*****SANDYBRIDGE MOTHERBOARD CHIPSET ISSUE*****

Status
Not open for further replies.
yes please do not read statements from any region other than the UK. All MSI subsiduaries have had to develop their own plan due to differences in their channel arrangements and consumer laws.
 
Anyone seen any information regarding ASUS swapout channels/decisions (US or UK)?

I've been keeping an eye out but they never put these things in easy to find locations half the time.

Got a P8P67 Pro that will need a swapout, not in any hurry and happily using it for the time being. Just like to stay up to date with these things, especially if they are going to require some sort of registration at any point.
 
Neme said:
Anyone seen any information regarding ASUS swapout channels/decisions (US or UK)?

I've been keeping an eye out but they never put these things in easy to find locations half the time.

Got a P8P67 Pro that will need a swapout, not in any hurry and happily using it for the time being. Just like to stay up to date with these things, especially if they are going to require some sort of registration at any point.
Click to expand...

This should help you!
http://event.asus.com/2011/SandyBridge/notice/
 
I may be a bit stupid here, but I cant work out what SATA ports are affected by the Intel P67 controller on the Gigabyte P67A-UD7, according to the instructions the SATA ports that are controlled by the Marvell controller are 6&7? that cant be right? So 0-5 are all P67 controlled and as a result all prone to the issue. So going by a couple of posts above the Asus boards have 4 to use unlike the Gig's 2.
 
worldpeace said:
I may be a bit stupid here, but I cant work out what SATA ports are affected by the Intel P67 controller on the Gigabyte P67A-UD7, according to the instructions the SATA ports that are controlled by the Marvell controller are 6&7? that cant be right? So 0-5 are all P67 controlled and as a result all prone to the issue. So going by a couple of posts above the Asus boards have 4 to use unlike the Gig's 2.
Click to expand...

The four black ports to the left are affected,
The two black ports to the right are controlled by Marvell so unaffected
The two white ports are Intel 6Gbps and are unaffected. (use these with your primary drives)

21kb4vq.jpg
 
Last edited:
Last edited:
Indeed, there is a workaround but what would ultimately happen to these boards if the issue can't be fixed through software. Apparently Asus isn't going to replace any affected boards before they fail in which case the warranty kicks in. Not good enough in my opinion.
 
duncanm said:
DSRs do state that consumers can reject the goods as faulty at any point up to 6 months after purchase, return them and expect a full refund including their postage costs.
Click to expand...

Not 100% accurate. This is part of the Sale of Goods act not Distance Selling.

A buyer can outright reject an item as faulty within a reasonable time after purchase (typically about a month - although in this situation, you could argue about waiting until it was clear what the official recall situation was before deciding whether to accept or reject the item).

After that, the seller is obliged to replace or repair a faulty item for up to six years after purchase, not just six months. Six months is where the onus of proof that the item is faulty (as opposed to misused or normal wear and tear) changes. Up to six months, the seller has to show that the item was not faulty (which is normally difficult except in cases where it has clearly been misused), whereas after six months the buyer has to show that the item was faulty (which is normally difficult). However, this is one of the exceptional cases since we have a clear admittance of the fault from Intel!

So there is no need to panic - even if you can't get it replaced under the recall or the warranty (which may be the preferable routes in terms of turnaround time), you'll still have a statutory right to expect OcUK to replace/repair well beyond any recall or warranty.

As regards OCUK continuing to sell boards despite the manufacturers apparently advising their resellers not to, well the only one likely to suffer is OCUK. The fault, from all descriptions will not damage any hardware, and the risk of data loss is no higher than other causes which might cause your computer to crash (power supply glitches, blue screen, hard reset etc...).

I suspect Intel and the manufacturers are only advising resellers not to continue selling the boards in order to reduce the number which need to be replaced come April (and hence the cost of the recall). The worst that can happen is that the manufacturers only honour the recall and warranty replacements for boards purchased before a certain date. However, as a buyer, you'll still have your statutory right for OCUK to replace/repair the board regardless. So the risk is that if OCUK continues to sell the affected boards, it may end up picking up the tab for replacing some of the boards (possibly many years later, if people decide to wait until a port actually fails before seeking a replacement) rather than Intel and the manufacturers. And that is really a business decision for OCUK.

Matthew
 
Last edited:
Status
Not open for further replies.
Back
Top Bottom