*** Sky Q Thread ***
- Thread starter Cosimo
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Soldato
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I thought the hard drive in the silver box was only 1 TB, won't that fill up very quick with 4k?
Switched on the mini box last night to find no channels (blank screen) showing but everthing else working on it. The connections on it to the silver box and wifi showing ok. A restart didn't bring back the channels but a restart of the silver box did.
Just installed, but was given a 5 minute lecture by the Sky "Engineer" on changing settings - having simply changed my wifi password when I first received my router/hub. He said it was rental equipment and I shouldn't be changing anything? 
Made me feel a bit uncomfortable actually.
Made me feel a bit uncomfortable actually.
Change it if you want mate, but changing it makes the engineers install job a ball ache. Stories of customers turning off WPS which is the preferred method of connecting the boxes, amending settings, turning on MAC filtering etc causing installs to go on for hours etc. Most of the engineers won't know about some of the advanced options and have been told 'Wi-Fi, connect using WPS'.
Soldato
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Changing the wifi password is not an advanced option..
Anything is advanced if you don't know how.
Ok, my install is on Tuesday, just TV as my phone and broadband is with VM.
Just to summarise, as I understand it the installer will be ok connecting the Silver box to my cabled network rather than Wifi if I ask him to but, with the mini, I'm best off leaving him to connect this to the Silver via Wifi then reconfigure it to Ethernet after he's gone. Is that a fair assumption?
From what I can gather the installers will refuse point blank to connect the mini via Ethernet. Also, will the Silver still create its own Wifi network for the mini to connect via or will it use my own Wifi?
Just to summarise, as I understand it the installer will be ok connecting the Silver box to my cabled network rather than Wifi if I ask him to but, with the mini, I'm best off leaving him to connect this to the Silver via Wifi then reconfigure it to Ethernet after he's gone. Is that a fair assumption?
From what I can gather the installers will refuse point blank to connect the mini via Ethernet. Also, will the Silver still create its own Wifi network for the mini to connect via or will it use my own Wifi?
The installer should be OK wiring the Silver box via Ethernet but it's not guaranteed!
My installer was resistant at first but then did it but a mate of mine's installer point-blank refused to do it any other way than via WiFi!
Mini box-wise I didn't have the ethernet option so it got sorted by WiFi anyway but the engineer did say that the ethernet port was disabled (and there is a blanking plate over it) - I asked him if I could use my own powerline adapters if the WiFi started playing up and he said they had been told it simply won't work! (the alleged "built-in" powerline functionality is built in to the box's plug!)
He also said the the WiFi was direct box to box but both still show up on the list of connected devices on my router so I'm not so sure!
My installer was resistant at first but then did it but a mate of mine's installer point-blank refused to do it any other way than via WiFi!
Mini box-wise I didn't have the ethernet option so it got sorted by WiFi anyway but the engineer did say that the ethernet port was disabled (and there is a blanking plate over it) - I asked him if I could use my own powerline adapters if the WiFi started playing up and he said they had been told it simply won't work! (the alleged "built-in" powerline functionality is built in to the box's plug!)
He also said the the WiFi was direct box to box but both still show up on the list of connected devices on my router so I'm not so sure!
I find it bizarre in this day and age that something so simple has been turned into something to believed that it is complicated. It makes me really intrigued to learning their teaching as a Sky employee.
Interesting. So even if it's not Sky broadband, they'll generally prefer to connect the Silver box to the Internet via your existing Wifi rather than cabled?
As for the mini box's Ethernet port being disabled or blanked off, this doesn't make sense as there's an official Sky support page which details how to connect everything via Ethernet: https://www.sky.com/help/articles/c...7b051d394-broadband-router-to-all-sky-q-boxes
I'll make a point of talking to the installer about this when he comes.
As for the mini box's Ethernet port being disabled or blanked off, this doesn't make sense as there's an official Sky support page which details how to connect everything via Ethernet: https://www.sky.com/help/articles/c...7b051d394-broadband-router-to-all-sky-q-boxes
I'll make a point of talking to the installer about this when he comes.
Soldato
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let's assume the engineers at least know how to read, yes?
As I've said before, I fully understand why they've been trained and told to use Wifi. They're not network engineers and it's far easier to train them on how to set up the boxes using their own, separate Wifi network as connecting to existing infrastructure can be fraught with all manner of unforeseen issues.
Although most of us here are fairly tech-savvy and think we're actually helping to make the installer's life easier, I wouldn't be surprised if they actually dread customers like us and prefer the more technically "naive" (poor word but you know what I mean) customers who just let them get on with the standard Wifi setup.
Although most of us here are fairly tech-savvy and think we're actually helping to make the installer's life easier, I wouldn't be surprised if they actually dread customers like us and prefer the more technically "naive" (poor word but you know what I mean) customers who just let them get on with the standard Wifi setup.
Very simply, let the installer set it up via wifi.
See him off, got into the settings/network/advanced and connect via Ethernet.
Once it connects the same connect page appears again, just press the exit/back button and everything will be good to go.
@MissChief
Are you on the default firmware?
See him off, got into the settings/network/advanced and connect via Ethernet.
Once it connects the same connect page appears again, just press the exit/back button and everything will be good to go.
@MissChief
Are you on the default firmware?