Soldato
Been there, done that!Maybe all this is the universes way of telling you to upgrade?
I'd move up to one of these:
Smart Fortwo DCT Mechanical Problem
- Thread starter nlel1975
- Start date
Man of Honour
All you need to say is can I book it in for a service no?
I drafted the email before I found out the after sales manager had left the company on LinkedIn. May still send it to show my disappointment at the customer service I’ve received. After all how was I to know he’d left the company hence no reply.
Man of Honour
This is generally why you don't email individuals just to book a service because as you've found they leave/go on holiday/go off sick.
Soldato
A phone call may have made this apparent to you, if you'd called to try and book your service.
On another note - i'm confused as to why your reaction to no email response is to request cancelling your service plan and paying individually... what does that achieve? (Other than adding another complication into your relationship with the dealer)
Grow a pair and pick up the phone. You'll spend all day stalking their current and ex-employees to fail to achieve something that can be solved with a 30 second phone call.
You're behaving like a little bitch, so they're treating you like one. I would too.
I had a lot of trouble getting them to take payment for it so it seemed like they didn’t want to do it. They’d rather I pay for each individual service as they make more money that way. Not much in it for them to do three years services when the initial payment is long forgotten about.
So in response to feeling like you're getting poor service, you've decided to ask if there's a way you can pay them more money than you've previously agreed?
I'm not sure about everyone else but usually if i'm getting poor service from a business, i'd expect them to make that better by giving me money back not by me giving them more money.
A lot of companies have an out of office reply to emails or an automated response to say that a person no longer works for the company.
Pick. Up. The. Phone.
Actually **** it, I'll phone them next week myself and deal with it for you, it's the least I could do for those poor people.
I always email it’s just the way I am, I do virtually all my shopping online too.
Man of Honour
And here you are seeing the limitations of email.
You could have had it serviced by now.
To be fair I'm similar in that in the first instance I'll probably prefer to drop someone an email but I'm not then going to cut off my nose to spite my face and refuse to call them if it's something I need sorted and I've not heard back.
You could have had it serviced by now.
To be fair I'm similar in that in the first instance I'll probably prefer to drop someone an email but I'm not then going to cut off my nose to spite my face and refuse to call them if it's something I need sorted and I've not heard back.
Do you have a mental condition? Legit question btw, if you have anxiety or whatever it'll make a lot more sense, but if you don't then the reason you struggle to talk to people is because you don't talk to people.
You have got to give them 48 hours to reply. It’s not urgent I’ve been waiting three months already.
Well I emailed another manager and he replied quickly. Said he would chase the parts and the service booking. During the email exchange I was able to attach a copy of a .pdf I downloaded from my online banking which showed the three year service plan transaction as proof that I'd paid.
That was late yesterday afternoon, just received an email confirming that my car is booked in for a service. Then shortly after receiving the email I got a phone call from them confirming the booking and that the car is to be collected.
They also said they have the undertray parts and will fit them. So all is looking good!
That was late yesterday afternoon, just received an email confirming that my car is booked in for a service. Then shortly after receiving the email I got a phone call from them confirming the booking and that the car is to be collected.
They also said they have the undertray parts and will fit them. So all is looking good!
phew glad thats sorted, please lets not have part two they lost my car,or worse they gave me a huge car as a loan vehicle.
i have to say though, ive dealt with loads of garages , and not one has informed me when staff have left etc maybe im doing something wrong.....
on a side note whether you ring email, or turn up in person , getting garages nowadays to do a job is like pulling hens teeth, only the mot side is easy i just ring book it in and boom done.
i have to say though, ive dealt with loads of garages , and not one has informed me when staff have left etc maybe im doing something wrong.....
on a side note whether you ring email, or turn up in person , getting garages nowadays to do a job is like pulling hens teeth, only the mot side is easy i just ring book it in and boom done.