Sky Fibre Optic

tcfreer · 8 Sep 2014 at 20:54

Here is mine currently

Really bad

Oh and the nearest exchange according to BT network thingy is about 1800 meters away ish

lumencreative · 9 Sep 2014 at 12:16

I must say I think Sky broadband is the worst I've ever used.

When I first moved to the town I live, I went with Sky broadband and it was that bad I couldn't browse the Internet while my wife was watching Youtube videos. When we moved, we went with BT Fibre and it was amazing. Moved again and though 'why not give Sky another go', went for their Sky Fibre and it's absolute rubbish. I constantly experience speeds of 0.5Mbps and my speed has never been above 29Mbps (despite my modem reporting downstream of 3999).

It comes to something when my 3G on my iPhone gets a better and more reliable speed than my Sky Fibre Optic.

Have been trying to get Sky to sort my connection out now for months and it's still not happened. I am really starting to lose the will with them.

Huddy · 9 Sep 2014 at 14:55

lumencreative said:
I must say I think Sky broadband is the worst I've ever used.

When I first moved to the town I live, I went with Sky broadband and it was that bad I couldn't browse the Internet while my wife was watching Youtube videos. When we moved, we went with BT Fibre and it was amazing. Moved again and though 'why not give Sky another go', went for their Sky Fibre and it's absolute rubbish. I constantly experience speeds of 0.5Mbps and my speed has never been above 29Mbps (despite my modem reporting downstream of 3999).

It comes to something when my 3G on my iPhone gets a better and more reliable speed than my Sky Fibre Optic.

Have been trying to get Sky to sort my connection out now for months and it's still not happened. I am really starting to lose the will with them.

It's really annoying when instances like this happen with any provider. The thing is Sky can only do so much most of which starts from your telephone socket, BT control pretty much everything else.

It's odd that the modem is sync'ing at 39MB? but your not seeing that speed. My first instinct would be to confirm results over a wired connection if you've not already done so, but I imagine Sky have already got you to try a number of tests to rule out the router.

lumencreative · 9 Sep 2014 at 15:23

Huddy said:
It's really annoying when instances like this happen with any provider. The thing is Sky can only do so much most of which starts from your telephone socket, BT control pretty much everything else.

It's odd that the modem is sync'ing at 39MB? but your not seeing that speed. My first instinct would be to confirm results over a wired connection if you've not already done so, but I imagine Sky have already got you to try a number of tests to rule out the router.

I appreciate that but I guess it's also the way said provider handle any complaints. There are a huge number of reasons it could be down to Sky vs BT though. For one, Sky is DIY install whereas BT send out an engineer. When we had BT Broadband, the BT guy said he has to replace anything between the box and the house that isn't working perfectly as part of the install so from day one we knew the BT broadband would work flawlessly. Unfortunately, even having reported issues to Sky, they don't seem to give a damn.

Results are the same over wired and wireless unfortunately.

tcfreer · 9 Sep 2014 at 20:44

iMacMart said:
Is your house near the green box?

its about 1500 meters as the crow flies

What do you think we can expect

tcfreer · 11 Sep 2014 at 14:09

Bit of a dampener for me

Our install is not scheduled till the 23rd - and no sooner slots then that

MissChief · 11 Sep 2014 at 14:20

Activation dates are limited by Openreach Engineer availability. Of course we'd love to offer earlier activations.

tcfreer · 11 Sep 2014 at 15:34

Yes thats what I got told - wouldn't have minded had the person on the phone said that and not 7-10 days

Uther · 12 Sep 2014 at 16:27

If you move from sky BB (LLU) to sky fibre is it seemless? IE the only downtime while you switch the router over?

MissChief · 12 Sep 2014 at 18:31

Uther said:
If you move from sky BB (LLU) to sky fibre is it seemless? IE the only downtime while you switch the router over?

If you plug in (or you already have) the Black Sky Hub 2.0 then the only downtime is on the day when the engineer goes to the cabinet. When I moved over I connected the black hub as soon as I got it as I was having some line issues, just in case and it was already active on fibre when I got up at 10.

Ryan-3 · 13 Sep 2014 at 11:59

Uther said:
If you move from sky BB (LLU) to sky fibre is it seemless? IE the only downtime while you switch the router over?

The only downtime is the switch over bit at the cabinet. They also send your stuff out well before they're needed to make sure they arrive in good time.

BigChief · 22 Sep 2014 at 15:13

So fibre is finally available for me! woo hoo! Now what's the chance of me being able to get a discounted rate when I try to upgrade from ADSL?

Furthermore is it possible to get a static IP? I see the Sky hub still only has the option of DynDNS and none of the free dynmaic DNS services available.

MissChief · 22 Sep 2014 at 17:53

Static IP only available on Fibre Pro and I believe there aren't any offers on it at the moment.

BigChief · 22 Sep 2014 at 18:07

Thanks for the info MissChief

tcfreer · 22 Sep 2014 at 20:13

well, i dunno what time but sometime tomorrow I'll be able to get back to on-line gaming, streaming hi def movies etc.

In short back to the normally world

timmy85 · 23 Sep 2014 at 21:02

Enjoy it fella, I'e had it a month now and am still loving it.

traveyb · 25 Sep 2014 at 10:55

Just ordered Sky Fibre an extra £10 pm on my bill.
I've had no faults with my Sky ADSL connection just the 1mb upload speed is hampering my CrashPlan backups!

VaderDSL · 26 Sep 2014 at 12:25

So just replaced the SR102 with a Billion 8800NL with firmware version 2.32d.dm2 hardest bit was extracting the username & password from the SR102.

The setup of the 8800NL was easy, it was all ready to go. All I had to do was enter the username/password in the appropriate place and it connected first time.

Awesome entry level VDSL modem/router combo. Probably lacking for a lot of people, no AC wireless or external antennae, only 1 GB ethernet port. But for myself it's a decent replacement for the Sky router. Wireless is a little better but not a massive difference.

MissChief · 26 Sep 2014 at 14:11

VaderDSL said:
So just replaced the SR102 with a Billion 8800NL with firmware version 2.32d.dm2 hardest bit was extracting the username & password from the SR102.

The setup of the 8800NL was easy, it was all ready to go. All I had to do was enter the username/password in the appropriate place and it connected first time.

Awesome entry level VDSL modem/router combo. Probably lacking for a lot of people, no AC wireless or external antennae, only 1 GB ethernet port. But for myself it's a decent replacement for the Sky router. Wireless is a little better but not a massive difference.

Keep your Sky Hub handy as you will need it if you have any problems.

bremen1874 · 26 Sep 2014 at 14:31

VaderDSL said:
So just replaced the SR102 with a Billion 8800NL with firmware version 2.32d.dm2 hardest bit was extracting the username & password from the SR102.

The setup of the 8800NL was easy, it was all ready to go. All I had to do was enter the username/password in the appropriate place and it connected first time.

Awesome entry level VDSL modem/router combo. Probably lacking for a lot of people, no AC wireless or external antennae, only 1 GB ethernet port. But for myself it's a decent replacement for the Sky router. Wireless is a little better but not a massive difference.

So the only advantage is very slightly better wireless? There must be some other advantage to make it worth spending £60+.