Received 3080 physically damaged! MSI Resolved case (Lock Thread)

[Dean Guile]

So, weeks and weeks later after ordering within the first hour of release, I get that shipping email we all been waiting for. So excited I was like a child that night, could barely sleep a wink.

Next day arrives, knock at the door, there it is!!! OMG!!! I put it to the side while I finish work (work from home) 6-7pm arrives and i'm ready to open and game, I open the outter box and see the huge letters "MSI" there it is, oh my god. Start opening the box the most careful I've ever done for anything in my life, I then place the card in it's anti static bag on a spare mouse mat ready to open, so I open the anti static bag and slowly pull the card out, it's huge im thinking, then a piece falls out the bag, just a random piece, I was thinking it's the bracket at first. Then upon close inspection I see the side of the backplate is clean snapped off!!! I mean HOW!! It's also been like this for a while too, as the under part of the screw is all rusted. This couldn't of happened in shipping even with the most violent of treatment as it's so tightly packed, it's right on the screw tension area, which leads me to believe this happened in assembly which is even more shocking, from all the rush screw been clearly over tightened. Thinking about it, it might have happened during shipping, but only due to the over tension on the screw, and the movement in shipping didn't take much for it to break. I don't know, either way, i'm a little heartbroken.

I'm in 2 minds right now, the card has MAHOOVISE coil whine, loudest ive ever heard in my life, like a cat dieing at max volume, and of course the card is physically damaged. It wouldn't bother me so much as you can just replace the backplate, but it's the fact how much I paid and I received it like this that bothers me the most!

I have also contacted OCUK on Friday, it is now Tuesday afternoon and i've had zero response, numerous phone calls end up in either my battery dying after waiting an hour, or the line just going dead.

But as I said above, I don't know whether to just lump it, and take it as is, seeing on how hard it is to obtain these cards, or would you get this replaced no matter what.

 

[Dean Guile]

Yeh, pretty much the tone I was expecting.

I bought GTX1080 on release too, MSI and it blew up while I was at work and the pc was sat idle, I promised myself since that day I would never go msi again, and here I am, more fool me I suppose.

I have done the webnotes, and rma, but got no response from neither, and I message end of last week, the night I received the card.

I was hoping a thread and some exposure might get me noticed by someone at OCUK to help me with this process as I've sorted to sell my old GTX1080 now the day i got the shipping email, so don't even have an old card to go to at the moment.

 

[Dean Guile]

oh my god, wait a moment!!!

Just watching Linus and seen him build with 3090's and he pulled plastic off the backplate, you know the clear plastic stuff people for some reason think is satisfying to peel. Should there have been a peel off on my 3080 Trio X?

 

[Dean Guile]

Sorry to hear you have received your order damaged.

If you can post on our Component Technical Support section we can look into getting this replaced for you as soon as possible.

https://www.overclockers.co.uk/forums/community/component-technical-support.119/

Thank you I shall do that, I am praying to god though that the return process is a lot better than that of a certain competitior from my GTX1080.

 

[Dean Guile]

Feel so bad for you bro, I think I'd cry if mine turned up like this after all this waiting. This "launch" has been such a horror show. Nvidia clearly wanted to try and jam an unfinished product to market before AMD cards hit and rushed the hell out of it, now manufacturers and making mistakes trying to fufill demand.

Dude, my heart sank!!!!!! literally.
Now I could be waiting weeks and weeks again for another one, i'm so tempted to just lump it and keep it. Replce the backplate via msi. Steer clear of overclockers for the rest of my pc building life.
I understand RMA process, but technically im not returning it for a replacement, im returning it for another queue position again.

This new system of mine, only the card case came from overclockers, and I was even messed about on the case too ffs. Just secured a 5900x from elsewhere too. Enough is enough.

God forbid they would help a customer a little bit against in special circumstances such as this 3080 drama we are all going through!

 

[Dean Guile]

I Wouldn’t trust msi warranty to even bother sending you a backplate. They won’t.

It’s up to you as it is only cosmetic, but it’s brand new. I’d have it returned and replaced personally especially considering the cost of the card.

No, I will buy it from them, not going to go through any warranties, happy to just buy it.

 

[Dean Guile]

That would be the best bet and hopefully they will honour that. The waiting list otherwise would be months.

