Sky Fibre Optic

So after 7 or so weeks or issues I appear to finally have a stable connection (albeit still with high noise margin) and phone line.

When the engineers came out they could see errors on their test equipment but just couldn't pinpoint the actual fault. They assumed that the in house cabling was faulty (it was configured as junction box with the external cable jelly crimped to an internal cable, this ran to another set of jelly crimps on another internal cable that ran under the floorboards to the socket and was about 30 years old) so decided to replace from the incoming junction box to the socket with new cable.

At this point they thought all done, so got me to check everything and the fibre was still slow and looking rubbish but the phone was working at this point. They were about to leave (even though I wasnt really happy it was resolved) when the internet dropped and I lost dial tone again. Further tests and they decided to replace the cable from the telephone pole to the house. They couldnt run it in the same route as the old cable as that was installed through the wall before it was pebble dashed 20 years ago :), so they used the old Virgin media hole to run the cable into the house.

All in all the engineers were here for just over 3 hours and I now have this

Broadband Link Downstream Upstream
Connection Speed 40000 kbps 9999 kbps
Line Attenuation 15.9 dB 0.0 dB
Noise Margin 19.1 dB 22.22 dB

And it hasnt dropped once since Thursday.
 
Hi all,

Im currently on the fibre unlimited package at £20 per month so thought for the extra £5 jump to max it would be worth it so phoned them up for sky to tell me its £30 per month.

Asked the question and apparently the £25 (even though currently £15 for new customers) is also for new customers only and as im already on fibre its £30. Told them to shove it pretty much as I would be paying double what new customers can get it for at the moment! MissChief maybe you can confirm this at all?

Many Thanks
 
You had someone there who hadn't been trained properly. The price for Max is indeed £25. I've just looked on the Sky website.
 
Got this sorted after speaking to the broad and department yesterday and it is in fact £25 per month. The guy could see for the notes I had asked and they said £30 he said they probably thought of the old Pro package.

Anyway all order. Anyone else done this and how long has it taken? I'm already on the fibre package and sky q hub so he said it was just a case of the system upgrading my line profile and can take up to 24 hours but normally quicker. This was about 3pm yesterday but still syncing at 40/10.
 
Hmm... I hope there's not going to be a potential problem next month or so. I took advantage of that Sky Fibre Unlimited Pro offer which stated try it free for three months and if you like it the price will be £25 instead of £30 per month. However, I see on the upcoming costs page the price is £30 from November. Will have to keep my eye on that.
 
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