Some hacker bought something on my ebay account !! WHAT!

Surfer · 5 Oct 2016 at 19:58

Why dont you just write them an email or a letter to whatever UK head office they have (if they have one) and mention you have tried to solve this to no avail through their own procedures and got nowhere so inform them you will be pursuing it through your bank (fraud dept) and the police. Your bank may be able to get it back for you and they then claim off paypal later?

Spook187 · 5 Oct 2016 at 19:59

kaspersky is rubbish, bin it.

Combat squirrel · 5 Oct 2016 at 19:59

BDEE said:
OP, you should probably take a step back, breathe, take 10 minutes to calm down, and then approach things more rationally.

Shouting at people from PayPal is not going to help. In fact if I get shouted at I feel a lot less compelled to try and help someone.

For the love of God calm down.

Why should I ? They are trying to get rid of me, by putting up brick walls instead of helping me.

1) Got robbed

2) The multi billion £ company paypal/ebay who allowed this to happen, who claim to make this sort of thing safer - quite simply think I am lying I got robbed.

Complete, utter, farce.

I can't afford to loose £200 odd and just let that happen, morally, and financially.

Combat squirrel · 5 Oct 2016 at 20:00

Surfer said:
Why dont you just write them an email or a letter to whatever UK head office they have (if they have one) and mention you have tried to solve this to no avail through their own procedures and got nowhere so inform them you will be pursuing it through your bank (fraud dept) and the police. Your bank may be able to get it back for you and they then claim off paypal later?

That will be the next step, but because the 'hacker' used my debit instead of credit card, the bank says they won't pay me the money back, they were only able to stop my account.

Combat squirrel · 5 Oct 2016 at 20:01

Spook187 said:
kaspersky is rubbish, bin it.

Whats better and what works on windows AND mac AND android?

macuser · 5 Oct 2016 at 20:08

Just wondering is it possible to set a Credit Card as default payment instead of bank account?

Combat squirrel · 5 Oct 2016 at 20:11

macuser said:
Just wondering is it possible to set a Credit Card as default payment instead of bank account?

Yeah done that now - i still have my main account linked to paypal, as they will need to put my money back - i had my main account linked as I received payments on it also for my business.

Iv done all the suggestions in this thread.

(Unlink paypal/ebay, make CC main payments, scanned all systems, changed all passwords on all accounts (even non related ones), enabled 2 step log in/verfication for everything)

Malevolence · 5 Oct 2016 at 20:13

You've been robbed of £200. Go to the police.

LOAM · 5 Oct 2016 at 20:20

Its a pita but ranting won't help in this situation, if you come across as a knob the people on the other end are considerably less likely to help.

Destination · 5 Oct 2016 at 20:34

Why are you contacting paypal and not ebay, since it was ebay took the money from your paypal account.

Ebay should be the ones returning the money to your paypal account.

Combat squirrel · 5 Oct 2016 at 20:40

Malevolence said:
You've been robbed of £200. Go to the police.

I have they said try to resolve it with the companies first before they step in

LOAM said:
Its a pita but ranting won't help in this situation, if you come across as a knob the people on the other end are considerably less likely to help.

I'm not at individuals I am at the company, and I am not being a knob - they are very much however by simply ignoring me and saying i didnt get robbed when i did - if they stop treating me like an idiot and stop repeating over and over 'nothings happened go away' (in a 'polite' way they do), then I will stop treating them like absolute morons & maybe we can progress my case......but were still at trying to get them to understand i got robbed.

Hikari Kisugi said:
Why are you contacting paypal and not ebay, since it was ebay took the money from your paypal account.

Ebay should be the ones returning the money to your paypal account.

I have contacted ebay and they also claim to be investigating this now. What's annoying is the system is clearly broken - some hours after I got off the phone to them, they sent me an automatic email saying 'suspicious activity on your account' :rolleyes:

May as well talk to a brick wall.

EDIT 2: Whats even more strange is my mobile phone is acting weird now - its completely eating battery and is red hot, iv scanned it with kaspersky & nothing is shown, but whats weird is some sort of 'driving mirror' app is draining the battery, i think its something to do with mirroring a phone on a car - but i cant find the app in the apps section - im now very suspicious of it due to it being a mirroying app), android phone running very latest avilable software - marshmallow 6.0 i think

LOAM · 5 Oct 2016 at 20:43

Has the money left your bank account?

BDEE · 5 Oct 2016 at 20:47

Combat squirrel said:
Why should I ? They are trying to get rid of me, by putting up brick walls instead of helping me.

1) Got robbed

2) The multi billion £ company paypal/ebay who allowed this to happen, who claim to make this sort of thing safer - quite simply think I am lying I got robbed.

Complete, utter, farce.

I can't afford to loose £200 odd and just let that happen, morally, and financially.

No one suggested you losing the money, simply changing the way you are approaching this. You aren't doing yourself any favors.

Captain · 5 Oct 2016 at 20:49

Combat squirrel said:
Whats better and what works on windows AND mac AND android?

Avast x1000000

Combat squirrel · 5 Oct 2016 at 20:49

LOAM said:
Has the money left your bank account?

Not yet - the transaction appear to be a day behind, only upto Mondays transactions are currently showing, 2 transactions should show tomorrow that I DID DO (fuel and food) and IF they paypal sale did go through that as well, however if it doesnt & I did stop my card in time, then it won't.

My next worry is if I DID stop it happening, while it would be good - I am then concerned paypal would pursue me for the money, as they still believe I bought the item at this point in time - like the would put a black mark on my credit rating for 'not paying a bill' and source it to debt collectors or something - even though again, i did not do this transaction.

wildman · 5 Oct 2016 at 20:50

Malevolence said:
You've been robbed of £200. Go to the police.

forget the police, you know where he lives. Go to you local indian restaurant tonight order a madras, keema naan and 8 bottles of cobra. Wolf it all down, then go to the geesers house the next morning and locate the letter box. 10 hours should be more than enough to get a decent fragrant stool worked through............

mrk · 5 Oct 2016 at 20:50

You don't need AV on your phone, you'll only end up with lower battery life and a sluggish phone. Brush up common sense instead, will yield far greater results.

Combat squirrel · 5 Oct 2016 at 20:52

Clov!s said:
Avast x1000000

Avast it is, my kaspersky runs out end of this month so good timing.

Combat squirrel · 5 Oct 2016 at 20:52

mrk said:
You don't need AV on your phone, you'll only end up with lower battery life and a sluggish phone. Brush up common sense instead, will yield far greater results.

That the thing - everyone knows me to be the last person this should happen to, i do have common sense and im not stupid with security, shocked.

mrk · 5 Oct 2016 at 20:58

Oh I'm confident your phone wasn't compromised, but something else was! Something like a browser exploit that wasn't patched up at one point is common these days.