Smart Fortwo DCT Mechanical Problem

I really hope they misunderstood him and the thing comes back looking like something from Mad Max.

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nlel1975 said:
I don't have contact details for them. I'd assume they are ordered from the factory where they are made.
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probably korea or japan waiting for the special merc/smart stamp to arrive...(just joking)

remembered years ago needing a part for a ...drum roll.....austin princess, dealer said on backorder, got them to ring the factory and they sent me to a unit in birmingham to pick up the parts because (in there words) the company delivery driver was sick:) honestly couldnt make it up.
 
Why do you think they'd be fobbing you off? It's a nice straightforward money maker for the dealer there's no reason they'd be trying to avoid doing it... Other than being questioned all the time.
 
Diddums said:
In all honesty if I was the dealer I'd have flung that car in a river by now and posted you some Wurth bolts.
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On a similar note when we were at uni one of the lads always wanted a smart car and we always threatened that if he got one we'd pick it up stick it in the back of a van and dump it somewhere
 
tom_e said:
On a similar note when we were at uni one of the lads always wanted a smart car and we always threatened that if he got one we'd pick it up stick it in the back of a van and dump it somewhere
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I used to have a Smart and no word of a lie, this happened when I bought my next (used) car and paid for it to be delivered to me:

Dealer says ETA 7pm. Sitting at my desk. 7.15pm, a Luton van pulls up across the street outside my window. For more than a second I thought "They haven't delivered it  inside a van have they?!"

Of course they bloody hadn't, my brain was just used to cars being toy sized :D
 
Kenai said:
Well, it was at £75 a screw :cry:
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I had every right to question why they had those £7.50 screws on order, they’re not even on the unofficial parts list and they still haven’t explained why. I don’t think they were trying it on, those particular screws do cost £7.50.

The official under tray screws M6x20 are £1.73 each a lot cheaper but still 10x the price of Wurth ones.
 
Got fed up waiting for the parts so decided to ask them for it to be serviced under the new service plan via an email I sent to both the service advisor and after sales manager dealing with my case. This is because it’s now three months overdue a service.

Got no reply so sent another email saying that I would pay for the services individually if they refunded me the service plan cost, also apologized if I offended the parts manager when discussing part numbers and prices via email.

Again no reply, checked LinkedIn and found out the after sales manager no longer works for the company after 17 years and the service advisor went to school between 2012 to 2017 so can’t be older than 22. Therefore not very experienced.

Got a nice complaint email drafted to send on Wednesday next week to the general manager and I expect he’ll tell me one or both of them no longer work for the company. I’ll probably get it booked in for a service but getting it repaired properly looks like a slim chance.

The parts manager still works for the company but he only orders what the service department tells him too so it’s not his fault or responsibility.
 
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