Last week, for only the second time in as long as I can remember my Ocado delivery was late, this time 2 hours late so didn't arrive to close to 11pm after I had a 5am rise, day in London and got home around 8pm, for my expected 8:30ish arrival. Bloke called me, obvious he was having a bad one, sat on motorway for 1 hour, stressed. I was tired and annoyed but said OK, bring my delivery for 11pm I'll wait. Then he couldn't find my house (he was stressed, wasn't reading the instructions) but I thought, you know what, he's having a mare, let's just get it unloaded and move on with a smile.
It's all about perspective. I could have done the "I spend thousands with you, this unacceptable, pay attention, the instrucitons are clear you putz" but the right approach was "don't worry, these things happen, tomorrow is another day".
OP THAT is the problem, you have a 4 page thread about a parcel that was 90 mins late and the driver didn't find your humour funny and now you want recompense or ass kissing. Sorry, no sympathy. We all have days like that, put it behind you, it's not even an atom sized issue in the grand scale of our world, or your world and if it is, get the **** out of your house sometime!