* Sky Q Thread *

Six6siX · 16 Feb 2017 at 14:29

rdb2012 said:
It's 12 months contract there is no mention of 18 months?
I assume you need the line rental for the broadband. So nothing to do with the Q specifically. I'm with BT and didn't need to change my broadband.

You pay £60 yes

It says 18 months on everything!

So as far as I can see its going to cost me £60 set up + 6x £34 to cover the 18 month term.

It's unclear whether the line rental is required - I originally assumed not since I want to stick to Virgin for my broadband - but on the Sky summary page, line rental at £18.99 is plastered everywhere - even though I've not added any broadband services. If as you say, you don't need that, then great - but it's far from clear

edit: oh, but then I read some other T&Cs on the same page and it says 12 months.

Now I'm thoroughly confused.

jpaul · 16 Feb 2017 at 20:56

The web page specific to the LG oled deal says 12months minimum contract

New 12 month minimum subscription. Offers end 28 March 2017. OLED offer: entitles New Sky TV customers to free subscriptions to the Original Bundle (usually £20 per month (pm)) and Sky Q Multiscreen (usually £12 extra pm) and existing Sky TV customers to Sky Q Multiscreen subscription (usually £12 extra pm) when you buy an LG OLED TV (£2,299-£9,999) and pay £60 standard set-up for Sky Q. Standard pricing applies after 12 months unless you cancel your subscriptions. SUHD offer: entitles New Sky TV customers to free subscriptions to the Original Bundle (usually £20 pm) and Sky Q Multiscreen (usually £12 extra pm) for six months and existing Sky TV customers to Sky Q Multiscreen subscription (usually £12 extra pm) for six months when you buy an LG Super UHD TV and pay £60 standard set-up for Sky Q. Standard pricing applies after 6 months. LG: Installation and set up fees apply. Offer varies by model and exclusions apply. Full terms and conditions can be found

the first picture you included saying 18month is just the generic one (for everyone else) and not specific to Lg

I do not see why you need line rental, it is not part of the LG deal, but if you want on demand you will need to have your own BB (isn't BB needed for enabling Q too)
line rental is not a line item on the bill/qoute so does not seem you are buying it.

Also - do you have to pay > £2,299 to get the deal ??

Puzzled · 16 Feb 2017 at 23:24

Think the line rental is plastered everywhere because they have to announce it to new customers, plus Sky tend to put the terms and conditions covering multiple promotions in the same bit.

Is there a way to rebuild the Sky Q planner? Some of my recordings have started to appear in their own box with no picture rather than being added to the existing series / episodes. Tried powering off and on but didn't do anything.

Six6siX · 17 Feb 2017 at 08:06

jpaul said:
The web page specific to the LG oled deal says 12months minimum contract

the first picture you included saying 18month is just the generic one (for everyone else) and not specific to Lg

I do not see why you need line rental, it is not part of the LG deal, but if you want on demand you will need to have your own BB (isn't BB needed for enabling Q too)
line rental is not a line item on the bill/qoute so does not seem you are buying it.

Also - do you have to pay > £2,299 to get the deal ??

That's reassuring, thanks. It's just concerning that the screenshots I posted are what you get after you put in the LG specific code - so I assumed they were referring this promotion specifically.

No price threshold on eligibility for this deal - the '12 month free' deal is applicable on all LG OLED TVs

MonkeyMan said:
Think the line rental is plastered everywhere because they have to announce it to new customers, plus Sky tend to put the terms and conditions covering multiple promotions in the same bit.

Hopefully that's the case!

Cheers.

PlacidCasual · 18 Feb 2017 at 20:02

I have some Sky Q angst the following is my post in the Sky help community forum

PlacidCasual said:
This post is evidence that my router is connected to the internet. I am writing on my desktop via a power line network to the router.

I have a Sky Q silver in the living room linked via a external power line adapter to the router. In the setting screen it says connected to broadband router TICK connected to on demnad TICK. However if I search for a programme it only finds programmes on the TV guide (via the satellite I assume) and no on demand or dowload options. I chose a film that is on the guide in a few days and chose to down load it but the progress is 0% in an hour.

So my silver box is not connecting to the internet even if it is connecting to the router. This post proves I have the internet via powerline to a PC.

I have a mini box in the next room connected via external powerline adapater it says connected to network TICK connected to Sky Q CROSS. I have tried resetting the main and mini boxes no joy.

I have also used the router admin to turn off wireless and set the ethernet to fast ethernet not gigabit (that wasn't working nice with my powerline). I have used the engineer menu to turn off wireless and powerline in the sky Q and the mini boxes. But left ethernet connected.

I have used the devolo cockpit software to chack and all my powerline kit is working the link between the Sky Q and Mini box rooms is greater than 350 mbits. I am posting this message the internet works the powerline network works. My mini won't connect and my Sky Q won't download.

I have tried using sky wifi but I live in a 100 year old house with foot thick stone walls, hence why I have an extensive powerline network. I very briefly got the mini connected but it was deeply unreliable connection barely staying up for 1 minute at a time which is unsurprising given my known wifi issues.

I could do with some help. If anyone has some advice it would be gratefully recieved.

PlacidCasual · 19 Feb 2017 at 09:07

I solved my heartache after some serious searching of the Sky Community Forums, picky bugger that Sky Q is.

