*****SANDYBRIDGE MOTHERBOARD CHIPSET ISSUE*****

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Posted this up over at another forum;

So... I think one of my SATA II ports has failed. Not sure if it's related to this chipset issue or not, but my system started crashing during boot ("Windows is starting" followed by a black screen). I tried all sorts, then gave up and did a Windows reinstall. It took over an hour for just the OS. That's on an SSD, so a good 40-45 minutes longer than it normally takes. I rebooted. This time I got a BSOD, though it wasn't around long enough for me to read the details before the system restarted. Tried another twice, same result. I opened her up and switched over to one of the SATA III ports, powered on and... all is well!

As I said, I'm not certain that this is to do with the chipset issue, but the timing is odd. Once I've got all my programs reinstalled back on to Windows I'll do a bit more testing and see if that indeed is the problem. Right now I find myself wondering if Intel have lied to play down the problem, hoping they can switch out boards before issues arise.
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Kenai said:
Surely they're not allowed to do this?

I could understand using early returns, fixed to swap out with later returns but surely it'd be illegal to sell boards as new if they'd actually seen a month or two of use, regardless of whatever warranty terms they choose to apply?
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They can do as they wish, as they'd have been re-manufactured. Whether they can do so legally who knows, but the facts is myself or you can't prove otherwise. This happens all the time at a manufacturing level.
 
Gibbo said:
They can do as they wish, as they'd have been re-manufactured. Whether they can do so legally who knows, but the facts is myself or you can't prove otherwise. This happens all the time at a manufacturing level.
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Always nice to know that your new equipment might actually be second hand by a few months :p

I can't believe it's so easy for them to get away with that.
 
I've heard through the grapevine that motherboard manufacturers may exchange at the doorstep in cases like this, essentially having the courier collect the old and deliver the new replacement mobo at the same time, this is the best cost effective and best customer service method.
 
Kenai said:
Always nice to know that your new equipment might actually be second hand by a few months :p

I can't believe it's so easy for them to get away with that.
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I'm not saying they do by the way, but am sure that now if you think about it we'd never be none the wiser.
 
dave_beast said:
I've heard through the grapevine that motherboard manufacturers may exchange at the doorstep in cases like this, essentially having the courier collect the old and deliver the new replacement mobo at the same time, this is the best cost effective and best customer service method.
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This is what were pushing for. :)

But none of them can confirm until after Chinese New Year and I am sure all will agree this is far better service than having to send it back to the place of sale.

I'd far rather have courier come to my house, take old board and drop new shiny B3 revision off. Unfortunately the point of sale / dealer cannot do this.
 
Gibbo said:
This is what were pushing for. :)

But none of them can confirm until after Chinese New Year and I am sure all will agree this is far better service than having to send it back to the place of sale.

I'd far rather have courier come to my house, take old board and drop new shiny B3 revision off. Unfortunately the point of sale / dealer cannot do this.
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Yes, I think celebrations for CNY won't be the same this year for some, and i'm sure they'll try and figure a way to get 100% reimbursement from the source of the problem ;)
 
:cool:
Gibbo said:
Hi there


Just an official statement.

1. OcUK will continue selling Sandybridge and all associated products!
2. OcUK will post up full recall plans from Asus, Gigabyte, MSI & others over coming days!
3. Recall won't be happening until March/April, so don't contact for an RMA just yet.
4. All Sandybridge boards purchased now are still covered by the recall and your warranty will be refreshed at time of recall.
5. The chances of having a problem within the next 3 months is less than 5% according to Intels/Asus testing and any boards going faulty right now can be replaced for another B2 revision which you can still get replaced under recall when it goes ahead.

So basically your PC/Motherboard is fine, it won't explode and the chances of you having an issue are extremely slim and remember most boards have 4 or more un-affected SATA ports.

As we have 110% concrete details from each manufacturer we shall post the details up and make new threads and announcements on our website.

So as it stands, don't worry and if your thinking of buying Sandybridge don't let it put you off, were still selling it and when the recall happens simply send your board back to the manufacturer for recall if you wish to do so.