On the coil whine note it’s been pretty common of recent years on high powered cards. Especially considering ampere is using more power than last gen it’s only going to be worse. An undervolt will go a long way in that regard to reducing power usage and thus coil whine.

My 2080Ti is unbearable. So much so I moved my pc 10 feet away. And I tried everything to resolve it including about 10 different model of cards.

The coil whine is insignificant to be honest compared to the damage, and i'd take coil whine for a backplate right now.
Don't mind being refused a courier swap, where courier delivers and picks up rma product at same time of delivery, like certain other company does, this I always ask, but understand them not doing it, however we can all agree this release is beyond special circumstances, asking the other of being able to get it replaced as and when stock physically arrives was as I said, more than reasonable, but again refused.
Unfortunately they will not honour that, I have already tried and was refused.

 

[Dean Guile]

End of the day, Overclockers far too big a company to care about my business going elsewhere, make not a jot of difference to them. We live and learn, I say that but didn't learn from my first MSI GPU purchase, just learn harder lol.

 

[Dean Guile]

tbh i would get agreement on the following from Ocuk, they have done this twice for me before with 7990s. @Dean Guile @Gibbo

1, Keep the card & use it.
2. Ask OCUK to send you a new card when it arrives
3. Once received you have 14 days to return your card to OCUK before they charge you for the 2nd card

you get a card to use, They get happy customer & worst case they just got another sale.

Wow, that would be dreamworthy, the fact you say they have done it to you, makes me a little more agitated, as this 3080 debacle is clearly beyond special circumstances I think we can all agree on that one at least.
I would be more than happy with that, infact I would pay another 3080 price up front!!! and get it refunded once they get my card back, not a problem.
What is a problem is not noticing this till closer inspection and having sold my old gpu in the process and being without a GPU in a machine which is also my daily work and source of income machine.

Like I said, I would be mroe than happy to pay another 700-800 on the stipulation mine is returned within the 14 days as you said.

But I can only dream.

 

[Dean Guile]

I have had nothing but great CS from OcUK. I would ask them to use it until stock arrives and then return it for a replacement, otherwise you will be a long time without a 3080.

You'd think considering the cicrumstances of this release and lack of enough stock, you would think this to me a most reasonable request.
as I mentioned I'm even happy to pay a security payment if needs be, refunded on the basis I return.
I did ask but was flatly refused, not even slightly willing to go against "THE SYSTEM" as they called it, as i said normal circumstances, whatever, id return, and wait a few days and get my replacement, but this is far from normal circumstances and i have a completely different build now to this time 2 weeks ago picture I posted earlier. Maybe Gibbo might be able to help me out as he's been tagged, but not holding my breath to be honest with you.

that is how Apple do it, they put a charge hold on the value of the replacement but will only charge you if you don't return in 14days. Its a good system imho because you're no worse off as a result

A certain other competitor does something similar, I had a EK kit sent from them, and one of the res was leaking. They did a courier swap, the courier basically had a tote style box and inside was a new kit, and he simply put the faulty kit back in the same tote, and bobs your uncle, customer is not put out too much and everyones happy. Why I bought most my new build from this place, as I know they provide this replacement service.

Again, in normal circumstances I don't mind waiting a few days, a week whatever for mine to reach them, and then they send me replacement, but clearly as I say again, this is not normal circumstances and it's more a case of how longs a piece of string. I already played that game waiting since release day, really not up to do it all over again.

 

[Dean Guile]

That's really bad luck. I understand the dilemma. I'd be hesitating to send it back also. As for coil whine my MSI Ventus has none even when running at high frame rates. Neither does my 750W PSU. The whole PC draws about 450W at the wall when under load so not quite sure why 750W was recommended. Should have stuck with my 650W one and saved myself some money.

TBH had coil whine on my last 2 cards, and due to it just being apparently a "characteristic" it's never really valid for replacement, of which I try to ignore it, but this one is beyond anything I've ever heard in my life, it's quite something!!

 

[Dean Guile]

Just an update for anyone following. Had no contact from Gibbo or anyone regarding what was discussed yesterday about returning simply when stock arrives vs waiting weeks with nothing, makes no difference to ocuk doing this retur, but I guess I'm not going to get that kind of customer service

If @Gibbo or any staff are reading, I kindly ask if I can RMA this product simply as and when the next stock shipment arrives, not asking for the world or a lot at all. Don't know unless you ask.

