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Steam account recovery - asking for a friend...

Discussion in 'PC Games' started by Chris [BEANS], Jan 16, 2020.

  1. Chris [BEANS]

    Soldato

    Joined: Dec 30, 2003

    Posts: 6,390

    Location: Bigger box!

    Just thinking, when I built a new PC I’d managed to lose all of the details for my Uplay account and had it linked to a google authenticator on an old phone I no longer had...

    I set up a ‘I’m a nob and locked my account’ enquiry and some bloke on live chat was able to sort it for me straight away!

    Considering Steam is a much bigger platform, I’m surprised the only option here is to send a report and wait what appears to be weeks.
     
  2. Mcnumpty2323

    Wise Guy

    Joined: Dec 21, 2019

    Posts: 1,334

    I guess the much bigger platform is why
    When you have however many millions of users the support staff are going to much busier
    Though would expect hacked/stolen /given away. Accounts to be a bit more prioritized
     
  3. Mynight

    Soldato

    Joined: Jun 16, 2013

    Posts: 5,438

    My friend got his account back in 17 hours from emailing support with transaction details and the time/link to where he stupidly put in his main accounts details testing a link for someone on here.

    Fingers crossed your friend will have a quick turnaround as well.

    Friends are idiots at times ey :(.
     
  4. Mark A

    Capodecina

    Joined: May 19, 2005

    Posts: 17,942

    Location: Lancashire

    Gah that sucks! I'd be lost without my Steam account. Is it possible to view your profile to see if he's messed with your skins etc, or did you have it set to private?
     
  5. Gimpymoo

    Capodecina

    Joined: May 31, 2005

    Posts: 14,878

    Location: Nottingham

    @Chris [BEANS] Your friend must be getting old.

    I remember back in the day, one would never fall for such shenanigans and anyone falling for such things would be openly flogged on this forum, nowadays, everyone is older and such things are met with shoulder shrugs of "glad is not me"... "Now where did I put my Bovril".

    Steam support has improved over the years.

    Not saying it is now great but it was universally agreed to be that Steam support was the drizzles.

    I think it got that bad that a few years ago they pledged to do better. I have had no need to use support other than refund requests and they are timely.

    Has your friend had any reply from Valve yet?
     
    Last edited: Jan 17, 2020
  6. Epoch

    Gangster

    Joined: Jan 20, 2011

    Posts: 404

    They opened up about support request times (you dont need to sign in to see, so your 'friend' can click this link) :
    https://store.steampowered.com/stats/support

    As it stands on that page it says:
    So hopefully you'll hear from them later today.
     
  7. EssexBoy

    Wise Guy

    Joined: Jun 13, 2013

    Posts: 1,113

    Location: Essex/East London

    [​IMG] :D
     
  8. Chris [BEANS]

    Soldato

    Joined: Dec 30, 2003

    Posts: 6,390

    Location: Bigger box!

    @EssexBoy , wow, you’re so lucky!! Definitely click that!!!

    Wait, is that me?! :p


    Not been home to check it, but just had an email saying it’s sorted... fingers crossed!!
     
  9. Chris [BEANS]

    Soldato

    Joined: Dec 30, 2003

    Posts: 6,390

    Location: Bigger box!

    Logged in via my phone. Aside from a few spam messages to my friends list, seems ok.

    lesson learnt.
     
  10. Mcnumpty2323

    Wise Guy

    Joined: Dec 21, 2019

    Posts: 1,334

    Glad no major damage done
    And was sorted so fast
    And you took the jokes on the chin lol
    Can check the email address on have I been pwned
    Or think it may be part of Firefox too now think I read that somewhere
     
  11. Gimpymoo

    Capodecina

    Joined: May 31, 2005

    Posts: 14,878

    Location: Nottingham

    Kudos to Valve.

    They really have sorted their **** out compared to years gone by.

    I know "back in the day TM" account recovery was a right PITA.
     
  12. Alan1969

    Wise Guy

    Joined: Jun 16, 2019

    Posts: 1,029

    Location: Leek staffordshire

    I hope your friend gets his steam account back. this sort of thing must happen all the time as these guys are constantly trying to find ways to fleece people - its difficult not to get caught every now and then. hence it is worth you informing us what to do and how long it takes to get your account back as eventually it could even happen to me.
     
  13. Alan1969

    Wise Guy

    Joined: Jun 16, 2019

    Posts: 1,029

    Location: Leek staffordshire

    great news
     
  14. Alan1969

    Wise Guy

    Joined: Jun 16, 2019

    Posts: 1,029

    Location: Leek staffordshire

    when my son starting playing my steam games I started up another account. so now I have some games on one account and the rest on the other. perhaps that may be a plan to split your loses in future?
     
  15. Yrkoon

    Wise Guy

    Joined: Sep 15, 2006

    Posts: 1,974

    Location: Edinburgh

    glad you got it sorted promptly :D
     
  16. TNA

    Capodecina

    Joined: Mar 13, 2008

    Posts: 12,972

    Location: London

    His mate must be very happy for getting this sorted out :p
     
  17. Alan1969

    Wise Guy

    Joined: Jun 16, 2019

    Posts: 1,029

    Location: Leek staffordshire

    glad you got it sorted.
     
  18. physichull

    Sgarrista

    Joined: Sep 22, 2008

    Posts: 9,213

    Location: Warrington

    Oh Beansy…..this explains why I got a spam message from you through the Steam chat about claiming my free PUBG skins!!
     
  19. ICEx21

    Wise Guy

    Joined: Apr 27, 2007

    Posts: 2,013

    Location: Edinburgh/New York

    Hey Beans, you don't know me but I'm a prince from Nigeria and I'm trying to transfer £100 gazillion but for some reason I need to go through another account to complete the transfer. If you give me your account details I'll give you £50 gazillion for your help.
    Just send your bank details to notgonnascamyou@honest.com.

    Thanks :D
     
  20. Chris [BEANS]

    Soldato

    Joined: Dec 30, 2003

    Posts: 6,390

    Location: Bigger box!

    Seriously, are you guys not collecting those 200$ skins you’ve won??

    Rather than waste them, do you mind if I click the link??