Having some trouble with Amazon too at the moment.....
My mum who is 73 asked me what I would like for xmas, she has been shielding due to pandemic and was obviously concerned about going out on public transport to city centre shopping centres. I told her to buy us all Amazon vouchers as this would be easier, safer and allow us to choose what we want instead of getting a jumper or socks. Mum said that's a great idea and got straight on to it ordering up 3x£75 gift vouchers.
So a few days later the vouchers arrived and my mum started wrapping the box's up that they came in, she noticed one of the box's had been tampered with so opened it up only to find it was just an empty box (voucher was missing). Straight away my mum got in touch with Amazon through chat and then on the phone, she explained to customer services one of the box's was empty and it looked like it had been tampered with and the customer services adviser said the unfortunately the voucher that had been in the box had now been used, the adviser went on to say she could see the voucher had been purchased by my mum on the 8th used on the 9th but hadn't been delivered to my mum until the 10th, the adviser agreed to credit the voucher back to my mums account........ Sorted she thought!
The next day my mum received an email from Amazon saying they have refunded a grand total £1.62 (I don't know if that was postage or for the gift box the voucher came in, or didn't as it happens), so my mum got in touch again with Amazon to query the refund of the £1.62 and whilst in conversation with a different adviser she was told the other two vouchers ordered at the same time had also been used, so she was now £225 out of pocket, by know my poor old mum is feeling as sick as a parrot!!! The advisor asks her to check the other two cards, my mum had already wrapped these box's up ready for xmas, so my mum unwraps them as asked to find the codes have been exposed on the back of the cards. Amazon have refused to credit my mum for the codes stating they have been used fraudulently so my mum would now need to report it to the police!
Now Amazon know they were ordered on the 8th used on the 9th but weren't delivered to my mum until the 10th. so how the hell could my mum be expected to be out of pocket for them!!!
Amazon know the total history of the order they must also know who picked the order at the warehouse, who delivered the order and which account has redeemed the codes!
My mum is 73 years of age living off her measly state pension in a Guinness trust flat, £225 is huge amount of money for my mum to lose but it's the stress of trying to sort this with Amazon that is the biggest thing, my mum has lived her life believing in fairness............ how can Amazon think it is fair in anyway to leave the problem at my mums door?
I would love to be able to say "that's it i am never using Amazon again" but I cant!!! we rely on them too much now and cant do without them....... I am getting really fed up with the knock a door run game the drivers now play too!
My mum who is 73 asked me what I would like for xmas, she has been shielding due to pandemic and was obviously concerned about going out on public transport to city centre shopping centres. I told her to buy us all Amazon vouchers as this would be easier, safer and allow us to choose what we want instead of getting a jumper or socks. Mum said that's a great idea and got straight on to it ordering up 3x£75 gift vouchers.
So a few days later the vouchers arrived and my mum started wrapping the box's up that they came in, she noticed one of the box's had been tampered with so opened it up only to find it was just an empty box (voucher was missing). Straight away my mum got in touch with Amazon through chat and then on the phone, she explained to customer services one of the box's was empty and it looked like it had been tampered with and the customer services adviser said the unfortunately the voucher that had been in the box had now been used, the adviser went on to say she could see the voucher had been purchased by my mum on the 8th used on the 9th but hadn't been delivered to my mum until the 10th, the adviser agreed to credit the voucher back to my mums account........ Sorted she thought!
The next day my mum received an email from Amazon saying they have refunded a grand total £1.62 (I don't know if that was postage or for the gift box the voucher came in, or didn't as it happens), so my mum got in touch again with Amazon to query the refund of the £1.62 and whilst in conversation with a different adviser she was told the other two vouchers ordered at the same time had also been used, so she was now £225 out of pocket, by know my poor old mum is feeling as sick as a parrot!!! The advisor asks her to check the other two cards, my mum had already wrapped these box's up ready for xmas, so my mum unwraps them as asked to find the codes have been exposed on the back of the cards. Amazon have refused to credit my mum for the codes stating they have been used fraudulently so my mum would now need to report it to the police!
Now Amazon know they were ordered on the 8th used on the 9th but weren't delivered to my mum until the 10th. so how the hell could my mum be expected to be out of pocket for them!!!
Amazon know the total history of the order they must also know who picked the order at the warehouse, who delivered the order and which account has redeemed the codes!
My mum is 73 years of age living off her measly state pension in a Guinness trust flat, £225 is huge amount of money for my mum to lose but it's the stress of trying to sort this with Amazon that is the biggest thing, my mum has lived her life believing in fairness............ how can Amazon think it is fair in anyway to leave the problem at my mums door?
I would love to be able to say "that's it i am never using Amazon again" but I cant!!! we rely on them too much now and cant do without them....... I am getting really fed up with the knock a door run game the drivers now play too!
I know it's not as nice a gesture/present, but surely it means this can't happen. Then you just need to hope the item you buy with your code actually comes!
. Not as if you can't open a cardboard box from the other side so leaving one sides seal intact for the camera. I'd be more suspicious of people filming it, like they planned this all along 
(unless you do this for the likes of YT)
