ps dont know why the font changed.
Smart Fortwo DCT Mechanical Problem
- Thread starter nlel1975
- Start date
Hi Bill,
Thanks for the email, we are indeed aware of Neil and his Smart car. He's been emailing us for months asking us about screws, procedures, service plans, etc. He was a bit of a Karen, constantly asking to speak to managers over and over, despite us telling him very clearly what the process would be. We lost a valued manager due to Neil's constant nagging and emails. We tried sending him to our occupational health therapist but sadly Kareem just sat in the office screaming "please no more Neil, PLEASE" repeatedly whilst rocking back and forth. Kareem saw a Smart car on the way home and drove in to it very deliberately and repeatedly, so we had to dismiss him and are now dealing with the whiplash claims. Kareem has updated his profile on Linkedin to indicate that he no longer works for us.
Apologies that this got so out of hand, we did everything in our power to appease this man but sadly he didn't give up and even ended up stalking our current and former staff members on Linkedin to see who else he could pester.
We've ordered the undertrays and fixings, they'll be with us shortly. We've marked the price of the screws up to £8 per screw to help us cover our threapist costs and legal fees for Kareem.
We've turned this in to a toolbox talk for the team and will roll it out amongst all franchisees as this has been an extremely valuable lesson in patience, tolerance and restraint for all of us here at Undertrays'R'Us.
Kind regards,
Mr Smart
Thanks for the email, we are indeed aware of Neil and his Smart car. He's been emailing us for months asking us about screws, procedures, service plans, etc. He was a bit of a Karen, constantly asking to speak to managers over and over, despite us telling him very clearly what the process would be. We lost a valued manager due to Neil's constant nagging and emails. We tried sending him to our occupational health therapist but sadly Kareem just sat in the office screaming "please no more Neil, PLEASE" repeatedly whilst rocking back and forth. Kareem saw a Smart car on the way home and drove in to it very deliberately and repeatedly, so we had to dismiss him and are now dealing with the whiplash claims. Kareem has updated his profile on Linkedin to indicate that he no longer works for us.
Apologies that this got so out of hand, we did everything in our power to appease this man but sadly he didn't give up and even ended up stalking our current and former staff members on Linkedin to see who else he could pester.
We've ordered the undertrays and fixings, they'll be with us shortly. We've marked the price of the screws up to £8 per screw to help us cover our threapist costs and legal fees for Kareem.
We've turned this in to a toolbox talk for the team and will roll it out amongst all franchisees as this has been an extremely valuable lesson in patience, tolerance and restraint for all of us here at Undertrays'R'Us.
Kind regards,
Mr Smart
Stuck my iPhone under the car and reversed the camera and took these photos...
imgur.com
imgur.com
So the missing rear under tray is a pretty serious bit of kit, I'll find out soon enough whether they've got both the under trays but I'm just happy its being serviced.
imgur.com
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So the missing rear under tray is a pretty serious bit of kit, I'll find out soon enough whether they've got both the under trays but I'm just happy its being serviced.
Don
Serious bit of kit?
Nope it's a big sheet of plastic with a few screw holes, and would make no real difference whether it's there or not
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But the stuff under the car will get exposed to the elements that can’t be good.
Soldato
I hope they finally sort it when the car goes in.
At the same time, I will be slightly disappointed when the saga is over because I've enjoyed all the twists and turns of this tale.
At the same time, I will be slightly disappointed when the saga is over because I've enjoyed all the twists and turns of this tale.
You should ask for the tyres protectors and brake pad covers too.
Well its all over folks, cars been serviced and the under trays have been fitted. They didn't use Wurth bolts but I'm not bothered about that just glad its finally over.
By the way the parts I photographed above aren't covered by an undertray anyway, which surprised me.
By the way the parts I photographed above aren't covered by an undertray anyway, which surprised me.
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So take it back and tell them to remove the undertrays and give you a refund!
Soldato
Most anticipated undertrays in history!Lol!
Here's a photo of my new under trays...
Soldato
The subframe/axle there is a big piece of steel tube. It's weird when you first see it but I tuned it out eventually and forgot it was there.
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Here's a photo of another Smart which shows there's no covers over those parts under the car...
I expected there to be but there isn't and its normal.
Soldato
That's modified though so I wouldn't take it as a reference.Here's a photo of another Smart which shows there's no covers over those parts under the car...
I expected there to be but there isn't and its normal.