*** Sky TV Cancellation & Negotiation Thread ***

[Biffa]

I doubt "Dave" on chat will give me much.

Just want Sky basic package, HD, and discovery/national geo, with skyq 2gb and one mini box.
No kids, movies or sports.

 

[Biffa]

Dave says:

the Entertainment package for £20 (this was £27 saving you £7 a month with a 18 month minimum term)

Boxsets for £4 a month (this was £5 saving you £1 a month with a 18 month minimum term)

HD channels for £4 a month (this was £5 saving you £1 a month with a 18 month minimum term)

multiscreen for £13

This would bring your new monthly cost to £41 for a new 18 month minimum term. This offer does come with a £10.00 admin fee, it doesn't need paying up front and would be added to the next available bill.

What do you reckon @superdumper

Go for the full cancel and get handed to retention?

 

[dl8860]

My offer was improved by going to cancellations, as far as I could tell it wasn't like a 'point of no return' thing to go through to them so definitely worth a go. Do you have bb with sky too?

 

[Colin_M]

Is that as a renewal or new customer?

*Edit*
Eff it, I'm cancelling. £55 for just the SkyQ basics is having a laugh. Lets see what they offer on chat.

Due to the Mastercard, I'd say it's new customer.

Full price it's £120.99 for all that (and he's probably forgotten to add HD as well?), so at £84 it's not a bad deal in my books.

New customer and yes sorry it includes HD & UHD

 

[superdumper]

Dave says:



What do you reckon @superdumper

Go for the full cancel and get handed to retention?

Retentions would probably offer you Entertainment for £20, HD and Box Sets for £1 each, and MS for £13, so £35 is the best you can probably get from them. The £10 admin fee would also be there.

Depending on your tenure, the Q 2TB and the minibox would be between £30-90 to get installed.

Was the offer you quoted from Value? If so, then yes, speak to Retentions.

 

[Biffa]

I already have Q 2TB and a minibox.

I ended up dropping the box sets, we never use them. And got. Entertainment for £17, HD for £4 and Sky Q experience for £13 so £34 altogether.

 

[superdumper]

Nice, similar to what I was expecting.

 

[Vertigo]

If anyone's interested for the sake of comparison, I ended up getting Experience (2 minis), Entertainment, Box Sets, Sports, Movies & HD, so basically everything bar Netflix & Kids, for £66 for 18 months.

No doubt I could have got it even cheaper if I'd carried on playing the game but I was happy enough with a circa 30% discount and feel that's a reasonable price for what I'm receiving.

 

[DBT85]

what hoops do I have to jump through to talk to them on chat rather than on the phone?

Our TV was on a 60% discount thanks to this thread, that lapsed and then it went to 30%. March the total bill was £72 (box sets, multiview, line rental, fibre internet, anytime), in April its £79, in May its £84, in June its 93 and in July it'll be 100. No way is it going that damned high.

EDIT: Thought I'd put my progress, if any, in here too.

Doing it on the facebook chat.

Currently have Box Sets, Q multiroom, line rental, fibre internet and anytime calls. Right now that's £73 a month but rising gradually to £100 a month by July as various deals end and the price rises come in.

First offer £80

Entertainment with £7 off: £20.00
Kids with £1 off :£4.00
Hd with £1 off :£4.00
Box Sets with £1 off :£4.00
Multiscreen: £13.00
Fibre with £5.99 off: £16.01
Line Rental: £18.99
New total £80.00 for 18 months, £20 one off fee.

