Rift S DisplayPort issue

bazzabear said:
Don't you think it working before the firmware update points to an issue with the firmware rather than the card?
Or maybe saying an issue with one or the other isn't quite right - an incompatibility between the two.
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No, not at all. There is something in the firmware update that exposes a flaw in your card. Probably a manufacturing defect that slipped past quality control. That's what I was trying to say in the last post. People were having issues with their new monitors not working with Nvidia cards. They were been returned as faulty monitors, eventually they found out the flaw was in the card not the monitor.
 
sideways14a said:
Lol its not going to be the card, sounds like a cop out for crap software.
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Nonsense, please explain how that can be? It works in another computer, it works when he uses another GPU in his computer. The Oculus software works with 1080Tis, I know this for a fact as I had one up until a few weeks ago.
 
I know it works on 1080ti because i am looking at one with a rift S plugged into right now and its a 1080ti from the same manufacture.
It seems a very very specific fault to be a card issue, almost certain its some software based issue with something odd.

99% sure its not hardware this.
 
First off, apologies, shouldn't have used the word nonsense. But, I am not sure how you can continue to say it's a software issue when He has actually narrowed it down to the GPU. I have said it from the start that it's been a hardware issue. It was just a matter of finding which piece of hardware.

He has actually swapped out the GPU and it worked. It works fine in his friends PC. The GPU he swapped with was a Pascal GPU, so it's exactly the same as the 1080Ti just not as powerful. If there was some software incompatibility there it wouldn't have worked with the 1050Ti because they use the exact same software.

It's not a software issue.
 
Well......my Rift S started to play up again, thus i've given in and returned it.

Having sold my CV1 before the S purchase (wish I hadn't done this) I was left without a headset.

Decided instead to get a Quest - got to say I'm really impressed with how good it is, and I'm looking forward to the link cable when this arrives. I must admit that I also much prefer the OLED screen - not as crisp as the S but no grey blacks anymore.
 
nVidia's second line support got back to me today. But the only suggestion they had which I haven't already tried is installing the card in another computer. I don't have another myself, and I don't think I can do that with a friend. Too much of an imposition. Their suggestion seems to be Palit might have used a differnet spec of displayport than other manufacturers. I know Sideways said he has the same card - but was it the exact same card? Palit have at least 3 models of 1080Ti.

Here's their full reply:
Thank you for contacting Nvidia Customer Care. My name is Josh and I will be assisting with your case. We do not have any known issues with using the Rift S and the 1080ti. In our testing it is working just fine. We do not have a Pallet card. This could only matter if the ports they used for the card have issues or are not the same as other cards. It is also possible there is a software conflict. I think what you will need to do here is some more troubleshooting.

If possible to eliminate software conflict. Do a fresh windows install latest updates and just the basics for VR.

To see if the issue follows the card, if possible install the pallet 1080ti in another system and try the rift S. If it happens here then it has to be specific to the card.

You could also contact Pallet directly and see if they know about any possible issues with the ports they have installed on the card.
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So back to a plan of buying a 2070 Super. Selling this card at a slightly knocked down price to someone who definitely doesn't want to use it with a Rift S (it's been absolutely faultless apart from this!)
 
bazzabear said:
nVidia's second line support got back to me today. But the only suggestion they had which I haven't already tried is installing the card in another computer. I don't have another myself, and I don't think I can do that with a friend. Too much of an imposition. Their suggestion seems to be Palit might have used a differnet spec of displayport than other manufacturers. I know Sideways said he has the same card - but was it the exact same card? Palit have at least 3 models of 1080Ti.

Here's their full reply:


So back to a plan of buying a 2070 Super. Selling this card at a slightly knocked down price to someone who definitely doesn't want to use it with a Rift S (it's been absolutely faultless apart from this!)
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Well, it could be the exact same model that Sideways has but it still might have a different spec displayport.

Back to buying a 2070 Super? :) With all the troubleshooting you have been doing and how long it's been dragged out, it's now only a month to black Friday, might be worth waiting for some deals!!
 
