*** Sky Q Thread ***

Ok, just wish they sent the email they said they would lol

Hmmmm, says you can't activate until your skyq is installed, but he said I could......
Tried going on the website anyway, but it doesn't work
 
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Anyone else getting wrong entires on the EPG. Gold is saying only fools and horses but showing something else. My dads noticed a few others this morning too
 
tombrr said:
I do
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Does your video settings screen look exactly like this or do you have more options?
49111819356_b49107e96f_c.jpg
 
Anyone else with the 2TB Q box have a REALLY noisy HDD?

It's 30 months old now. Curious as to how accommodating Sky is to replace the box.
 
.Griff. said:
Anyone else with the 2TB Q box have a REALLY noisy HDD?

It's 30 months old now. Curious as to how accommodating Sky is to replace the box.
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I have a 12 month old 2Tb box and not noticed any noise from it, not sure how accommodating Sky are but the box belongs to them so I would hope they should be happy to make sure 'their' kit is working satisfactorily.
 
.Griff. said:
Anyone else with the 2TB Q box have a REALLY noisy HDD?

It's 30 months old now. Curious as to how accommodating Sky is to replace the box.
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It sometimes is, I think the box is on its way out though, I'm often getting a blue screen on there stating there was an issue with either a recording or download (both would be utilising the HDD) and the fan from the internal PSU sometimes stays going for quite a while even with it on eco , I understand due to heat issues the PSU is now external on new boxes, and around once a week a reboot is needed. I don't dare book an engineer as the fault(s) are so intermittent that it would be pointless and I'd have to pay a call out fee.
 
Jamauk said:
I don't dare book an engineer as the fault(s) are so intermittent that it would be pointless and I'd have to pay a call out fee.
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This is my concern.

I'm mindful that the box is loaned (or leased depending how you look at it) to the customer so part of me feels Sky has a duty to keep the box as up-to-date as possible.

Then again I'm a realist and I can see the engineer dismissing the noise as "normal".
 
.Griff. said:
This is my concern.

I'm mindful that the box is loaned (or leased depending how you look at it) to the customer so part of me feels Sky has a duty to keep the box as up-to-date as possible.

Then again I'm a realist and I can see the engineer dismissing the noise as "normal".
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I'm now actually considering cancelling Sky Q, it seems to frequently go to a sudden blue screen for a few minutes. Yesterday I had to reboot several times to get it to actually show anything other than the startup screen to press the home button when the screen goes blank, press that the screen would go blank but the power light would go on, TV turned off to check it wasn't at fault. The other mini boxes had the same issue so it must be the main 2TB box.

As above I don't want to book an engineer as it is impossible to predict when it will happen, the on demand stuff is fine.
 
Jamauk said:
It sometimes is, I think the box is on its way out though, I'm often getting a blue screen on there stating there was an issue with either a recording or download (both would be utilising the HDD) and the fan from the internal PSU sometimes stays going for quite a while even with it on eco , I understand due to heat issues the PSU is now external on new boxes, and around once a week a reboot is needed. I don't dare book an engineer as the fault(s) are so intermittent that it would be pointless and I'd have to pay a call out fee.
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Get them out. Clearly not working as it should they will replace it
 
MissChief said:
The Sky Q equipment belongs to sky so service calls are not chargeable. Only thing is if they swap the box you lose your recordings.
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That's handy, I'll look at contacting them and getting the swap done. Thanks for that, I thought the old Sky service charge would apply. I wonder if I can get them out before Christmas as missing the Queen's speech could be frustrating!

Recordings aren't really an issue, I can live without them!
 
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