*****SANDYBRIDGE MOTHERBOARD CHIPSET ISSUE*****

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tuomoy said:
Indeed, there is a workaround but what would ultimately happen to these boards if the issue can't be fixed through software. Apparently Asus isn't going to replace any affected boards before they fail in which case the warranty kicks in. Not good enough in my opinion.
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Total BS.

Asus are replacing boards once the newer B3 chipsets are available not when they fail.

Get your facts right.
 
Why is this thread still going?

OCUK have kept people informed on the situation unlike other sites, when they get info from the board makers they tell you whats happening yet all you do is moan get a grip people. Your boards can be switched out by the makers when the new boards are available and this has been said so many times why keep going on and on and on and on.
 
I would just like to clarify one point here if I may.

If a customer (either of OcUK or another reseller) purchased either an Asus or Intel Sandy Bridge motherboard after 9th January, but before the announcement by Intel, and that item is still unused, can they (if they wish) return it now, in the condition it was received (i.e. with unbroken seals on the antistatic bag), for a full refund?

Thanks! :)
 
On a more practical note from a performance point of view just how crap (or not) are the Marvell 6Gbps ports in relation to the dodgy Intel 3Gbps ones? Has anyone done any back to back tests?
 
I saw a test on a review, can't find it now but the fastest Marvell port was only slightly slower than the fastest P67 one and the slowest Marvell port was quite a bit slower than the slowest P67 one
 
koolpc said:
Was that written on April fools day?
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No. Strictly speaking there is no maximum time for claiming a fault in the sales of good act - it merely stipulates that any faults occuring within 6 months are deemed to be present at the point of sale - after six months, it is up to the buyer to demonstrate the problem was due to a fault rather than normal wear and tear given the type of item.

There are protections for the seller, that the cost of repair/replacement is not disproportionate, which would probably be the case trying to replace/repair a sandybridge in 5-6 years time!

The six years comes in, in that six years is the maximum time which can elapse during which you can bring a case to court. So whilst you might argue the law still applied after six years, you couldn't get a court to hear your case if the seller disagreed!

Matthew

http://webarchive.nationalarchives....whatwedo/consumers/fact-sheets/page38311.html
 
Hi

I am not really worried about this to be honest, and, with AMDs new chip being continually delayed, as someone with currently no high end rig at all, waiting is not really an option, so i guess i will order.

i only currently have 2 sata HDDs anyway and an optical.

BUT


the thing i am a little unclear on and would appreciate clearing up (am sure people have said conflicting things on this thread so if a mod could confirm that would be great)

once the replacements are ready to ship, be it march april or whenever i am in no rush....

Will we get sent out the new part and then send back the old one (which is great) or will we be expected to send the faulty part back 1st and therefore be hit with upwards of a week downtime?.


as a slight aside.....
To be honest, i would be just as happy if a voluntary form could be filled in that we could opt out of this and just rebrand as a 4sata mobo (even if we had to do a bios flash to disable the ports), and have say a 60 quid credit note from the manufacturer. not sure how that could work legally but would have to be cheaper from their point of view and i reckon most people would get by with only 4 sata for HDDs and be happy to chance it for optical drives

just my 2p


PS the comments of the SOG act not april fools at all, it may not have been 100% accurate what was said but after having to go through SOG act with another company who i wont mention here, consumer direct a free body to help with these matters were quite clear about the responsibility being with the retailer not the manufacturer and that a TV (in my case) or PC or Xbox - which is the one they say the get at lot of is pretty much universally accepted you have a right to accept minimal 5 years use sometimes even more.

consumer direct said most people just do not chase it up as they simply are ignorant of their rights.
The only practical difference of SOG and an extended warranty is that a shop can give you fair market value for a product at the time of failure as opposed to a brand new item or taking in for repair.

Suffice to say i got my out of warranty item fixed, (and will never EVER buy an extended warranty as you are paying for what you are already entitled to usually.

I put the important bit in bold as i went on a ramble there...
 
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Montala said:
I would just like to clarify one point here if I may.

If a customer (either of OcUK or another reseller) purchased either an Asus or Intel Sandy Bridge motherboard after 9th January, but before the announcement by Intel, and that item is still unused, can they (if they wish) return it now, in the condition it was received (i.e. with unbroken seals on the antistatic bag), for a full refund?

