Returning a graphics card
- Thread starter pete248
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One of the largest Ford dealer groups in the UK is owned by Ford.
No Ford Main dealer publishes whether a Mondeo is a Mk3 or a Mk4. Just the same as you won't find two BMW 5 Series differentiated in printed sales documentation between E60 and F10. They are internal generation names only, sure, we all know what they are - but they dont form part of the sales process.
It was a **** analogy.
It is a poor analogy... you'd never couple two Fords together to go faster 
The closest to a good analogy would be if someone was selling windscreen wiper blades suitable for a Ford Mondeo LX. However they didn't specify that they only were suitable for ones made after 1997, for example. It would be perfectly reasonable to return the wiper blades as unfit if you had a 1996 one and bought the blades expecting them to work. Of course if the retailer made sure by asking you, or putting a sticker on the packaging you'd be out of luck. Even still it's not the same situation, since the graphics card works fine unless you SLI....
As I said it'd take a judge, but if it was going to court I'd give several posters here odds and make a fortune when the OP won his case.
The closest to a good analogy would be if someone was selling windscreen wiper blades suitable for a Ford Mondeo LX. However they didn't specify that they only were suitable for ones made after 1997, for example. It would be perfectly reasonable to return the wiper blades as unfit if you had a 1996 one and bought the blades expecting them to work. Of course if the retailer made sure by asking you, or putting a sticker on the packaging you'd be out of luck. Even still it's not the same situation, since the graphics card works fine unless you SLI....
As I said it'd take a judge, but if it was going to court I'd give several posters here odds and make a fortune when the OP won his case.
Lol I never knew this analogy would be so controversial...I shouldn't have to look at the ingredients on a can of coke to prove it's coke inside? Is that better? The analogy was purely for the relation between the specifications and the product title, not the different versions or whatever 
anyway, can anyone suggest what Im doing next? Should I wait for them to answer my question (see my post a few up ^^^) or should I send them an email saying I have contacted the trading standards institute, and I am still awaiting an answer to my question?
anyway, can anyone suggest what Im doing next? Should I wait for them to answer my question (see my post a few up ^^^) or should I send them an email saying I have contacted the trading standards institute, and I am still awaiting an answer to my question?In your position I'd send them another email saying that I'd contacted Trading Standard and that they have confirmed the position.
As for the coke... well. That's not a very good analogy because in the US coke is made from HFCS, however not all coke is made from it and there's passover coke made with with sugar cane, and unless you know what you're looking for then looking at the ingredient list won't tell you if it's HCFS coke or sugar cane coke.
As for the coke... well. That's not a very good analogy because in the US coke is made from HFCS, however not all coke is made from it and there's passover coke made with with sugar cane, and unless you know what you're looking for then looking at the ingredient list won't tell you if it's HCFS coke or sugar cane coke.
Caporegime
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Well the GPU would work fine in SLI, with another V2.
It's not unfit for purpose in the slightest, it's 1.) A different card, in the same sense you can't SLI a 560Ti and a 560TI 448 (They are different cards, yet both 560Ti's) and 2.) Not E-tailers fault Nvidia's SLI is stupidly limited and 3.) Would work with another of its kind.
Although if it was advertised as X Version, and you got Y, you'd RMA under "Item not as described", if you've ordered an item, and got that item, you DSR.
No need for pedantic replies etc.
It's not unfit for purpose in the slightest, it's 1.) A different card, in the same sense you can't SLI a 560Ti and a 560TI 448 (They are different cards, yet both 560Ti's) and 2.) Not E-tailers fault Nvidia's SLI is stupidly limited and 3.) Would work with another of its kind.
Although if it was advertised as X Version, and you got Y, you'd RMA under "Item not as described", if you've ordered an item, and got that item, you DSR.
No need for pedantic replies etc.
If the manufacturer is at fault, then it's the retailer at fault for selling the product. The sale is between the retailer and the buyer, and the retailer is responsible for the product sold.
It's not reasonable at all for a consumer to be expected to know there's secret V1 and V2 cards out there.
It's not reasonable at all for a consumer to be expected to know there's secret V1 and V2 cards out there.
I, personally, would say it was fit for purpose (as the retailer could not predict my intentions). However there is ambiguity in how they did not mention it was V2 on the page for the product. This is where the issue is really, am I wrong for not checking the memory bandwidth or are they wrong for not titling the product correctly? This is irrelevant anyway, as the bottom line is that I should be able to return it under DSR!
Caporegime
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You just hate the man don't you?
The Retailer sold a working product, that works in SLI with the cards its intended to work in SLI with.
Caporegime
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Do they have a phone number?
Also, you've got an image with X spec's on, are they the wrong specs for the card you've received? They really can't get out of that if the item isn't as advertised.
Well I've been accused of being the man before, but never hating him.
Perhaps I do... I do complain if I feel I've not been treated fairly, and I can't remember the last time I lost. I wish everybody else would complain about sloppy products, but sadly I'm in a minority.
I do know someone who will lie in order to get money back, discounts etc. If anyone hated the man it'd be him rather than me. I do also send letters if I feel I've had good service or a good product, just to balance it out when I've had to complain.
Perhaps I do... I do complain if I feel I've not been treated fairly, and I can't remember the last time I lost. I wish everybody else would complain about sloppy products, but sadly I'm in a minority.
I do know someone who will lie in order to get money back, discounts etc. If anyone hated the man it'd be him rather than me. I do also send letters if I feel I've had good service or a good product, just to balance it out when I've had to complain.
My latest email:
"For your information, I have contacted the Trading Standards Institute, fully explaining the situation. They have advised me that I am well within my rights to return this product under the Distance Selling Regulations. They told me that what you are/are not able to do in a shop is irrelevant, and that according to the Distance Selling Regulations I am able to return this product even if it has been used/opened. I still await your explanation as to what article (specifically what statement) in the Distance Selling Regulations you are using to reject my right to return the item.
Regards,"
Their reply:
"We cannot accept return on this GPU. We have given you the reason why we will not accept this already. The DSR does gives sellers the right to refuse if the conditions are not met.
Thank you"
Hmm
"For your information, I have contacted the Trading Standards Institute, fully explaining the situation. They have advised me that I am well within my rights to return this product under the Distance Selling Regulations. They told me that what you are/are not able to do in a shop is irrelevant, and that according to the Distance Selling Regulations I am able to return this product even if it has been used/opened. I still await your explanation as to what article (specifically what statement) in the Distance Selling Regulations you are using to reject my right to return the item.
Regards,"
Their reply:
"We cannot accept return on this GPU. We have given you the reason why we will not accept this already. The DSR does gives sellers the right to refuse if the conditions are not met.
Thank you"
Hmm
Caporegime
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Fully ignoring the law.
That's actually ridiculous.
That's actually ridiculous.
Since this guy seems to reply fairly quickly, I will do this, as I am also interested.
I have nothing to lose. Will post their reply
Last edited:
Caporegime
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Since this guy seems to reply fairly quickly, I will do this, as I am also interested.
I have nothing to loose. Will post their reply
It's also a brilliant thing to do lol.
