His reaction was not professional. You could argue that he was provoked but that's not text book customer service by any means.
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His reaction was not professional. You could argue that he was provoked but that's not text book customer service by any means.
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Deleted member 651465
Passive aggression. This is why he snapped at you.
Man of Honour
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I can tell by the pixels in the font that you aren't being sincere.
Hi pot, meet kettle...
Professional behaviour is a phrase that a lot of people see to use without understanding what it actually means.
It appears to be some sort of euphemism for behaviour that is disliked or not appreciated.
Answered your own question.
That saying is a lie. Everyone knows it's a lie. It's used only as a marketing lie (from a business) or as an excuse for being nasty to servants (from a customer or from a business).
Given your behaviour, I doubt if the courier was sarcastic. You were looking for someone to be nasty to and you found an excuse. I'm always suspicious when someone finds the excuse they were looking for.
You made a person's bad day worse and then you sought vengeance on them for not being submissive enough and you consider yourself the victim.
I wouldn't call you old fashioned because there are statements from various cultures throughout recorded history regarding how a person should treat a person whose status is inferior to theirs. Being rude to servants has never been fashionable. It has always been considered uncouth.
Here, for example, is what the Earl of Chesterfield said to his son on the subject, in 1748:
"The characteristic of a well-bred man is, to converse with his inferiors without insolence, and with his superiors with respect, and with ease."
If that's not old enough for you, I could dig up some similar ancient Roman quotes on how to treat your slaves.
Soldato
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Artists impression of the horror of this altercation.
Fair point and I don't know why I posted as a question as I still basically stand by my argument.
Nope, that doesn't work here. This is not about two mates or two strangers in the pub arguing with each other where an eye for an eye is fair game. This is about employee v end user. As Adam said, he didn't remain professional. I'm happy for you though, and so many others in this thread, that the standard you expect as a consumer is so low.
In the same vein, all he did was to offer you an alternative delivery arrangement in response to your dissatisfaction with the one being offered.
Incorrect, we simply expect a higher standard of common decency towards fellow human beings than you evidently feel the need to bother with.
I don't expect people who are not granted the status of professionals to be professionals, especially in response to people who are unpleasant to them because of their inferior status.
It sounds like you opened your conversation with a sarcastic remark, so you're not really owed a civil response.
Was he supposed to come bounding up to your front door playing a flute and an apology song so that you knew he was apologetic?
What delivery service did you pay for, out of interest? Was it next-day, or did you pay for a specific time slot?
Was he supposed to come bounding up to your front door playing a flute and an apology song so that you knew he was apologetic?
What delivery service did you pay for, out of interest? Was it next-day, or did you pay for a specific time slot?
To be fair, the failing lies not with the courier driver but the company itself.
If they had adequately informed the OP that there was a delay and apologised in the first instance and responded to his call in a timely fashion I doubt he would have reacted the way he did later on.
As the driver is the face of the company he should have the wherewithal to have dealt with the situation better, but again it falls to the company to adequately train their employees.
If they had adequately informed the OP that there was a delay and apologised in the first instance and responded to his call in a timely fashion I doubt he would have reacted the way he did later on.
As the driver is the face of the company he should have the wherewithal to have dealt with the situation better, but again it falls to the company to adequately train their employees.
Artists impression of the horror of this altercation.
Not bad, good idea to try to visualise the incident.
In my minds eye the next DPD delivery to the OP is similar to that Leonard di Caprio meme, where he is walking off swinging his arms at his side and not giving a flying **** about anything and in the background is a mangled box dumped on the doorstep of a house.
If an employee had a bad day and you took that kind of tone with him I'd give him full rights to shoot you down into a ball of flames and I wouldn't deliver parcels to your address ever again, or if I did I'd make sure it wasn't insured and smash it as much as possible
Quoted for truth. I think most forum members here have failed to read this thread properly where they could have taken into account things I mentioned such as in your middle paragraph. Mostly they're just jumping in like sheep for a piece of the action and selectively quoting just to troll me. Unfortunately for them, I've been trolled by better people and nothing upsets me.
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