Sold a bike on ebay but having problems :(

[pumaz]

I sold a Bike last weekend on eBay for £1200 and the buyer paid straight away but took him till today to collect.

On collection the buyer gave me a QR code but we couldn’t get it to scan and while trying to figure it out “posted” was clicked (by him) now it seems I can’t even enter the 6 digit code because ebay thinks I’ve posted the bike and is holding my money for 10 days.

He convinced me he is genuine and I will get my money, he does have good feedback and sells bikes on eBay. I took a photo of him with the bike in my house with his consent and security cameras would have captured him as well, also all communication was through eBay where he openly says he’s collected it. So with that I let him take it.

what worries me is the buyer will not just mark as received at his end, is first language isn’t English and I’m struggling to get him to understand I need him to confirm he’s received it, instead he just keeps telling me “just wait you will get paid don’t worry I know ebay very well, U new on ebay that‘s why” I’ve been using eBay for over 20 years and have more feedback than him!

Also I can get the QR code to scan now but it just takes me to my listing and still unable to enter the code.

Any advice on what to do next would be appreciated

 

[pumaz]

Guys the buyer has already paid as it was on a “buy it now“ but eBay is holding the money, I have the collection code but yes I know I’ve been stupid and can’t think why for the life of me I let it go. But I need advice not ridicule!

I wonder if I could click on “Mark order as not dispatched“ it would allow me to use the QR code which is proof of collection?

 

[pumaz]

Got the guys address?

Yes and his phone number

 

[pumaz]

Didn't the buyer helpfully click 'posted' though?

Yes but could I reverse it and use QR code?

 

[pumaz]

You need to contact eBay ASAP and explain exactly what happened and hope they look kindly upon you.

You need to contact eBay ASAP and explain exactly what happened and hope they look kindly upon you.

Thanks, I did try to contact eBay but they were closed but will contact them tomorrow morning.

 

[pumaz]

You know the classic scam here.
You'll know you're screwed if you get a "item not received" resolution case notification.

The buyer will have to wait for the "estimated delivery window" to expire to initiate this.

Do you have this on the listing?
Has it passed yet?

There’s no estimated delivery time has it was for collection only.

 

[pumaz]

Buyer clicked posted on your phone?

Also you can always mark as not dispatched afterwards. Although don't know if that allows you to use QR code.

Also I hope all this messaging is through the ebay messaging system.

I would have phoned ebay a long time ago. If you are going to let someone collect something expensive, I would always ID them. Treat it like you would sell a car.

Yeah I was trying to find a way to enter the code and was a bit flustered because I’ve never encountered this code thing before, not sold on eBay for a while and the buyer said let me show you and just lent over and pressed “posted”, i wasn’t happy and told him he shouldn’t have done that but he just said don’t worry you’ll get your money I sell bikes on eBay why would I risk my reputation.

All messaging was through ebay and I did try to call ebay but they were closed.

 

[pumaz]

Give it a go, although the item is dispatched so maybe better to wait for ebay to release the money. Not sure how this would work as a scam if payment made and you have evidence of him taking the bike?

My worry is if I click the unmark as despatched button it will somehow make things worse, yeah I have him making payment to eBay, arranging to collect and talking about already having the bike through eBay messenger and photo evidence of him with my bike in my home and he is also in photos of his own current eBay listings. He as been on eBay since 2015 and has quite A few listings for expensive bikes and parts on eBay but I’m a natural worrier!

 

[pumaz]

Think

I learned the hard way a good few years back and wouldn't touch ebay with a barge pole

Surely should have just listed on fb market or gumtree?

I did list on FB Market but just got silly offers and lot's of "is this still available" with no follow up

 

[pumaz]

I'd want cash or BT for an expensive item, PP is like taking a cheque.

Don't know how he paid into ebay, could be Debit/Credit card for all I know. Ebay just informs me he's paid not how. Also with him inspecting and collecting it, i think he'd have a hard time returning it after a few months.

 

[pumaz]

I was up till 2am this morning trying to figure this whole "Collection Code" out as i was sure it was the solution and it was!

What I did and it wasn't easy or obvious was unmarked the bike as posted on both the app and website then refreshed both. On the website I literally stumbled on an option to click picked up. I then went on the App and refeshed again, went to sold and clicked the blue button at the bottom which now gave me the option to scroll down to "Scan QR Code" which I did and bingo sale was complete and ebay will payout within 2 working days.

Thank god!!!

 

[pumaz]

What an emotional rollercoaster!

You're not wrong! I struggled selling it in the first place because i was attached to it but my new SLR and having 5 other bikes and no room made it redundant. Then having to face the fact i may of just been scammed out of it was indeed emotional

 

[pumaz]

Without trwaling through all psots, did this work out or did you get scammed?

it all worked out and cash was in my bank with 2 days