*****SANDYBRIDGE MOTHERBOARD CHIPSET ISSUE*****

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Durzel said:
I'm sorry but that is really cynical imo. :(

You (OCUK) know these motherboards have a defect, Intel clearly think it is significant enough to announce it and an as-yet-unspecified plan of action that involves $1b (what else could it be but a recall?) and the best you're prepared to do is add a bit of text to the product description, the same colour & size as the actual product description so its easily missed, or missed completely if someone just clicks the "Buy" button, telling people about the fault?

I'm sorry but that smacks of trying to sell as many of these things to unsuspecting customers and hope that in 3 years time when they find their hard drives don't work anymore they forget where they bought it from - if they even have a warranty then at all - or assume it's "wear and tear" or something.

That's not customer service. :(
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We are looking into how to actually change the text colour, our internal systems support it but it needs to be coded into the description which only our IT guy knows how to do as he wrote the software and at the moment he is up a mountain somewhere in the Peak District.

As it stands we are leaving the boards on sale until a manufacturer or Intel instruct us to do otherwise.

Because many customers like myself would still buy a Sandybridge setup fully aware of this issue as according to Asus the issue first of all effects upto only 5% mainboards. Secondly its an issue which would never effect me, as I'd be using PCI-E or SATA6G for my HDD's and would only have devices connected to SATA ports 0 and 1 as such I'd never need the use of ports 2-5 and if I did the chance of an issue is just 5%.

Were doing our best to keep customers aware of the issue, news bulletin on main website, posted all over our forums and all motherboard descriptions updated and yes we shall try to make the text red. So were trying to keep all fully informed but at the same time were not going to remove from sale simply because this issue will effect so few customers and many customers simply won't care, I know I would not and neither would most people I know, if I want the best I shall buy it. I only won't buy it if the product won't do what I want and as such Sandybridge does exactly what I want which is overclock superbly and is very fast.

Right now things are in the air, we shall follow any guidelines outlined by manufacturers as and when we recieve such instructions. For those who don't want Sandybridge we have full stocks of I3 and I5 1156 processors and still plenty of 1366 kit. :)
 
The fact of the matter is of ocuk and other etailer did a Newegg and delisted their sandybridge motherboards, it will affect their business big time. At the end of the day they have stopped production of the affected chipsets. If it wasn't a big deal why have they done this?
Also where is this 5% coming from? According to the Intel press release it's ALL chipsets shipped since January the 9th.
 
Durzel said:
Of course it's all relative, that's hardly the point is it? Are you suggesting that people shouldn't be concerned about where they stand on this issue? Throwing strawmen around isn't helping anyone.
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I can say with a calm voice that after spending over £2000 in the last few weeks with OC on 2 SB setups I am not worried as OC will handle any problems or correct any issues leading from this once they know more.
 
shrek2 said:
The fact of the matter is of ocuk and other etailer did a Newegg and delisted their sandybridge motherboards, it will affect their business big time. At the end of the day they have stopped production of the affected chipsets. If it wasn't a big deal why have they done this?
Also where is this 5% coming from? According to the Intel press release it's ALL chipsets shipped since January the 9th.
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The 5% has come from Asus and the Asus comment was posted earlier in this thread.
 
Gibbo said:
We are looking into how to actually change the text colour, our internal systems support it but it needs to be coded into the description which only our IT guy knows how to do as he wrote the software and at the moment he is up a mountain somewhere in the Peak District.
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Fear NOT! The Modder of the Ace has read the "html for dummies" manual and added red text to our descriptions! Happy now?
 
Ace Modder said:
Fear NOT! The Modder of the Ace has read the "html for dummies" manual and added red text to our descriptions! Happy now?
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:)

Anyone with the P67A-GD65 confirm (im at work and dont have the manual) that the white sata ports on the baord are the 6g ones and things connected to them should be ok, I currently only use 3 sata devices but may use more in the future
 
This is crazy and does somewhat go against the 3 years story .. From CNET


SO customers told intel they were seeing problems, that would mean in my world it could take weeks to manifest itself..