Indeed. In the meantime, since I'm waiting anyway, I'm contacting the PC builder and Palit themselves just on the off chance they're willing to do something. For the builder, it's out of the parts warranty period, but they've said they will also contact Palit for me if I send the card S/N, since the card itself might still be covered by Palit.

I reckon there's slim chance they'll do anything, but can't hurt to try.
 
Bit belated, but after a little chase got responses from both the builder and from Palit.

The builder confirmed the card is out of warranty (I have a sneaking suspicion that this happened while I was in conversation with them, since it ticked over 2 years since I bought it) so nothing more they can do.

Palit suggested all the things I'd already done, plus updating the GPU BIOS. So I did that... and it made no difference.
They said the DP spec on my card is identical to the 1050Ti DP spec (although I think they're presuming the 1050TI I used was also a Palit which isn't the case. But we already know other Palit cards work fine.)

I'm not expecting any further progress to be honest. It's not a faulty card, except possibly by an incredibly narrow definition, so even if it were still under warranty I don't think they'd be doing anything.

I have my eye on a 2070S which has already been reduced, but waiting a little longer to see what other cards join it.
 
bazzabear said:
I'm not expecting any further progress to be honest. It's not a faulty card, except possibly by an incredibly narrow definition, so even if it were still under warranty I don't think they'd be doing anything.
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The card isn't faulty it's just that it's display ports aren't good enough for the Rift S. It doesn't happen often in graphic cards. You normally see it more in USB ports on motherboards, where the controller passes the Oculus compatibility test but the Rift S still doesn't work with the USB ports on the motherboard.

Been under warranty probably wouldn't have made any difference, all that would have happened is that you would be without a card for a few weeks or however long the testing process took. And more than likely the card would be returned to you as working and the RMA turned down.

Yeah, the Palit 2070 Supers are a decent price now, but, I can understand why you might not want to buy a Palit card this time around :p
 
You're dead right that was my point of hesitancy! :)

But as it turned out that Palit had answered me, the email just hadn't come through (they re-forwarded the email so I have proof of that) I'm not as concerned about their customer service. And I saw a post saying that OC will deal with all RMA themselves anyway.
 
Well, the 2070S is installed.

Oculus nearly gave me palpitations by going through the same process of working, then requiring a firmware update...

But this time it continued working after said update. Phew!

I've still not got around to playing anything on it though, because now I've got to build my chair! :D
 
bazzabear said:
Well, the 2070S is installed.

Oculus nearly gave me palpitations by going through the same process of working, then requiring a firmware update...

But this time it continued working after said update. Phew!

I've still not got around to playing anything on it though, because now I've got to build my chair! :D
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Hey, great to hear you are finally are up and running in VR :) And that you survived the heart palpitations :p
 
melmac said:
Can you try one more thing with your card. It's a totally safe procedure. Some Nvidia cards have display port problems, especially Pascal and Maxwell cards and they released a tool that checks to see if your card needs a firmware upgrade. If it needs an upgrade it does it.

You can download it here.

https://www.nvidia.com/content/Driv...ter_1.0-x64.exe&firmware=1&lang=us&type=Other
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i have been struggling with black screen issue and looking for a solution on internet for three days. I have a gtx 1070 gpu and when i wear the headset i had the displayport problem. Yesterdey i have updated the firmware of gpu as you suggested at the link above. And it worked! I have tried all other options before and started to think about changing my graphics card. Luckly the problem is solved by your suggestion.
Thank you melmac :)
 
Alpromethe said:
i have been struggling with black screen issue and looking for a solution on internet for three days. I have a gtx 1070 gpu and when i wear the headset i had the displayport problem. Yesterdey i have updated the firmware of gpu as you suggested at the link above. And it worked! I have tried all other options before and started to think about changing my graphics card. Luckly the problem is solved by your suggestion.
Thank you melmac :)
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Your Welcome :) Delighted that it helped someone!!
 
I know this thread is old, but I'm having the exact same issue.

My firmware on my 1070ti is updated, but like bazzabear, my connection to the DP disconnects after a few seconds. It worked fine for a day or two. Do I really need another graphics card?

Can any of you folks help out?
 
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