Some hacker bought something on my ebay account !! WHAT!

Diagro said:
Why havent you contacted the "seller" and informed them of this? they could then process a refund?

if it was the "seller" who did all this then they simply wont post anuthing, thus you can claim no delivery and get a refund.

either way you dont loose out.
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OP has said a few times he's contacted the seller but received no response.
 
Combat squirrel said:
Thanks dude

I already locked the account last night thankfully, verified today, card wouldn't work.

My status is:

1) Paypal via email don't want to know and don't care they keep saying nothing is up with them and the transaction was legit.

2) Ebay are investigating it

3) Banks locked my card

4) Changed my PC security now.

5) Spoke to wise people - they say iv done all I can, its a waiting game on ebays investigation now.
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All you can do to be honest, but trust me paypal and ebay are ****ing ********* to say the least.

I have had many an experience with them. I used to run a business through them. But at the end of the day they don't give a flying fig. :mad:

If you can lock Paypal transaction and ignore the letters they send you, it worked for me not sure in your case. But I basically said on the phone to Ebay, "You not getting the money!" :D
NOTE I had already paid the money and he got money from me and ebay so, he got double money back but they chased me for the money! GTF :mad:
 
itchy said:
All you can do to be honest, but trust me paypal and ebay are ****ing ********* to say the least.

I have had many an experience with them. I used to run a business through them. But at the end of the day they don't give a flying fig. :mad:

If you can lock Paypal transaction and ignore the letters they send you, it worked for me not sure in your case. But I basically said on the phone to Ebay, "You not getting the money!" :D
NOTE I had already paid the money and he got money from me and ebay so, he got double money back but they chased me for the money! GTF :mad:
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Jesus mate they sound SCUM.

I want out, I REALLY REALLY want out !

Had another email off them, they apparently bought a dictionary with my money and used different words now :rolleyes:

"We’ve reviewed your unauthorized account use case again but found no evidence of the transaction being unauthorized.

We understand this may be frustrating for you, but at this time we can only advise contacting the recipient to find a resolution."
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Yes its frustrating - its called theft.

Obviously they simply don't care, at all. :mad:

Time to involve the media and shame them etc.
 
The media? Oh lawd. Are you gonna end up in the daily mail holding a print out of the illicit transaction up to the canera and pouting?
 
Longbow said:
Shame them for what exactly? You claim you didn't buy it, they claim you did. Not really much of a story.
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No, I don't claim I didn't buy it - I really didn't buy it, I find it bizarre people ask 'well are you sure you didn't' .............. how do people forget they buy things? :confused: I'm meticulous with my money, I know exactly what I bought sold on a day - down to what I bought for dinner and how much it cost.

I find it strange people can buy things and not remember, what are they? Idiots ?
 
Combat squirrel said:
No, I don't claim I didn't buy it - I really didn't buy it, I find it bizarre people ask 'well are you sure you didn't'
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You still aren't getting it. You are claiming one thing, the company is claiming another. Unless you have evidence that you didn't buy it, and also have evidence that the company were negligent, IE it wasn't malware on your machine or a phishing attack, the media aren't going to be interested.
 
Combat squirrel said:
No, I don't claim I didn't buy it - I really didn't buy it, I find it bizarre people ask 'well are you sure you didn't' .............. how do people forget they buy things? :confused: I'm meticulous with my money, I know exactly what I bought sold on a day - down to what I bought for dinner and how much it cost.

I find it strange people can buy things and not remember, what are they? Idiots ?
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Drunk shopping sprees are an actual thing.

Also objectively, you are claiming that you didn't buy it. Stating that you didn't is your claim that you didn't.
 
Well I obviously didn't, otherwise I'd not be cancelling cards and making life difficult for myself, they didn't seem to understand that.

On my ebay recent activity it seems the scammer browsed like roughly 20 playstations.... Feel sick, my recent activity is full of them..... At least it's evidence for my case.
 
I wouldn't put that much effort in to convincing ebay and PayPal and instead get your bank to deny the transaction and confirm that they are doing that, then you can deal with PayPal and ebay at your leisure.
 
