Returned goods not faulty charges in shops

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Terrible service in any case, decent retailers inform of incompatibilities before orders are shipped and certainly would not charge £25 for something like this. Reminds me of the fradulent "gaming" cases retailers are selling that don't fit 6950 cards in.
 
This is poor customer service but sadly legally acceptable. He purchased a collection of seperate items and sought no advice from the retailer first (Not saying he should have, but this sets up the legal position). As such, fitness for purpose does not apply in this case as the retailer did not specifically advise him his choice of components were fully compatible.
 
[TW]Fox;21428794 said:
This is poor customer service but sadly legally acceptable. He purchased a collection of seperate items and sought no advice from the retailer first (Not saying he should have, but this sets up the legal position). As such, fitness for purpose does not apply in this case as the retailer did not specifically advise him his choice of components were fully compatible.
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Indeed, unless the website suggested it would be compatible.
 
In such cases you could contact RMA dept. of GIGABYTE UK and we would arrange for a collection and there would be no cost involved with bios upgrade
 
Surely if it states it'll work with the chip then it'll work with the chip, and i'd be telling them to fix it or face legal action.

If it states it won't, then he should have done his research beforehand.
 
Im on the side of the retailer, though I wouldnt be happy with the charge, as it just sounds like your mate didnt check for such incompatibilities.

Sadly its not unknown to happen that a mobo will most likely have the earliest BIOS for its hardware revision and so you need to check if the CPU will even boot with that BIOS (or have access to one that does), best to presume the worst and try and double check to get reassurance/comeback, rather than hope/assume for the best. Id expect most people that buy computer components would know that and most likely are informed consumers to boot...

Id just take it on the chin as a lesson learned and move on, no doubt you could get the money back as advised above, but unless theres a course of events that implicates the retailer (or T&Cs that dont cover the charge) then I think its a bit underhand playing the system to cover his own faux pas.

ps3ud0 :cool:
 
He should have checked out the compatability of the items before buying
or
Just bought a complete working system pre-built.

The retailer has acted ok in this , the items were not faulty at all and £25
is a reasonable charge for sorting out this incompatability.

GIGA-Man has a very good point , a direct call to gigabyte might have had
it sorted free of charge.

Knowledge is power , dont be afraid to read up on what you are about to build.
 
The only way to know which bios has been installed is to boot the board, No?

Hence the retailer would not know without unpacking and powering up. Purchasers do not usually like opened packaging.

I'm with the retailer but applaud GIGA-man and have bought several Gigabyte boards due to their service.

Write politely to the management explaining the actions you had to take and request a refund of payment or a shop credit as a goodwill gesture. It may well work.
 
I'd have probably told them to give me an RMA number and I'll send the whole lot back under DSR.

I'd then take every oppurtunity to slander them to high heaven on every review site and hardware enthusiasts forum that I could find.
 
Rids said:
I'd have probably told them to give me an RMA number and I'll send the whole lot back under DSR.

I'd then take every oppurtunity to slander them to high heaven on every review site and hardware enthusiasts forum that I could find.
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I think most hardware enthusiasts are aware you sometimes need to flash a BIOS for compatibilty with the latest CPU's so you might find limited enthusiastic response to your slander on such sites :p
 
[TW]Fox;21431361 said:
I think most hardware enthusiasts are aware you sometimes need to flash a BIOS for compatibilty with the latest CPU's so you might find limited enthusiastic response to your slander on such sites :p
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Depends what is said in the manual that comes with the board, no?
 
Tute said:
Depends what is said in the manual that comes with the board, no?
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You want a manual to be written that names future processors not released when it was originally written?

If they could write that wouldnt you rather have something more useful like next months lottery numbers? :p
 
Nope its all on the manufacturers website and any geek on here would direct you to it or more likely tell you if it would work or not without trouble in minutes...

I really dont get the posts about slandering a business without them knowing the full story. As far as Im concerned if they advise of the charge as part of the sales contract, more fool you for not checking. I just dont see it as bad customer service, just customer service as no doubt there would be some minimal cost on their end dealing with the matter. How a business should be slated because the customer didnt fully research their requirements astounds me...

ps3ud0 :cool:
 
[TW]Fox;21431473 said:
You want a manual to be written that names future processors not released when it was originally written?

If they could write that wouldnt you rather have something more useful like next months lottery numbers? :p
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No, but manuals can and do go through revisions to add new processors as they are supported. If the OP bought the board believing that the CPU would work (either by being told it in the store, it being advertised, or being in the manual that shipped with the board) then it should work.

Anything else is just plain "goods not fit for purpose".

Martini1991 said:
It's madness though.
What was OP's friend meant to do? Buy an i7 3930k and an i7 3820?
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If you had the money you could do that and then DSR the 3930K.
 
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