 

[Dean Guile]

I only did so, because someone tagged him yesterday after telling me what OCUK did for him on 2 of his RMA's.

Yes I contacted them, and asked about returning once stock has arrived or at least when they have a solid date, but was told I could not do this as it's against "THE SYSTEM" this whole bloody release has been against everything so god forbid a customer would ask a reasonable request like this other than the damned system. All i'm asking for is it be treated like an everyday RMA, customer return, seller gets item, seller sends replacement, customer receives. Rather than return just to be in the queue all over again, do you think that's reasonable?

I'm not even asking what the other forum member posted, about sending a replacement out while I keep this one, and send this one back once I get a new one, with a 14 day window of returning it, I understand completely if they refuse that, would be nice of course, but not what i'm even requesting.

Elsewhere I had a component go wrong, and they sent replacement and courier had a tote which they put faulty one in, and swapped with new one on the spot

 

[Dean Guile]

I actually wouldn't mind a 6800xt since I got a 5900x now, but I believe there will be a shortage just the same as nvidia with the new AMD cards too.

 

[Dean Guile]

Yes, but the problem here is lack of stock, so as I said before, all I'm asking is to accept the RMA as and when stock arrives, simply put 1 aside from the new stock for the RMA, and replace it with mine. It's so very simple, and extremely reasonable, but so far they refusing to do this.

 

[Dean Guile]

shocked no one has contacted you and tried to help... just return and buy an amd card from a site that does have all this pre order messing around.

I am quite disappointed, and I understand everyone is very busy with all this at the moment what with covid and stuff, But I shall be patient and see if a member of staff is going to help me out with this.

 

[Dean Guile]

Like the OP who also mistunderstood. I was replying to the guy who was telling the OP to leave a bad review and how he was mad because he hadn't gotten his card yet.

Plenty of other vendors out there posting stock to buy daily. If everyone went to OCUK, and they got the most orders, then you'll have to wait longer via OCUK as you are in maybe the biggest queue's.

Lots of vendors closed their pre orders and just pop stock up when it arrives and you just gotta be quick, they go quick and it's soon obvious when they are out of stock. You don't need to spend 4hours F5'ing a website and multiple basket completion attempts to get one.

oh I just realised, I jumped down your throat thinking you were speaking to me about being out of stock and acting like there's loads of stock.
My apologies, as you can imagine I'm a little bit peed off at the moment, so anger and short temper just a side effect of this complete shambles of this whole scenario, and what's happening, well or lack thereof anyway.

 

[Dean Guile]

WOW!!! Even MSI cannot understand why overclockers are not allowing to return once stock is in.
Please overclockers, I'm begging you now, I shall ask again politely. Can I please return this card as and when stock arrives?

It really is not asking a lot is it.

 

[Dean Guile]

Hi guys,

Please can someone summarise (calmly and precisely) what's been done? I can see the card arrived damaged but has the buyer contacted OCUK via the Customer Service sub forum? What is the buyer asking for? What was the response?

I'll see what I can do

To clarify for anyone reading, I hace contacted support via private forum posting. RMA of course is no question, but they want me to return and then wait in the queue.
My request was then, thank you for accepting RMA, so when stock arrives, or when you have a date at least I can return the card and get sent another card, they refused this request, saying "THE SYSTEM" can only return and put me in queue. Personally I think it's a reasonable request, but that's me, im not asking for a lot, simply to return when stock is in, instead of returning to wait in line all over again.

Another forum member then posted about how OCUK was good with him TWICE!! that they sent him out a replacement before he even sent his card back, so as customer has ZERO downtime, the customer then had 14 days to send the RMA card back, if not he was charged for another card, again very reasonable. Although this would be amazing, im not asking for this, I understand how stressful and busy it is right now with this shambles of a release, so I totally understand, and wouldn't ask for this level of customer service, i'm asking for a much lighter more normal level of service.

I'm simply asking for them to put a card aside for RMA purposes, upon which I can then return my card, and be sent my replacement once they receive my card. Reasonable or not?

EDIT: didn't notice you are something to do with OCUK, so yes as I outlined above is the current situation.

 

[Dean Guile]

JD, I just want to take a moment to thank you, as I feel so alone right now with all this, it really is heartbreaking, yeh call me a nerd/geek whatever but I am one and proud of it and worked hard to be able to afford such a level of hardware, and as you said this is a far from normal circumstances situation since this whole release has been all over the place.

So thank you.