Combat squirrel said:
Man alive I don't need this stress right now. Iv phoned the bank and they said nothing was showing on my account yet, so iv blocked my debit card, but she can't garuntee it will work..... Uggghhh ud think with plenty of warning they could just stop the transaction, I'm actually shocked how no one is doing anything and doesn't care.... I can't speak to PayPal direct until 8am, at which point they will be getting an earful, I can't believe they have basically told me in a nutshell 'yeah we don't believe you'.... What?? What son?? I think I'd know if I bought anything or not!! Jesus wept!
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that isn't going to help - ask them for the ip address when the transaction was made

and call the police! You're the victim of a crime here, don't just rely on the complaints team of some random US corporation.
 
it does seem a bit dodgy - how was this scam supposed to work if whatever the item is was going to be posted to your address?

also if they've taken a look and they're not concerned then that maybe is an indication that you've not had your account 'hacked'

I mean if there are serious and easily exploitable security flaws with their system then that is a major problem(something that could cause them huge losses if not fixed) and they'd have more issues than just one person getting a £200 loss. Given their lack of concern after having taken a look at your account it is much much more likely that there isn't a security issue on their end per say but on your end - someone has either obtained your login details by some other means or one of your devices is compromised
 
dowie said:
it does seem a bit dodgy - how was this scam supposed to work if whatever the item is was going to be posted to your address?

also if they've taken a look and they're not concerned then that maybe is an indication that you've not had your account 'hacked'

I mean if there are serious and easily exploitable security flaws with their system then that is a major problem(something that could cause them huge losses if not fixed) and they'd have more issues than just one person getting a £200 loss. Given their lack of concern after having taken a look at your account it is much much more likely that there isn't a security issue on their end per say but on your end - someone has either obtained your login details by some other means or one of your devices is compromised
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Yeah its why its completely bizarre, I dont know what this stranger was trying to achieve - other than to **** me off, at a push maybe its someone trying to force the sale of things from overseas as part of the scam (like they won't send it or send a fake or something).....which while possibly elaborate - nets them £200 a time for a possible fake item.


But hopefully ebay will cancel the sale when they see the IP address wasnt me, nor anywhere near me.

The security my end, well, I sure as hell would like to find out !!!! I have done and do every possible thing, all my systems have been sorted this evening, removed kaspersky, all switched to bitdefender now, all my systems scanned, came up clean.

My network is obviously encrypted with an insane wifi key (when people ask for wifi i have to text them the code it looks something like: 823s7829s72893s7818919m821ma (a random example but mine has many more digits)

Everything is locked down, im not a thick easily fooled internet user, i dont follow fishing emails, despite what many on the forum keep saying - if i honestly remembered doing something odd or out of the ordinary i could point to that and at least have an answer to this bizarre situation.

Paypal emailed AGAIN:

"We’ve re-reviewed your unauthorised payment claim and we’re satisfied that the correct decision was made. We’re unable to consider this to be an unauthorised payment.

We understand that this may be frustrating for you, but at this time we can only advise contacting the recipient to try to find a resolution."
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My response:

"We’re unable to consider this to be an unauthorised payment"

I don't understand this - because it was, i did not do it, ergo, it is unauthorised/fradulent, quite straight forward logic.

Ok quite simply tell me the time and IP address of this transaction please - I've already asked several times in previous emails to you and you have not provided this information - please provide it.

So, please, IP Address & transaction time (it does mention the time on the unauthorised transaction in my account, but I want to check you have the same information to counter-check this isn't a fraudulent fake paypal email account)

Kind Regards,
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Obviously they probably won't help but I don't see their resistence to providing the IP address.
 
Paypal just emailed...............

We've completed our investigation and accepted your unauthorised account use claim.

As you've already changed your password, there is no further action required from you, and this case is now closed.
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I am so impressed with paypal, such a wonderful service, they did real good in resolving this without any endless nagging /sacarsm

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*downloads keepass*
 
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Not meaning to poke the bear or anything here, but i do suspect that whatever breach there has been is most likely at your end. Somebody would have needed your eBay login in the first place, and breaches like that at the eBay/Paypal end would have most likely resulted in more than 1 accessed account. It would have been 10s, 100s or 1000s.
Also, as you have been doing anyway, you need to tighten up your security. you have a crazy wifi password, but your Paypal was linked to eBay without requiring a password. Thats a schoolboy error in my book. Perhaps you have missed something else somewhere along the line?
As has been said before Paypal may not be your issue here. The transaction was automatically authorised by the way you had it linked to eBay. eBay however may say that so long as the correct username/password was used then they are in the clear. Though you would expect an unusual overseas transaction to be flagged, though not even all banks will pick up immediately on unusual foreign transactions.
I do hope you get this resolved but some of these multi nationals seem to fall over when dealing with 'trivial' issues such as these. Not trivial to you of course.

My only experience i had with this was an email saying i bought something from eBay (when i hadnt). But the email link to contact eBay to report an unauthorised transaction wasn't an eBay address. I just ignored the email and nothing happened.
Had a housemate just recently had emails from 'iTunes' asking him to authorise a new device (which by coincidence he had just upgraded his iPhone). He got several emails over a 2 week period that he initial ignored, but the last one basically said you have 24 hours left so he caved in and filled his details in. Was obviously a scam...just checking the senders actual email address revealed that. It was a stupid mistake but so so easy to make these days. Phishing emails are becoming very good
 
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