Sky Broadband Unlimited (20Mbps) but getting max 1.7mbps

Caged · 11 Oct 2009 at 18:53

Another one for comparison:

tolien · 11 Oct 2009 at 18:54

They're not going to "bump the speed up" with a 6dB SNR margin.

Sajdood · 11 Oct 2009 at 18:54

gamesaregood said:
Before you call sky you need to rule out it being an internal issue as if it was a sky issue I would expect to see a high noise margin.

Chances are the socket might not be near where the router currently is. You need to look for a socket which has a removable, detachable bottom to it which can be unscrewed.

Like this:

Unscrew the bottom and connect the router (with filter) directly to that.

While were discussing filters, make sure you have one on EVERY device which is connected to you're phone line.

Ahh, none of the sockets in my room have two parts to them

And yeah, all devices connected to my phone line have a filter on them

Ryan111 said:
Im sure its not a problem with his line, he has 41db, you need to call.

Your proborly just set on the wrong speed, they should be able to bump the speed up easily.

what exchange are you on? Type your postcode or phone number into this and tell us what exchange

Ilford North LNILN London East

hyperst · 11 Oct 2009 at 18:55

one thing i should add is that im using the sagem router, the dark grey one, heard about another kind that are not so good, which do you have
edit i see you have netgear one

tolien · 11 Oct 2009 at 18:55

Is the socket wired to something else?

gamesaregood · 11 Oct 2009 at 18:56

SkodaMart said:
You need to phone sky broadband help desk, they will turn up your speed from their end, obviously this is limited by your phone connection, however you should get much more than 2000kbps.
I then run the TC IP optimiser to change your PC settings, remembering to create a restore point first.
I had the same problem an I now get 15,323 kbps.

p.s. If you can get this sorted in less than 15 mins on the phone to SKY I will be surprised! I suggest you make a cup of tea before your call.

Ryan111 said:
Im sure its not a problem with his line, he has 41db, you need to call.

Your proborly just set on the wrong speed, they should be able to bump the speed up easily.

what exchange are you on? Type your postcode or phone number into this and tell us what exchange

If he had a high noise margin on the downstream sync then yes he would need to call sky but as he only has 6.2 its an issue with his internal wiring which sky can't help with. Once he has resolved the wiring issues he might have to then call sky but he needs to get that noise margin up / find out the cause of it.

gamesaregood · 11 Oct 2009 at 18:57

Sajdood said:
Ahh, none of the sockets in my room have two parts to them

I suggest you look outside of your room

could be behind something etc.

Sajdood · 11 Oct 2009 at 18:57

hyperst said:
one thing i should add is that im using the sagem router, the dark grey one, heard about another kind that are not so good, which do you have
edit i see you have netgear one

I'm using a netgear one, the white, sky broadband one.

SkodaMart · 11 Oct 2009 at 18:59

I am getting 16.5 db downstream and 9.9 db upstream.
How do I copy the Router Statistics page and post?

Sajdood · 11 Oct 2009 at 18:59

gamesaregood said:
I suggest you look outside of your room could be behind something etc.

I just asked my dad and he says that I am connected to a master socket and that there are two other ones in my parents bedroom and my brothers bedroom. :S

tolien said:
Is the socket wired to something else?

I don't think so..? :S

God im useless at this

gamesaregood · 11 Oct 2009 at 18:59

Sajdood said:
I'm using a netgear one, the white, sky broadband one.

That's a sky v1 router, re branded Netgear DG834GT, these are the older routers but work well enough (most the time

)

Same as mine

Ryan111 · 11 Oct 2009 at 19:00

Okay, find your master socket, are the phone lines overhead or underground?

If overhead, trace the cable back to the master socket.

Edit, i dont think you can have more than one master socket.

One of those sockets will be the master and will feed all of the others.

SkodaMart · 11 Oct 2009 at 19:00

gamesaregood said:
If he had a high noise margin on the downstream sync then yes he would need to call sky but as he only has 6.2 its an issue with his internal wiring which sky can't help with. Once he has resolved the wiring issues he might have to then call sky but he needs to get that noise margin up / find out the cause of it.

That's not the case with SKY they cap the max you can receive for some reason, either way a phonecall will be required.

gamesaregood · 11 Oct 2009 at 19:01

Sajdood said:
I just asked my dad and he says that I am connected to a master socket and that there are two other ones in my parents bedroom and my brothers bedroom. :S

Check the other sockets to make sure they don't look like the one I posted, if they don't and your sure there is not one elsewhere its possible you might have an older style master socket but check the others first.

gamesaregood · 11 Oct 2009 at 19:02

SkodaMart said:
That's not the case with SKY they cap the max you can receive for some reason, either way a phonecall will be required.

Although sky can set a max sync speed at the moment he has no spare noise margin so would not gain any speed. If he is capped which is likly then he needs to resolve the issue first and see what happens.

SkodaMart · 11 Oct 2009 at 19:04

My noise margin is 13.1 db down and 17.5 db up

Sajdood · 11 Oct 2009 at 19:04

Ryan111 said:
Okay, find your master socket, are the phone lines overhead or underground?

If overhead, trace the cable back to the master socket.

Edit, i dont think you can have more than one master socket.

One of those sockets will be the master and will feed all of the others.

From my socket, its overground but then it goes underground and I don't know where it goes from there

gamesaregood said:
Check the other sockets to make sure they don't look like the one I posted, if they don't and your sure there is not one elsewhere its possible you might have an older style master socket but check the others first.

They're all the same

, i.e. they dont look like your one but are the same as the one behind my pc table

Except they're a bit smaller

gamesaregood · 11 Oct 2009 at 19:05

SkodaMart said:
My noise margin is 13.1 db down and 17.5 db up

It that case it sounds like you've been capped.

Can you copy the other details and post it here?

SkodaMart · 11 Oct 2009 at 19:05

gamesaregood said:
It that case it sounds like you've been capped.

Can you copy the other details and post it here?

I could I if new how!! How do I post the Settings page?

Ryan111 · 11 Oct 2009 at 19:06

From the looks of things you have a master socket and a few extensions that you call master sockets.

The master socket will proborly have allot of wires in it, one of which goes outside, the rest to the extensions.

It goes underground?

Any telephone ports downstairs?