Basically a load of fuss over nothing, the problem affects a small percentage and then the chances of it happening are slim, ignore the scare mongers and enjoy your Sandybridge setups guys. :)
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:) nice one :D
 
OMG!

I can't believe that these parts that I've spent so much money on are completely useless!! This is an outrage!!! :mad:

I'm never going to buy another Intel or Asus product again!

How can they do this to me!? I'm furious, my computer is absolutely useless now! :mad:



Aaaaand back in the real world, today I've read this thread, opened up my case, looked at the SATA cable, noticed it was on a light blue 3GB/sec port, unplugged it, plugged it into a grey 6GB/sec port, and turned my computer on.

Issue resolved.

Once Asus have stock of the fixed boards, I'll probably arrange with them to swap it out, probably some time when I'm away with work for a few days, and won't be using it anyway.

Until then, I will just not plug anything into the 3GB/sec ports on the board, and continue enjoying my computer :)
 
koolpc said:
If it is a way that is going to work 100% then yes, the manufacturer collecting from the house is, i suppose, a better idea. I have now got a grip Gibbo!
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Sorry but after this week I have no hair left, thanks to Intel.

Think of it logically, you send goods back to us, we refund your shipping, we then wait for B3 replacement board to come in, we then ship out your board at our cost. We do this whilst also doing all our other usual duties resulting in what could be a lengthy few days wait, maybe weeks if departments can't cope with the load.

Were happy to do the above as we will be making sure were fully compensated by Intel/Motherboard vendor.

But I'd far rather the option of manufacturer ships me new shiny B3 board and they collect B2 board at same time, that is what were pushing manufacturers for or as close as possible.

But nothing will be 110% until after Chinese New Year, so debating now is rather pointless until the true facts are known. :)
 
tobev said:
Assuming we do sent it back to, how would we package it? I didn't keep the most of the packaging for mine.
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The plan is manufacter will collect and drop of a new one. :)

If that changes then such discussions will be held at such time, now its pointless until we actually know what will actually happen, for now just enjoy your setup.
 
DSRs do state that consumers can reject the goods as faulty at any point up to 6 months after purchase, return them and expect a full refund including their postage costs.
 
The Gigabyte statement posted at Anandtech states that they expect the distributors / retailers to handle the recall, and that they will not accepts the motherboards directly.

Also please note that as per Goods of Sale Act the contract is between the buyer and the retailer, not the manufacturer. The retailer is responsible in case where the goods are faulty or not fit for purpose as is the case here.
 
Gibbo said:
Nope Asus have informed us they shall be dealing with it.

MSI shall be giving this option and Gigabyte are still making a decision.

Simple facts are were not geared up to deal with a recall wheras the manufacturers are and Asus have already stated they shall be dealing directly with customer. MSI have said it will be the primary option and Gigabyte are looking to follow. :)

So Asus will be back to them, no doubt similar to Gigabyte and with MSI the primary option. Customers can return to us but the turn around will be slower than dealing with the manufacturers who are setting up such processes.
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hi there i payed for ocuk to overclock my board so will you be doing that ?
 
duncanm said:
DSRs do state that consumers can reject the goods as faulty at any point up to 6 months after purchase, return them and expect a full refund including their postage costs.
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You can but then you have no computer or are forced to buy an older technology as the fault does not prevent you from using your computer.

So you could get a refund now for a motherboard and have a CPU you can't use or you could carry on using the mainboard and get it swapped out when the recall is done.
 
darkoroje said:
The Gigabyte statement posted at Anandtech states that they expect the distributors / retailers to handle the recall, and that they will not accepts the motherboards directly.

Also please note that as per Goods of Sale Act the contract is between the buyer and the retailer, not the manufacturer. The retailer is responsible in case where the goods are faulty or not fit for purpose as is the case here.
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It does, but we've told Gigabyte that level of service is simply not good enough as what Asus is offering is a far better service. Gigabyte are now looking at offering something similar.

Customers can still send back to us but as already mentioned that will be more time consuming.
 
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