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RMA problem. Please please help

Cleeecooo

Cleeecooo

Cleeecooo

Soldato
Joined
8 Oct 2010
Posts
22,382
Location
Purley - Croydon
Hi, as you may recollect i had a major issue eith my 6970 temps. I finally listened to all of you and rma'd the card. It has been returned nff. My card would easily idle at 80 degrees but ocuk said they couldnt get it over 90. I am aware that there is another thread like tgis but it is a different card so i started a new one. His said it was definitely broken as the cooler was displaced and told me to return it to retailer. What exactly should i do now? I am certain the card is faulty as i tried everything i could and it still overheated badly.
 
Have you contacted OCUK and mentioned to them what HIS said? Sorry to hear about your ongoing problem. Your card is clearly kernackered.
 
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Yes. They said they tested it and it never got above 90. Is possible that because their test rig is flat that the cooler may have stayed in place? I am going ti test extensively when the card arrives tomorrow in another system. I did this before and got same results. I have no idea what to do now. HIS are complete ***** and they dont provide any contact info. I managed an email and that took 1 week to be replied to
 
MoodyB said:
Why did you ask for a refund & not a replacement ?

If it was found to be faulty they'd just have replaced it with the same model anyway.
Click to expand...

I am fed up with these high end cards. Will just go for an old, reliable card. Also, HIS CS was absolutely appaling - i don't know why people always seem to complain about XFX when HIS is absolute ****. The Hong Kong phone no. doesn't even work! I just ant a 460 or something from a reliable brand
 
Cleeecooo said:
I am fed up with these high end cards. Will just go for an old, reliable card. Also, HIS CS was absolutely appaling - i don't know why people always seem to complain about XFX when HIS is absolute ****. The Hong Kong phone no. doesn't even work! I just ant a 460 or something from a reliable brand
Click to expand...

I'd ask OcUK for a replacement card rather than a refund via the customer service forum at the bottom. Explain what's happened so far & include any screenshots if you can. You'll be happy with a 6950 when you get a working one.

You've just been unlucky so far.

But, if you do decide to go for a 460, then just make sure your motherboard is compatable with it before hitting the buy button :

http://forums.nvidia.com/index.php?showtopic=187401
 
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