Coolasmoo · 19 Feb 2017 at 09:33

PlacidCasual said:
I solved my heartache after some serious searching of the Sky Community Forums, picky bugger that Sky Q is.

Upgraded to Sky HD ?

Xire · 20 Feb 2017 at 11:26

So I have just discovered its not possible to run SKYQ 4k on 2 TVs in the house hold.

Utterly stupid, I house share and we were looking to get this installed in 2 rooms, but now one person wont be allowed 4k content. Incredibly irritating.

Basher · 20 Feb 2017 at 13:57

Xire said:
So I have just discovered its not possible to run SKYQ 4k on 2 TVs in the house hold.

Utterly stupid, I house share and we were looking to get this installed in 2 rooms, but now one person wont be allowed 4k content. Incredibly irritating.

The mini's don't (yet) support 4k, do they?

jpaul · 20 Feb 2017 at 14:02

from what I posted earlier, I thought hybrid lnb can support two sky Q boxes, so just need the wiring and then justify to sky, two separate accounts at the same address (as would happen in multiple flats in the same building )
... but - are you saying - you had hoped to avoid the full expense of two accounts ?

Xire · 20 Feb 2017 at 14:14

Basher said:
The mini's don't (yet) support 4k, do they?

Yep the Minis dont support 4k.

jpaul said:
from what I posted earlier, I thought hybrid lnb can support two sky Q boxes, so just need the wiring and then justify to sky, two separate accounts at the same address (as would happen in multiple flats in the same building )
... but - are you saying - you had hoped to avoid the full expense of two accounts ?

Didnt think of 2 seperate accounts but yes the added expense does not help.

Puzzled · 20 Feb 2017 at 20:25

Not sure if Sky would give 2 accounts to same address, seems to a common complaint though for larger households.

Do you not have a shared living space for 4k and have 2 minis for bedrooms, not ideal I know.

They should really add user profiles as well for Q as the new planner isn't great for browsing lots of recordings. How Netflix does it would be great.

Xire · 21 Feb 2017 at 09:23

MonkeyMan said:
Not sure if Sky would give 2 accounts to same address, seems to a common complaint though for larger households.

Do you not have a shared living space for 4k and have 2 minis for bedrooms, not ideal I know.

They should really add user profiles as well for Q as the new planner isn't great for browsing lots of recordings. How Netflix does it would be great.

Sadly not,

I house share and our "living space" isnt sufficient for a big TV. Nor does anyone want to contribute for a shared one.

Vertigo · 21 Feb 2017 at 21:11

Xire said:
Sadly not,

I house share and our "living space" isnt sufficient for a big TV. Nor does anyone want to contribute for a shared one.

They obviously will or how would flats/apartments work? If they're pedantic about different named customers with the same exact address, just prefix the address with "Flat 1" and "Flat 2" or something?

mattyg · 21 Feb 2017 at 21:16

How long before the Silver box gets replaced by a Platinum one that will stream to more q mini's

MissChief · 22 Feb 2017 at 01:37

mattyg said:
How long before the Silver box gets replaced by a Platinum one that will stream to more q mini's

They're not Silver boxes anymore, they're marketed as 2TB and 1TB.

Vertigo · 22 Feb 2017 at 14:17

mattyg said:
How long before the Silver box gets replaced by a Platinum one that will stream to more q mini's

Never. The number of people who actually want to stream to more than two mini boxes simultaneously is a miniscule percentage of Sky's customers so it's just not worth the expense and effort.
As usual though, the minority always assume their use case is typical and everyone else must want the same thus Sky should offer it.
(that's not a dig at you btw, just an observation on how everyone seems to expect providers to cater for their particular wants, no matter how 'niche' they may be)

Vertigo · 22 Feb 2017 at 14:19

MissChief said:
They're not Silver boxes anymore, they're marketed as 2TB and 1TB.

As usual, Sky's marketing is an utter farce. It was mere months after the launch when they decided to totally change the naming of the boxes and the way they're sold. If our marketing department came up with a whole strategy for a brand new product launch on that scale and then totally changed their minds six months later, serious questions would be asked as to why they didn't get it right to start with.

Smacks of chucking mud at a wall and seeing what sticks.

Entai · 22 Feb 2017 at 17:58

Vertigo1 said:
Never. The number of people who actually want to stream to more than two mini boxes simultaneously is a miniscule percentage of Sky's customers so it's just not worth the expense and effort.
As usual though, the minority always assume their use case is typical and everyone else must want the same thus Sky should offer it.
(that's not a dig at you btw, just an observation on how everyone seems to expect providers to cater for their particular wants, no matter how 'niche' they may be)

The number of Sky customers that wish to record six shows while watching a seventh is pretty minuscule as well I would suspect, however Sky are going to update the firmware on 2TB boxes soon (ish) to facilitate just that.

One would assume they could just have easily used the spare two tuners in the 2TB box to stream to more minis instead but choose the other of the niche markets to aim their product at.

ChrisD. · 22 Feb 2017 at 18:43

It's just dick swinging so they can advertise it. Same as specs on Android phones, VM headline broadband etc.

*** Sky Q Thread ***

* Sky Q Thread *