Sky Broadband Unlimited (20Mbps) but getting max 1.7mbps

[Sajdood]

Can anyone help?

My dad's paying for 20Mbps a month but when i go to speedtest.com the test shows that my speed is only at 1.7mbps

What do I do?

Could it be that my pc is slowing it down? I looked on the sky website and it said the max service I can get is 5.7mbps..

Also my pc specs:

Intel pentium 4 3.00ghz
Biostar p4m900-m7 motherboard
nvidia 7300 gt
And other very old parts

 

[Infamous786]

Is this with wireless? if it is try on a LAN connection

 

[Pete.Dakota]

How long have you had the connection for?

I took out BT Broadband (same line as Sky) a few months ago. The 8meg package, but only got 1Mb/s. I phoned them up and they said that you only get 1Mb/s for the first week while they "establish" your connection, or something.

 

[tolien]

Speedtest.net's a crap benchmark of whether you're getting as fast as your connection can, but you realise it's up to 20Mbps depending upon how good your line is?
Look at what speed the Sky router says it's connected at, and go from there.

 

[Sajdood]

Is this with wireless? if it is try on a LAN connection

Yes it is wireless. I've got a router.

Don't know how to try it on a LAN connection :S

How long have you had the connection for?

I took out BT Broadband (same line as Sky) a few months ago. The 8meg package, but only got 1Mb/s. I phoned them up and they said that you only get 1Mb/s for the first week while they "establish" your connection, or something.

I've had it for at least 10 months

Speedtest.net's a crap benchmark of whether you're getting as fast as your connection can, but you realise it's up to 20Mbps depending upon how good your line is?
Look at what speed the Sky router says it's connected at, and go from there.

Ooh, how do I do that?
When I disable and enable my connection it says:

'Local Area Connection is now connected at 100mbps'
huh!?

 

[hyperst]

Yes it is wireless. I've got a router.

Don't know how to try it on a LAN connection :S



I've had it for at least 10 months



Ooh, how do I do that?
When I disable and enable my connection it says:

'Local Area Connection is now connected at 100mbps'
huh!?

the local connection (100mbps) is between your laptop and your router, not your router and internet, you need to do this, Once connnected open up your internet browser and go to the following address: 192.168.0.1
You will be prompted for a username and password (they are admin - sky):
once in there it should tell you under connection status the speed you are connected at.

 

[gamesaregood]

The first thing to do is to connect to the router and see what speed your actually connecting to the exchange at.

Sky default default details are:

Open up a web browser and navigate to 192.168.0.1
Username: admin
Password: sky

Look for show statistics under the router stats (normally on the first page displayed.)

Let us know what it says.

 

[Sajdood]

the local connection (100mbps) is between your laptop and your router, not your router and internet, you need to do this, Once connnected open up your internet browser and go to the following address: 192.168.0.1
You will be prompted for a username and password (they are admin - sky):
once in there it should tell you under connection status the speed you are connected at.

I'm not on a laptop, im on a desktop just to clarify

The first thing to do is to connect to the router and see what speed your actually connecting to the exchange at.

Sky default default details are:

Open up a web browser and navigate to 192.168.0.1
Username: admin
Password: sky

Look for show statistics under the router stats (normally on the first page displayed.)

Let us know what it says.

Okay, here are the details guys:

 

[gamesaregood]

There is your problem, your only connecting to the exchange at 2mb

I would advise trying your router connected to the master socket and if your already using the master socket then try the test socket.

 

[Sajdood]

There is your problem, your only connecting to the exchange at 2mb

I would advise trying your router connected to the master socket and if your already using the master socket then try the test socket.

Ah, thanks for outlining the problem.

But, I don't know what a master or test socket is

 

[tolien]

The master socket is, as the name suggests, the socket connected directly to what comes in from outside. All your extensions are connected to it, and it should have a BT logo on it somewhere.
The test socket's behind the faceplate of that socket (if you have a relatively modern one) and should eliminate any extensions you have wired in.

 

[Ryan111]

he only has 41.5db attenuation, you should get allot more than 2 meg

I got 3.5meg from my 53db line!

You should be able to get more like 6-8meg from that line easy.

 

[hyperst]

heres mine for comparing

 

[Sajdood]

The master socket is, as the name suggests, the socket connected directly to what comes in from outside. All your extensions are connected to it, and it should have a BT logo on it somewhere.
The test socket's behind the faceplate of that socket (if you have a relatively modern one) and should eliminate any extensions you have wired in.

It's not working, basically I got two sockets behind my pc table. I tried plugging it into my other socket but the internet didnt even work then.

I'm stll stumped :\

he only has 41.5db attenuation, you should get allot more than 2 meg

I got 3.5meg from my 53db line!

You should be able to get more like 6-8meg from that line easy.

How?

heres mine for comparing

Why is yours so much more better than mine!?

If anyone needs to know, my local exchange is less than 1500 metres from my home

 

[Ryan111]

Give sky a call, you should be able to get allot more than what your getting, your stats are almost the same as hyperst and he gets 7meg.

Take a picture of the two telephone sockets, you can usually tell which is the master.

I don't think that's the problem though, your line is easily capable of more, get sky to increase the speed.

 

[hyperst]

lol something a miss with my according to speed test




id give sky a ring to double check your not on 2mb

heres another but a different server

 

[Sajdood]

Give sky a call, you should be able to get allot more than what your getting, your stats are almost the same as hyperst and he gets 7meg.

Isn't there anything else I could do?

My dad is really REALLY busy atm and will be for the next few weeks, don't want to add more to his burden ;D

I would call but I dunno what to say D:

Give sky a call, you should be able to get allot more than what your getting, your stats are almost the same as hyperst and he gets 7meg.

Take a picture of the two telephone sockets, you can usually tell which is the master.

I don't think that's the problem though, your line is easily capable of more, get sky to increase the speed.

Shall I take the pictures and upload them?

 

[gamesaregood]

Before you call sky you need to rule out it being an internal issue as if it was a sky issue I would expect to see a high noise margin.

Chances are the socket might not be near where the router currently is. You need to look for a socket which has a removable, detachable bottom to it which can be unscrewed.

Like this:

Unscrew the bottom and connect the router (with filter) directly to that.

While were discussing filters, make sure you have one on EVERY device which is connected to you're phone line.

 

[SkodaMart]

You need to phone sky broadband help desk, they will turn up your speed from their end, obviously this is limited by your phone connection, however you should get much more than 2000kbps.
I then run the TC IP optimiser to change your PC settings, remembering to create a restore point first.
I had the same problem an I now get 15,323 kbps.

p.s. If you can get this sorted in less than 15 mins on the phone to SKY I will be surprised! I suggest you make a cup of tea before your call.

 

[Ryan111]

Im sure its not a problem with his line, he has 41db, you need to call.

Your proborly just set on the wrong speed, they should be able to bump the speed up easily.

what exchange are you on? Type your postcode or phone number into this and tell us what exchange