Slacker DHL Delivery

Le_Petit_Lapin · 19 Jan 2009 at 15:38

DHL man was here earlier with my order. I got all excited!

Or so I thought. He's delivered box 4 of 5 total. "where's the rest?" I enquire. "no idea mate" was the answer. What was in box 4 of 5? Bloody heatsink. Great.

I just wanted to fiddle with my new bits.

freak2002 · 19 Jan 2009 at 15:42

Cuchulain said:
This is the trouble with most couriers, in outlying regions (like where I live and probably where you live) they outsource to 3rd rate delivery companies in that area.

Or their usual van was in for repair/service. Used to be friendly with the Courier at my last job and he would turn up in an unmarked van every so often.

philjohn · 19 Jan 2009 at 15:47

Well, the contractor here for Citylink is ace - our last delivery looked like it wasn't coming as no courier had turned up by 6, 8p.m. knock on the door "sorry, the van conked out so I had to go home and get the car to finish my deliveries".

We wrote to CityLink praising his dedication and when having a package delivered the next time he thanked me as his boss had paid him double for that entire shift.

BlackDragon · 19 Jan 2009 at 16:01

I had a similar thing happen to me. He knocked on the door, and I quickly went to the door from my room (which is like 5sec walk away), and he was already walking away :-/ Wasn't expecting that from DHL!

Le_Petit_Lapin · 19 Jan 2009 at 17:34

Bah, doesn't look like I'm getting the rest of my delivery today after all. They don't seem to want to bother ringing me back either, just wanted to know "today or tomorrow".

DHL are rubbish, BRING BACK CITYLINK!

Lumeycom · 19 Jan 2009 at 18:02

Last DHL (subcontractor) delivery guy I had smelt like a distillery in full swing :/

York · 19 Jan 2009 at 18:37

Had a DHL delivery a couple of weeks ago that when I checked the tracking info said I had signed for it. I'm still waiting for the parcel, and it appears DHL have "lost" it

Lopéz · 19 Jan 2009 at 18:40

Le_Petit_Lapin said:
Or so I thought. He's delivered box 4 of 5 total. "where's the rest?" I enquire. "no idea mate" was the answer. What was in box 4 of 5? Bloody heatsink. Great.

Drivers generally will be the last people to know if they have a shortload.

All couriers sub-contract, it's normal.

Lopéz · 19 Jan 2009 at 18:40

York said:
Had a DHL delivery a couple of weeks ago that when I checked the tracking info said I had signed for it. I'm still waiting for the parcel, and it appears DHL have "lost" it

You need to take this up with the retailer.

Le_Petit_Lapin · 19 Jan 2009 at 18:43

Lopéz said:
Drivers generally will be the last people to know if they have a shortload.

All couriers sub-contract, it's normal.

Bit of a pain in the arse when I've only got the damn heat sink though.

It'd be all right if I got the case and motherboard or something, could at least make a start on screwing it together, bloody thing needs to be up and running for 9am Wednesday morning.

York · 19 Jan 2009 at 18:45

Lopéz said:
You need to take this up with the retailer.

I did - two weeks ago

. They're just waiting for confirmation that it's "lost" to send my package out again.

Not as bad as DHL Cinema Services though. It all went down hill as soon as DHL axed their dedicated cinema delivery teams

- they'd regularly deliver 35mm film prints and then take them away again the same day (before we'd had a chance to move them!). Or the most amusing one was having a film addressed for Aberwrystwith end up in York.

QlimaxUK · 19 Jan 2009 at 19:09

i miss city link!!!!! could they not at least give us the option between the 2????
i have not yet brought anything from oc since the switch (only because theres nothing i want yet)

but when/if i buy something i would have to make sure im in the house that day because the nearest depo is based in birmingham (long way for me), the city link one is a 50 minute bus ride but at least its only 1 bus and its quicker to get to then DHL

Jeff Lynne · 19 Jan 2009 at 19:15

iamTakeo said:
DHL Tracking page;

Status Date Time Signatory Branch
Delivered 19/01/09 13:50 BURROWS GLASGOW HOME DELIVERY
HSD Out for Delivery awaiting IOD 19/01/09 GLASGOW HOME DELIVERY
Released to other delivery agent 19/01/09 08:05 GLASGOW SERVICE CENTRE

signatory? I didnt sign.

Haven't read the thread but that looks like the Home Delivery Networks. Yee-Har, bunch of cowboys.

Energize · 19 Jan 2009 at 19:21

Cuchulain said:
Personally I only ever order from companies that offer Parcelforce or Interlink as they're the only couriers that are wholly responsible for the delivery from the seller to the customer in my area.

Shame interlink hire people who can't read.

Memphis · 19 Jan 2009 at 19:28

DHL in Scotland? Forget it.

Le_Petit_Lapin · 19 Jan 2009 at 20:51

Still haven't bothered to get back to me, asked them a question 4 hours ago.

So much for "We'll get back to you shortly".

iamTakeo · 19 Jan 2009 at 21:38

AcidHell2 said:
or he might work shifts.

Actually I was hiding in my bed from the pile of books on my desk for the exam on Tuesday.

Le_Petit_Lapin · 20 Jan 2009 at 14:06

Delivery arrived, unfortunately boxing damaged, and a couple of bits missing. One of the packets of ram was flapping open hanging out of the box.

Do I take it up with OcUK or DHL?

Ironic Namesake · 20 Jan 2009 at 14:09

OcUK.

York · 20 Jan 2009 at 14:10

Le_Petit_Lapin said:
Delivery arrived, unfortunately boxing damaged, and a couple of bits missing. One of the packets of ram was flapping open hanging out of the box.

Do I take it up with OcUK or DHL?

You need to take it up with OcUK - your contract is with them and not DHL