* Sky Q Thread *

rodders · 22 Nov 2019 at 20:28

Ok, just wish they sent the email they said they would lol

Hmmmm, says you can't activate until your skyq is installed, but he said I could......
Tried going on the website anyway, but it doesn't work

MartinPrince · 23 Nov 2019 at 09:37

Does anybody here have the 2TB box?

tombrr · 23 Nov 2019 at 10:32

MartinPrince said:
Does anybody here have the 2TB box?

I do

Woden · 23 Nov 2019 at 10:47

Anyone else getting wrong entires on the EPG. Gold is saying only fools and horses but showing something else. My dads noticed a few others this morning too

MissChief · 23 Nov 2019 at 13:00

Woden said:
Anyone else getting wrong entires on the EPG. Gold is saying only fools and horses but showing something else. My dads noticed a few others this morning too

What's the standby mode set to? And when was the box last rebooted? And the software version?

Woden · 23 Nov 2019 at 15:57

MissChief said:
What's the standby mode set to? And when was the box last rebooted? And the software version?

in work now so can’t check but it hasn’t been rebooted in about 6 months when we had a power cut. I’ll reboot it when I get home

MartinPrince · 23 Nov 2019 at 20:02

tombrr said:
I do

Does your video settings screen look exactly like this or do you have more options?

Jamauk · 23 Nov 2019 at 20:08

MartinPrince said:
Does your video settings screen look exactly like this or do you have more options?

I've got 2160p underneath 1080p and Bradley Walsh isn't on there.

MartinPrince · 23 Nov 2019 at 20:25

Jamauk said:
I've got 2160p underneath 1080p and Bradley Walsh isn't on there.

Thanks for confirming that.

.Griff. · 25 Nov 2019 at 13:17

Anyone else with the 2TB Q box have a REALLY noisy HDD?

It's 30 months old now. Curious as to how accommodating Sky is to replace the box.

Maundie · 25 Nov 2019 at 13:44

.Griff. said:
Anyone else with the 2TB Q box have a REALLY noisy HDD?

It's 30 months old now. Curious as to how accommodating Sky is to replace the box.

I have a 12 month old 2Tb box and not noticed any noise from it, not sure how accommodating Sky are but the box belongs to them so I would hope they should be happy to make sure 'their' kit is working satisfactorily.

Jamauk · 25 Nov 2019 at 18:35

.Griff. said:
Anyone else with the 2TB Q box have a REALLY noisy HDD?

It's 30 months old now. Curious as to how accommodating Sky is to replace the box.

It sometimes is, I think the box is on its way out though, I'm often getting a blue screen on there stating there was an issue with either a recording or download (both would be utilising the HDD) and the fan from the internal PSU sometimes stays going for quite a while even with it on eco , I understand due to heat issues the PSU is now external on new boxes, and around once a week a reboot is needed. I don't dare book an engineer as the fault(s) are so intermittent that it would be pointless and I'd have to pay a call out fee.

.Griff. · 25 Nov 2019 at 18:46

Jamauk said:
I don't dare book an engineer as the fault(s) are so intermittent that it would be pointless and I'd have to pay a call out fee.

This is my concern.

I'm mindful that the box is loaned (or leased depending how you look at it) to the customer so part of me feels Sky has a duty to keep the box as up-to-date as possible.

Then again I'm a realist and I can see the engineer dismissing the noise as "normal".

Terminatort4 · 26 Nov 2019 at 14:21

Does anyone have any idea when sky are going to introduce HDR to there service. either HRD+10 or dolby vision. I think with my tv the HDR does make quite a bit of difference.

Jamauk · 30 Nov 2019 at 23:33

.Griff. said:
This is my concern.

I'm mindful that the box is loaned (or leased depending how you look at it) to the customer so part of me feels Sky has a duty to keep the box as up-to-date as possible.

Then again I'm a realist and I can see the engineer dismissing the noise as "normal".

I'm now actually considering cancelling Sky Q, it seems to frequently go to a sudden blue screen for a few minutes. Yesterday I had to reboot several times to get it to actually show anything other than the startup screen to press the home button when the screen goes blank, press that the screen would go blank but the power light would go on, TV turned off to check it wasn't at fault. The other mini boxes had the same issue so it must be the main 2TB box.

As above I don't want to book an engineer as it is impossible to predict when it will happen, the on demand stuff is fine.

steve5424 · 30 Nov 2019 at 23:35

I'd just book an engineer. They would likely run diagnostics on the box and it will likely have an error log that will highlight any issues.

ants83 · 1 Dec 2019 at 11:16

Jamauk said:
It sometimes is, I think the box is on its way out though, I'm often getting a blue screen on there stating there was an issue with either a recording or download (both would be utilising the HDD) and the fan from the internal PSU sometimes stays going for quite a while even with it on eco , I understand due to heat issues the PSU is now external on new boxes, and around once a week a reboot is needed. I don't dare book an engineer as the fault(s) are so intermittent that it would be pointless and I'd have to pay a call out fee.

Get them out. Clearly not working as it should they will replace it

MissChief · 1 Dec 2019 at 12:54

The Sky Q equipment belongs to sky so service calls are not chargeable. Only thing is if they swap the box you lose your recordings.

Jamauk · 1 Dec 2019 at 13:37

MissChief said:
The Sky Q equipment belongs to sky so service calls are not chargeable. Only thing is if they swap the box you lose your recordings.

That's handy, I'll look at contacting them and getting the swap done. Thanks for that, I thought the old Sky service charge would apply. I wonder if I can get them out before Christmas as missing the Queen's speech could be frustrating!

Recordings aren't really an issue, I can live without them!

rodders · 2 Dec 2019 at 20:20

Install day is tomorrow, not taken too long to arrive.

*** Sky Q Thread ***

* Sky Q Thread *