I've recently had solar panels installed. An experience I have been disappointed with. I'm not going to name the company until I've given them what I think is a reasonable amount of time to rectify the issues. The system is working but I have the following outstanding issues, am I been unreasonable:
- Cables Dangling underneath panels and not clipped out the way. zero cable ties have been used, some cables are even starting to dangle into the guttering, almost.
- Flashing Kit not used for cable entry into roof. This was in a quote I originally sent the installer
- Panels damaged on rear elevation. Scratched on the side showing bare aluminium.
- Panels installed unevenly on rear elevation. Not level with each other.
- Guttering clip damaged to front of garage. Noticed a few days afterward and they did the install of of ladders rather scaffolding (Garage Roof install)
I've reviewed the MCS complaints procedure and have submitted a formal complaint stating they have until 5th July to rectify the issues before I raise it with MCS.
Would you guys settle for scratched, uneven panels with no cable clipping and the cables just shoved under tiles?
Cheers