Received 3080 physically damaged! MSI Resolved case (Lock Thread)

[Woodsta888]

I'd give 'em a 1 star review on their ****** product screen. Feeling mad as 2 months on, gone from 150th to 100th in the queue for my card and its taken so long I'm starting to question whether I even want the f'ing thing anymore or if I can live without it. Trust me if mine turned up anytime soon damaged like that id drive to Newcastle just to poop through *********** letterbox.

Bejeezuz, It's not OCUK's fault they cant get any stock. Entitled millenials these days throwing toys out of the pram because "I want it now!". If the box wasn't damaged then clearly OCUK couldn't have known. They have offered direct help - what more do you want?

Reminds me of the time when reviewers on Tripadvisor would leave bad reviews at a hotel because the weather was bad.

 

[tyler_jrb]

I know they can't get any stock!!! ffs
LISTEN!!!
I'm not asking to send me invisible stock for crying out loud.
Simply to secure a card when it comes in, so I can send mine back, and when they receive it, send the replacement.

That would be the best bet and hopefully they will honour that. The waiting list otherwise would be months.

On the coil whine note it’s been pretty common of recent years on high powered cards. Especially considering ampere is using more power than last gen it’s only going to be worse. An undervolt will go a long way in that regard to reducing power usage and thus coil whine.

My 2080Ti is unbearable. So much so I moved my pc 10 feet away. And I tried everything to resolve it including about 10 different model of cards.

 

[Dean Guile]

That would be the best bet and hopefully they will honour that. The waiting list otherwise would be months.

On the coil whine note it’s been pretty common of recent years on high powered cards. Especially considering ampere is using more power than last gen it’s only going to be worse. An undervolt will go a long way in that regard to reducing power usage and thus coil whine.

My 2080Ti is unbearable. So much so I moved my pc 10 feet away. And I tried everything to resolve it including about 10 different model of cards.

The coil whine is insignificant to be honest compared to the damage, and i'd take coil whine for a backplate right now.
Don't mind being refused a courier swap, where courier delivers and picks up rma product at same time of delivery, like certain other company does, this I always ask, but understand them not doing it, however we can all agree this release is beyond special circumstances, asking the other of being able to get it replaced as and when stock physically arrives was as I said, more than reasonable, but again refused.
Unfortunately they will not honour that, I have already tried and was refused.

 

[Digital Dreamer]

I'd get my money back and start looking at other sites that don't run a waiting list unless you will be the next in line for a 3080 card of any type( subject to brands you want). Plus cancel selling your old card.

 

[Dean Guile]

End of the day, Overclockers far too big a company to care about my business going elsewhere, make not a jot of difference to them. We live and learn, I say that but didn't learn from my first MSI GPU purchase, just learn harder lol.

 

[Digital Dreamer]

I think they shouldn't have done a waiting list at all. Save all this pain and just sell what they have when in stock.

 

[harney]

No way at all LUMP it ..you paid a lot of money for your card it should not arrive like this ..get it replaced regardless how long it takes

 

[Trustdesa]

If you buy another rubbish Nvidia series after 20xx was as bad... Coil-whine is normal if in certain circumstances else is poor manufacturing, END OF, it is not "always normal", in some instances you can fix it as I did on my 1080ti however you need to take the card apart. People seems they have nothing else in life as goal but getting a 3070 @ £500 with 8gb Vram...........lol or a £700 (Ti Price) for a 3080 with 10gb Vram.......... lol

Seen how bad the launch is probably these cards are being produced as fast as the can with the least control to speed shipment out, if you watch the gamernexus video from yesterday Nvidia is also pushing AIB to save money as they are greedy over greedy with them too, it was an interesting video.

Like with politics, the problem isn't the problem, the problems are people thinking Nvidia offer veblen goods, they ain't Apple, they sell graphic cards which aren't veblen good, just people like to get robbed and fooled, 10xx was last time Nvidia made sense.

 

[Woodsta888]

I know they can't get any stock!!! ffs
LISTEN!!!
I'm not asking to send me invisible stock for crying out loud.
Simply to secure a card when it comes in, so I can send mine back, and when they receive it, send the replacement. Which is perfectly reasonable!

Think! my friend, think.

What's wrong with people these days and ASSUMPTIONS without any thought.

Did I reply to you somewhere?

 

[smogsy]

tbh i would get agreement on the following from Ocuk, they have done this twice for me before with 7990s. @Dean Guile @Gibbo

1, Keep the card & use it.
2. Ask OCUK to send you a new card when it arrives
3. Once received you have 14 days to return your card to OCUK before they charge you for the 2nd card

you get a card to use, They get happy customer & worst case they just got another sale.

 

[Dean Guile]

tbh i would get agreement on the following from Ocuk, they have done this twice for me before with 7990s. @Dean Guile @Gibbo

1, Keep the card & use it.
2. Ask OCUK to send you a new card when it arrives
3. Once received you have 14 days to return your card to OCUK before they charge you for the 2nd card

you get a card to use, They get happy customer & worst case they just got another sale.