Thanks! :)
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Yes you can do :)
 
mdovey said:
Not 100% accurate. This is part of the Sale of Goods act not Distance Selling.
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From DSR:
Page 30
3.68 If goods develop a fault within the first six months of being sold,
the law presumes that the fault was there when you sold the goods –
unless you can show otherwise. You should not charge return costs
for goods that have been rejected because they are faulty.

Obviously the decent thing is to buy a replacement from the people you're returning to.
 
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I was going to buy a sandybridge system, saw this thread and it put me off. However, after reading the entire thread and seeing Gibbo's and Nath's responses, I think OCUK have been exceptional in forcing an agreement with the manufacturers and have no issue buying a current board.
 
macfanuk said:
I was going to buy a sandybridge system, saw this thread and it put me off. However, after reading the entire thread and seeing Gibbo's and Nath's responses, I think OCUK have been exceptional in forcing an agreement with the manufacturers and have no issue buying a current board.
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I think you will find companies like MSI, Gigabyte and Asus would do the right thing anyway, because it is there reputation that is at stake!
If the new B3 boards come in and you didnt get the service you expect then these companies will make it right without doubt
 
duncanm said:
From DSR:
Page 30
3.68 If goods develop a fault within the first six months of being sold,
the law presumes that the fault was there when you sold the goods –
unless you can show otherwise. You should not charge return costs
for goods that have been rejected because they are faulty.
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a) you are quoting from the OFT Guide to Businesses on Distance Selling, not the DSR themselves.

b) if you look at the section you are quoting from, you'd see that this is informing businesses of other rights consumers may have beyond what they receive through DSR:

"After the deadline for cancellation has passed, a consumer
claims that goods are faulty or services do not conform to
the contract. Do I have to refund the consumer’s money?

3.67 In general the DSRs do not affect the consumer’s rights under other
legislation, for example the Sale of Goods Act 1979 or the Supply
of Goods and Services Act 1982. If the goods or services do not
conform to the contract and consumers exercise their rights to reject
them, you will have to refund their money.

3.68 If goods develop a fault within the first six months of being sold,
the law presumes that the fault was there when you sold the goods –
unless you can show otherwise. You should not charge return costs
for goods that have been rejected because they are faulty."

In general DSR specify the information an online/distance seller must provide about the purchase, and the right for a consumer to cancel for any reason within a given timeframe (with some type of good being excluded)

Sale of Goods cover the right to a refund, repair or replacement when the good doesn't conform to contract.


Matthew
 
zAndy1 said:
Is anyone else considering not even sending theirs back when the replacements becomes available? Honestly the hassle of doing that, removing the motherboard , taking the cooler off and the CPU out, sending it back and for what, in my case absolutely nothing. I'm never gonna use more than 4 Sata devices and I don't intend upgrading again now for probably 3 years by which time the motherboard won't be worth much anyway so it's not like I'm gonna lose a fortune in resale value if I don't get it changed. Think I might just leave it as it is seeing as it's working fine and not tempt fate, could easily damage something else by swapping the board out
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Another option of course is to get it swapped when you've already removed it to sell it on. I assume there won't be a limited time where you can get the board replaced if it's still within warranty.

stylus pilot said:
Bit-tech ran a few numbers on the P8P67 and P67A-GD65 -

http://www.bit-tech.net/hardware/motherboards/2011/01/12/asus-p8p67-review/6
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Thanks :)

edit: Jeez how crap is Marvell that the write performance on 6Gbps ports is nearly half as fast as the Intel 3Gbps ports :o
 
Some people here are over reacting, if you are worried about a fault of sandy bridge, sorry I will rephrase that possible fault of sandy bridge, get a AMD based system or even a X58 sytem, or wait.

OCuk and other hardware places alike have stated it does not pose a threat to the system, probly never will to some lucky users, and when the fault may start showing might be in a year or so time. Also if the users follow the guidlines aka don't use the possible affected ports only use the 6Gbs you will be fine.

I m consdering a sandybridge as my mobo is slowly dying. I would now, but I don't have the money simple as that, also I m in the postion to wait, so I am.

the fact that people are trying to get RMAs now is just silly, as A they wouldn't have that PC they built to enjoy so all that money wasted...B. the replacments are not around yet.

also they will get a swap out give your old one get a new one...slightly more difficault for people with watercooling through.

bottom line, is just enjoy your SB setups untill vendors/manfucators are ready to swap out.
:)
 
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