My order hasn't arrived, what do I do?
Delivery for orders to the UK mainland is usually achieved in 3-5 working days. However, we do have to allow Royal Mail 10 working days to deliver. Therfore please allow 10 working days (20 working days for Europe) after despatch before contacting us - whilst we appreciate that this is not always ideal, this is the how long Royal Mail require before they will begin tracing a product.
It is rare but if your order has not arrived 10 working days after you ordered it (20 working days for Europe), please contact our Customer Service Team and we will raise an investigation with Royal Mail. Simply Games will keep you updated on the order at all times. Your custom and your orders matter to us!