Offer 2 £71
Entertainment with £7 off: £20.00
Kids with £4 off: £1.00
Hd with £4 off: £1.00
Box Sets with £4 off: £1.00
Multiscreen: £13.00
Fibre with £5.99 off: £16.01
Line Rental: £18.99
New total only £71.00, £10 fee

Offer 3 £68.50
Entertainment with £7 off: £20.00
Kids with £4 off: £1.00
Hd with £4 off: £1.00
Box Sets with £4 off: £1.00
Multiscreen: £13.00
Fibre with £5.99 off: £16.01
Line Rental: £16.49
New total only £68.50, £10 fee

 

[Scort]

Left Sky last week - only had BB and phone with them anyway. We were paying £43 a month (I probably should have checked that cost sooner!), got a 'free' upgrade to ~twice the speed - only to get a letter a few weeks later; saying they're putting up the prices, taking us to around £47 a month.

With Vodafone now, £25 a month and exactly the same speeds - I only ever need to call when there's a fault, as I always stick the rubbish modems in a 'modem only' mode and use my own wifi kit; so hardly get any problems.

 

[ants83]

I'm on sky q 2tb went to cancellation logged into account and entertainment was £15 hd £1 so I took this for 12 months and got there silly admin fee of £10 waived too.

 

[Jamesyboyjim]

Currently during my notice period with Sky, to stay they've offered me my package for 65 a month (that's sky Q box sets, sports and movies in HD and an extra mini box) They offered an upgrade to a 2tb Q box for a one off 75 quid also.

I'd love to stay with Sky, I really like Sky Q but Vermin have offered two v6 boxes, all channels, 350mb broadband and the top landline package for 99 a month (we were paying 50 for 200mb broadband and basic landline) I get that Virgin TV isn't as good as a Sky, but I'm willing to put up with that for the money saved a month and I'll have the addition of BT sport for the UFC, extra PL games and CL.

 

[MissChief]

Currently during my notice period with Sky, to stay they've offered me my package for 65 a month (that's sky Q box sets, sports and movies in HD and an extra mini box) They offered an upgrade to a 2tb Q box for a one off 75 quid also.

I'd love to stay with Sky, I really like Sky Q but Vermin have offered two v6 boxes, all channels, 350mb broadband and the top landline package for 99 a month (we were paying 50 for 200mb broadband and basic landline) I get that Virgin TV isn't as good as a Sky, but I'm willing to put up with that for the money saved a month and I'll have the addition of BT sport for the UFC, extra PL games and CL.

Don’t forget no Sky Atlantic with Virgin.

 

[Jamesyboyjim]

Don’t forget no Sky Atlantic with Virgin.

This is true.

 

[ElliotHand]

I’m with Virgin, was previously Sky for 14 years. Virgin Is utter crap but can’t seem to get a decent deal from sky

Why do you think Virgin is crap? I switched and was very impressed by their internet, ability to record additional channels simultaneously and also the tivo's scheduling which filled in for missing episodes of seasons / recommendations etc. Agree the UI is dated but it's more responsive than the sky UI (maybe due to speed of internet) and so I don't agree the service is utter crap.

I've since let all go as renovating my house and so debating if I go back to virgin or give sky q a go etc. I think the biggest issue is that they're both very expensive and the fragmentation of the market place means you don't get all content which is poor for the consumer.

 

[The_Abyss]

Managed to get the following deal from Sky today. No idea how good it is, but the monthly cost has dropped from around £88 to £52.

Sky Fibre Max
£25.00
Discounted by £5.00 for Ongoing
-£5.00
Discounted by £18.99 for 18 months
-£18.99

New price £1.01

Sky TV
£27.00
Discounted by £5.00 for 18 months
-£5.00
Discounted by £7.00 for 18 months
-£7.00

New price £15.00

Kept HD and F1 - whole package is the same except dropping boxsets (they offered for an additional £3 a month).

 

[Hedge]

I just went through cancellations and best he could offer me was Entertainment, box sets, movies and multiroom for £49 or £36 without multiroom.

I told him to go ahead and cancel, maybe I'll regret that decision lol.

 

[Double07]

£13 for multiroom is a bit of a killer, clearly this is the fee for everyone.

 

[Dirk Diggler]

I've received notice of a price increase from Sky, does this give me a right to cancel?

 

[Jimbeam3678]

Nope.