I knew there would be more to this :D

Intel: main points of Sandy Bridge chipset flaw:

* Chipset: The issue is in Sandy Bridge's Cougar Point chipset, not the main Sandy Bridge processor. Most Sandy Bridge systems sold to date are quad-core laptops, though some desktop PCs have been shipping too. Potentially affected systems have been shipping only since January 9.
* Issue: Affects SATA ports 2 through 5, not ports 0 and 1. Most laptops have two SATA devices, such as a hard disk drive and optical drive that would be using the unaffected ports 0 and 1. That said, Sandy Bridge-based systems with more than a couple of SATA devices could potentially be affected. The data itself is not affected. So, if a consumer had an affected system, data could be accessed by moving the storage device to another system or a working port.
* How issue was discovered: Last week customers started telling Intel that there was an issue. As Intel stressed the part, Intel's labs started seeing a failure to access ports 2 through 5. The Intel stress test simulated time passing and it showed that over time this issue could come up.
* How many Sandy Bridge chipsets shipped to date: 8 million. But Intel claims relatively few are in customers' hands. Most of those are in the sales channel and will be pulled out of the channel. Intel is supporting PC makers in this effort.
* Issue fixed in new silicon: Intel has corrected the design issue--characterized by Intel as a "circuit design oversight"--and has begun manufacturing a new version of the chipset which will resolve the issue.
* Delay of new Sandy Bridge chips: Intel expects to begin delivering the updated version of the chipset to customers in late February and expects full volume recovery in April.


Read more: http://news.cnet.com/8301-13924_3-20030070-64.html#ixzz1ChoMLe83
 
Gibbo said:
Because many customers like myself would still buy a Sandybridge setup fully aware of this issue as according to Asus the issue first of all effects upto only 5% mainboards. Secondly its an issue which would never effect me, as I'd be using PCI-E or SATA6G for my HDD's and would only have devices connected to SATA ports 0 and 1 as such I'd never need the use of ports 2-5 and if I did the chance of an issue is just 5%.
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Hey,

You may well only use the 6g and a pcie card, the bulk of people buying these boards have raid arrays which sit quite nicely on their normal sata ports. Just as mine do now.

Its a bit silly to expect everyone to be the same as you with the hard drive usage, infact I'd bet a large amount of money that most of your customers use the onboard sata, and quite a few of them.

I was about to upgrade after a small windfall I didn't know about coming in yesterday, but I'll steer well clear until the new stuff comes out.

Fact of the matter is, if they do have to do a recall, people are left without a usable pc for an unknown quantity of time. No good for me currently thats for sure.

Glad I got i5 1156 from you ;)

Edit : People shouldn't have to not use ports 2-5, its like you buying a car, and only using the first three gears. Not acceptable
 
tommytinkle said:
Hey,

You may well only use the 6g and a pcie card, the bulk of people buying these boards have raid arrays which sit quite nicely on their normal sata ports. Just as mine do now.

Its a bit silly to expect everyone to be the same as you with the hard drive usage, infact I'd bet a large amount of money that most of your customers use the onboard sata, and quite a few of them.

I was about to upgrade after a small windfall I didn't know about coming in yesterday, but I'll steer well clear until the new stuff comes out.

Fact of the matter is, if they do have to do a recall, people are left without a usable pc for an unknown quantity of time. No good for me currently thats for sure.

Glad I got i5 1156 from you ;)

Edit : People shouldn't have to not use ports 2-5, its like you buying a car, and only using the first three gears. Not acceptable
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Were not saying its acceptable, what were saying is a lot of people won't care. So by leaving them on sale we cater for those customers and those customers if they do have an issue down the line they can simply RMA the board as normal.

We've made it more than clear on our website:-

1. Bright red text in all motherboard descriptions!
2. News bulletin on main website!
3. Several forum threads!

Those buying are now fully aware and should they have an issue they can RMA the board.

Until Intel or motherboard manufacturers request otherwise we are leaving on sale, because there are a lot of customers who do want to buy in full knowledge of the potential issue. To remove from sale we instantly loose those sales and we shall only remove from sale if requested to do so by the manufacturer, until such time they remain on sale.
 
Ace Modder said:
With the expected failure rate to be around 5% it's not really "most likely faulty" is it.

We are waiting for further communciation from Intel regarding the status of potentially faulty return requests.
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How is it 5% when they've set aside that much money? If I had one I'd be returning it at any cost.



N****g - one of the biggest component retailers in the US - has pulled all affected motherboards from the virtual shelves, as well as all Sandy Bridge CPUs. From the looks of things, laptops using the new processors have been removed as well. P67-based boards have also been delisted at N**X, although CPUs and notebooks are still available.

On this side of the pond, e***** ( UK company) has followed suit by removing the listings for LGA 1155 motherboards.
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Quoted from a page that ocuk used to be friendly with, so I won't say where its from as its on their news.
 
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