*** Sky Q Thread ***

picnic said:
I was having intermittent crashes with my old 2TB box and moaned to Sky's technical department. They couriered a new box for next day delivery and the driver took the old one away at the same time. New box does HDR, I tried it with Prime (I don't have multi-room or HDR with Sky) Prime picture quality was good except it seemed it was dropping frames, or something, as there was a bit judder
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After a quick call I have a new one on the way, the automated email says the courier will expect the cables. Mine are all zip tied into my AV cabinet so it's not straightforward to remove them. Did your courier just want the box alone or did he insist on the cables as well?
 
ChrisD. said:
Has anyone managed to get their Q box upgraded to one that's capable of HDR FOC?
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Nope, spoke to them on the phone and asked for an HDR capable one to swap out with my non HDR capable box. These boxes are 'loaned' to us and they wanted stupid money. I also asked for a mini box as I was paying for multiview but they wanted money for that as well. But for a year out of sky with virgin I have been with sky since BskyB days but that means nothing, sick of their VIP adverts on tv as well. Luckily my 18 months is up in March and I've decided I'm getting rid of Sky. Gonna manage with Netflix and Amazon Prime and Freeview and Google. My bill was going up to £100.50p. Sick of all the 'extra' charges for HD, Sports HD and UHD.
 
rolypolyman said:
Nope, spoke to them on the phone and asked for an HDR capable one to swap out with my non HDR capable box. These boxes are 'loaned' to us and they wanted stupid money. I also asked for a mini box as I was paying for multiview but they wanted money for that as well. But for a year out of sky with virgin I have been with sky since BskyB days but that means nothing, sick of their VIP adverts on tv as well. Luckily my 18 months is up in March and I've decided I'm getting rid of Sky. Gonna manage with Netflix and Amazon Prime and Freeview and Google. My bill was going up to £100.50p. Sick of all the 'extra' charges for HD, Sports HD and UHD.
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Yep same here , 19 years I’ve been with them and my Bills gone up to £130 and that doesn’t even include box sets . All they could offer me was £115 to contract back in for 18 months . Gonna manage with ten same as you , can always get a sports pass on Now TV if need be ,
 
ChrisD. said:
After a quick call I have a new one on the way, the automated email says the courier will expect the cables. Mine are all zip tied into my AV cabinet so it's not straightforward to remove them. Did your courier just want the box alone or did he insist on the cables as well?
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I didn't swap all my cables and just left the new ones in the box.
 
ChrisD. said:
Has anyone managed to get their Q box upgraded to one that's capable of HDR FOC?
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Report your box as being faulty on the Sky website and they'll courier a new one to you within a day or two to swap over for free. There's a high chance you'll get an HDR capable box without having to pay the ridiculous 'upgrade' fee. In my experience they don't bother checking the box you return for any particular fault...
This is the link to use - click on the 'replace your Sky Q box' button: https://www.sky.com/help/home/sky-t...-q/fixing-q-equipment/sky-q-box-wont-turn-on/
 
ants83 said:
Have the sky q 2tb boxes changed a lot in terms of hardware over the last three years?
Had mine a while and noticing a few issues with it.
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The picture quality on the V3 box is a tad sharper than the older ones but the newer boxes have more than a few issues for a lot of people if you look at the Sky Community forums, me included. Sound dropouts, network interference, HDMI handshake issues, etc, etc, the list is long. If your box functions reasonably well then I'd stick with it for now. Sky are investigating the drop-out issue with a number of Sky Q customers assisting but it's been going on for a while and no fix has been forthcoming. There will hopefully be a new Q box available at some point which might solve a lot of the problems but I'm not holding my breath. I'm just insisting on reduced subscription costs until they sort it out, otherwise I'll be ditching it.
 
DiscoFizz said:
The picture quality on the V3 box is a tad sharper than the older ones but the newer boxes have more than a few issues for a lot of people if you look at the Sky Community forums, me included. Sound dropouts, network interference, HDMI handshake issues, etc, etc, the list is long. If your box functions reasonably well then I'd stick with it for now. Sky are investigating the drop-out issue with a number of Sky Q customers assisting but it's been going on for a while and no fix has been forthcoming. There will hopefully be a new Q box available at some point which might solve a lot of the problems but I'm not holding my breath. I'm just insisting on reduced subscription costs until they sort it out, otherwise I'll be ditching it.
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Cool cheers
 
gailjon said:
If it is a digital HD/UHD signal how can it be sharper?
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Can't say I noticed any difference myself but the new UHD boxes I guess have a more powerful processing platform to facilitate UHD etc so may use a slightly different algorithm for decoding the compressed video feed.

I seem to be experiencing a HDMI handshake issue as often I turn on the box and get no picture so I have to cycle the Sky Q box through Standby. My setup is Sky Q - Denon Amp - LG OLED TV all controlled via a Harmony remote.
 
picnic said:
I seem to be experiencing a HDMI handshake issue as often I turn on the box and get no picture so I have to cycle the Sky Q box through Standby. My setup is Sky Q - Denon Amp - LG OLED TV all controlled via a Harmony remote.
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Same setup as me and I have no issues, I've not long installed the latest box. Have you disabled CEC control?
 
picnic said:
I seem to be experiencing a HDMI handshake issue as often I turn on the box and get no picture so I have to cycle the Sky Q box through Standby. My setup is Sky Q - Denon Amp - LG OLED TV all controlled via a Harmony remote.
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I had that happen yesterday. I have a LG CX and when I turned it on in the morning I just had vertical bars of colour. Had to turn the sky box off and on again before it would work properly
 
picnic said:
Can't say I noticed any difference myself but the new UHD boxes I guess have a more powerful processing platform to facilitate UHD etc so may use a slightly different algorithm for decoding the compressed video feed.
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yes - noise reduction algorithms working on comparatively low bit rate feeds ... I wonder if uhd material downloads, like that of netflix, are now compressed more.

for HD/1080i, SD material if the new box improves those that might be worth having ... have they said what kind of increased (arm core) processing it has.
 
I've just paid the £50 for the updated HDR Q box, couldn't be bothered getting into a bun fight over it and I'm unsurprisingly watching more TV at the moment.

I've warned the other half she's about to lose all her recordings, but thought I'd check first, any simple way to "copy" recordings over or is it not possible?
 
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