replacement, of which I try to ignore it, but this one is beyond anything I've ever heard in my life, it's quite something!!

tyler_jrb · 11 Nov 2020 at 03:16

Dean Guile said:
TBH had coil whine on my last 2 cards, and due to it just being apparently a "characteristic" it's never really valid for replacement, of which I try to ignore it, but this one is beyond anything I've ever heard in my life, it's quite something!!

I wouldn’t get too worked up on it though there is a lot you can do to reduce it if you return or keep the card. They all have it to some degree.

Imo if you returned it at least you have every chance of getting a quieter card. By noise I know what you mean. Easily the loudest thing in my system and was unbearable when my pc was on my desk.

otester · 11 Nov 2020 at 03:24

Had to call ocuk regarding an order, 45min wait, not good.

Digital Dreamer · 11 Nov 2020 at 09:31

I feel for the people who have to answer the phone. Not a great job to have is it when staff levels are so bad it means everyone is having a long wait.

Dontrocktheboat · 11 Nov 2020 at 09:33

get it changed mate 800£ card thats been tossed about and broken.

Nah no way, not acceptable.

3t3P · 11 Nov 2020 at 09:45

I feel your pain, least you got a GPU tho.

Bought a 2080 Ti off eBay that came with...HSF only.

Heart sink, yeh

Got refunded tho ofc

UnderToker · 11 Nov 2020 at 10:19

i would not accept it at all even just for the coil whine
only amuppet would take a broken and noisy card

Dean Guile · 11 Nov 2020 at 12:08

Just an update for anyone following. Had no contact from Gibbo or anyone regarding what was discussed yesterday about returning simply when stock arrives vs waiting weeks with nothing, makes no difference to ocuk doing this retur, but I guess I'm not going to get that kind of customer service

If @Gibbo or any staff are reading, I kindly ask if I can RMA this product simply as and when the next stock shipment arrives, not asking for the world or a lot at all. Don't know unless you ask.

Xyclops · 11 Nov 2020 at 12:27

No point tagging gibbo. He doesn't seem to respond to much, and his area of "expertise" is getting stock for OCUK not support queries. Have you contacted customer services?

Dean Guile · 11 Nov 2020 at 12:31

I only did so, because someone tagged him yesterday after telling me what OCUK did for him on 2 of his RMA's.

Yes I contacted them, and asked about returning once stock has arrived or at least when they have a solid date, but was told I could not do this as it's against "THE SYSTEM" this whole bloody release has been against everything so god forbid a customer would ask a reasonable request like this other than the damned system. All i'm asking for is it be treated like an everyday RMA, customer return, seller gets item, seller sends replacement, customer receives. Rather than return just to be in the queue all over again, do you think that's reasonable?

I'm not even asking what the other forum member posted, about sending a replacement out while I keep this one, and send this one back once I get a new one, with a 14 day window of returning it, I understand completely if they refuse that, would be nice of course, but not what i'm even requesting.

Elsewhere I had a component go wrong, and they sent replacement and courier had a tote which they put faulty one in, and swapped with new one on the spot

otester · 11 Nov 2020 at 12:45

Dean Guile said:
I only did so, because someone tagged him yesterday after telling me what OCUK did for him on 2 of his RMA's.

Yes I contacted them, and asked about returning once stock has arrived or at least when they have a solid date, but was told I could not do this as it's against "THE SYSTEM" this whole bloody release has been against everything so god forbid a customer would ask a reasonable request like this other than the damned system. All i'm asking for is it be treated like an everyday RMA, customer return, seller gets item, seller sends replacement, customer receives. Rather than return just to be in the queue all over again, do you think that's reasonable?

I'm not even asking what the other forum member posted, about sending a replacement out while I keep this one, and send this one back once I get a new one, with a 14 day window of returning it, I understand completely if they refuse that, would be nice of course, but not what i'm even requesting.

Elsewhere I had a component go wrong, and they sent replacement and courier had a tote which they put faulty one in, and swapped with new one on the spot

Just return it and get a 6800XT next week if they won't solve it quickly.

Dean Guile · 11 Nov 2020 at 12:47

I actually wouldn't mind a 6800xt since I got a 5900x now, but I believe there will be a shortage just the same as nvidia with the new AMD cards too.

pastymuncher · 11 Nov 2020 at 19:18

You are going to want that replaced because if it fails in the future and you need to RMA it there is a good chance that the RMA will be rejected due to physical damage of the card even if it's nothing to do with the failure. MSI wouldn't be the first company to reject a RMA in this way. You paid a small fortune for a graphics card so the least you should recieve is one in fully working order that hasn't been bashed around.

varkanoid · 11 Nov 2020 at 20:17

Yeah its not good but bite the bullet and get your money back. OCUK policy has always been return the card and get a refund they have never sent out a replacement, they then ask you to order another. Except you cant as there are none in stock.

I would take it as a sign that you should try and get a 6800XT.

Plus it could be worse you could have opened the box and found a load of lead !

Always a bright side.

Quartz · 11 Nov 2020 at 20:27

varkanoid said:
Yeah its not good but bite the bullet and get your money back. OCUK policy has always been return the card and get a refund they have never sent out a replacement, they then ask you to order another. Except you cant as there are none in stock.

That's not true. OCUK were very good after my Titan XM failed the day after it arrived - the fan failed - and I was sent another Titan XM.

Dean Guile · 11 Nov 2020 at 20:33

Yes, but the problem here is lack of stock, so as I said before, all I'm asking is to accept the RMA as and when stock arrives, simply put 1 aside from the new stock for the RMA, and replace it with mine. It's so very simple, and extremely reasonable, but so far they refusing to do this.

himself000 · 11 Nov 2020 at 20:49

Woodsta888 said:
Bejeezuz, It's not OCUK's fault they cant get any stock. Entitled millenials these days throwing toys out of the pram because "I want it now!". If the box wasn't damaged then clearly OCUK couldn't have known. They have offered direct help - what more do you want?

Reminds me of the time when reviewers on Tripadvisor would leave bad reviews at a hotel because the weather was bad.

Sorry but it is very much OCUK's fault that they are still taking pre-orders of a non existent product that has not even shifted 50 units (on the one im in queue for) in 2 months and it seems anyone with a faulty unit gets shoved to the back of the queue again. I would not be happy if after all this time my card turned up broken.

Digital Dreamer · 11 Nov 2020 at 21:01

Dean Guile said:
Yes, but the problem here is lack of stock, so as I said before, all I'm asking is to accept the RMA as and when stock arrives, simply put 1 aside from the new stock for the RMA, and replace it with mine. It's so very simple, and extremely reasonable, but so far they refusing to do this.

shocked no one has contacted you and tried to help... just return and buy an amd card from a site that does have all this pre order messing around.

Dean Guile · 11 Nov 2020 at 21:14

Digital Dreamer said:
shocked no one has contacted you and tried to help... just return and buy an amd card from a site that does have all this pre order messing around.

I am quite disappointed, and I understand everyone is very busy with all this at the moment what with covid and stuff, But I shall be patient and see if a member of staff is going to help me out with this.