Wow, that would be dreamworthy, the fact you say they have done it to you, makes me a little more agitated, as this 3080 debacle is clearly beyond special circumstances I think we can all agree on that one at least.
I would be more than happy with that, infact I would pay another 3080 price up front!!! and get it refunded once they get my card back, not a problem.
What is a problem is not noticing this till closer inspection and having sold my old gpu in the process and being without a GPU in a machine which is also my daily work and source of income machine.

Like I said, I would be mroe than happy to pay another 700-800 on the stipulation mine is returned within the 14 days as you said.

But I can only dream.

 

[Digital Dreamer]

Well let’s see if they offer you that good service now..... fingers crossed. Like most companies the level 1 people can’t do anything other than follow the process they are given.

I’ve had some great service off high end brands that make sensible calls for the customer. Other times it’s been painful.

 

[nomadd]

I don't know whether to just lump it, and take it as is, seeing on how hard it is to obtain these cards, or would you get this replaced no matter what.

I'd sell it on that certain well-known auction site with a firm stipulation of "as-is". I'd even point back to this thread, just so people know exactly what they are buying.

I think you'd easily get £1000+ in the current market for it.

Use the extra £200 raised for booze over Christmas - that should take your mind off graphics cards until the New Year.

 

[five8five]

As your GPU is mission critical, it's very risky selling the old one so soon. The new card could go missing, DOA or arrive damaged like yours. Fortunately it's working and I'd hope OC would replace it from the next batch.

The rusty screw(s) is bizzare. I'd check the card very thoroughly for more rust (or water damage). Personally, I'd replace it but if you do keep it I'd recommend you send MSI photographs of the screws and backplate in case you need to use MSI warranty in the future. Then they can't accuse you of "damaging" the card.

 

[Gregster]

I have had nothing but great CS from OcUK. I would ask them to use it until stock arrives and then return it for a replacement, otherwise you will be a long time without a 3080.

 

[BigBANGtheory]

Wow, that would be dreamworthy, the fact you say they have done it to you, makes me a little more agitated, as this 3080 debacle is clearly beyond special circumstances I think we can all agree on that one at least.
I would be more than happy with that, infact I would pay another 3080 price up front!!! and get it refunded once they get my card back, not a problem.
What is a problem is not noticing this till closer inspection and having sold my old gpu in the process and being without a GPU in a machine which is also my daily work and source of income machine.

Like I said, I would be mroe than happy to pay another 700-800 on the stipulation mine is returned within the 14 days as you said.

But I can only dream.

that is how Apple do it, they put a charge hold on the value of the replacement but will only charge you if you don't return in 14days. Its a good system imho because you're no worse off as a result

 

[Dean Guile]

I have had nothing but great CS from OcUK. I would ask them to use it until stock arrives and then return it for a replacement, otherwise you will be a long time without a 3080.

You'd think considering the cicrumstances of this release and lack of enough stock, you would think this to me a most reasonable request.
as I mentioned I'm even happy to pay a security payment if needs be, refunded on the basis I return.
I did ask but was flatly refused, not even slightly willing to go against "THE SYSTEM" as they called it, as i said normal circumstances, whatever, id return, and wait a few days and get my replacement, but this is far from normal circumstances and i have a completely different build now to this time 2 weeks ago picture I posted earlier. Maybe Gibbo might be able to help me out as he's been tagged, but not holding my breath to be honest with you.

that is how Apple do it, they put a charge hold on the value of the replacement but will only charge you if you don't return in 14days. Its a good system imho because you're no worse off as a result

A certain other competitor does something similar, I had a EK kit sent from them, and one of the res was leaking. They did a courier swap, the courier basically had a tote style box and inside was a new kit, and he simply put the faulty kit back in the same tote, and bobs your uncle, customer is not put out too much and everyones happy. Why I bought most my new build from this place, as I know they provide this replacement service.

Again, in normal circumstances I don't mind waiting a few days, a week whatever for mine to reach them, and then they send me replacement, but clearly as I say again, this is not normal circumstances and it's more a case of how longs a piece of string. I already played that game waiting since release day, really not up to do it all over again.

 

[Gregster]

You'd think considering the cicrumstances of this release and lack of enough stock, you would think this to me a most reasonable request.
as I mentioned I'm even happy to pay a security payment if needs be, refunded on the basis I return.
I did ask but was flatly refused, not even slightly willing to go against "THE SYSTEM" as they called it, as i said normal circumstances, whatever, id return, and wait a few days and get my replacement, but this is far from normal circumstances and i have a completely different build now to this time 2 weeks ago picture I posted earlier. Maybe Gibbo might be able to help me out as he's been tagged, but not holding my breath to be honest with you.

Ahhh gutted to read that and not at all what I have had previously with CS. If it isn't bad enough getting a broken GPU, getting poor CS would be a killer blow

 

[Digital Dreamer]

I think as a whole the cs is broken due to just so many problems they can’t keep up. I had to wait ages on the phone.... and that was the sales line.

Needless to say I only use oc if it’s my last option. Sad times.

 

[Xyclops]

That's really bad luck. I understand the dilemma. I'd be hesitating to send it back also. As for coil whine my MSI Ventus has none even when running at high frame rates. Neither does my 750W PSU. The whole PC draws about 450W at the wall when under load so not quite sure why 750W was recommended. Should have stuck with my 650W one and saved myself some money.