Steamguard, absolute garbage

James J · 4 May 2011 at 15:23

Just built a new PC to replace my old one and come up against the steam guard system on installing steam and logging into my account. It asks for a code which it emailed to me, entered it and it says its wrong and won't let me go any further...

What is this crap seriously? Any idea how I can actually get past it? Tried entering the code in a few different ways but it just says "sorry thats not quite right" every single time...

FrenchTart · 4 May 2011 at 15:26

Are you sure you've not attempted to log in multiple times and steamguard hasn't emailed you multiple different codes?

It's quite an annoying system though - I agree there.

James J · 4 May 2011 at 15:29

FrenchTart said:
Are you sure you've not attempted to log in multiple times and steamguard hasn't emailed you multiple different codes?

It's quite an annoying system though - I agree there.

Seems that the first code didn't work at all which it sent me :S

Just restarted steam to get back to the original option of enter a code or email support and waited on that screen until it sent me another email, which it did and that code thankfully worked.

Theres absolutely no literature about what to do in the event that the code doesn't work on the steam website either -.-

Marky · 4 May 2011 at 15:31

I actually think it's really good!
I do wish that it saved which computers are okay to login with though...

If I login with my Macbook and then login with my PC, I need to check my email each time I login

HarryPainful · 4 May 2011 at 15:31

Its a simple system.

New pc - code mailed - enter it.

How can that possibly go wrong?

User error.

SoapSurgeon · 4 May 2011 at 15:31

James J said:
Seems that the first code didn't work at all which it sent me :S

Just restarted steam to get back to the original option of enter a code or email support and waited on that screen until it sent me another email, which it did and that code thankfully worked.

Theres absolutely no literature about what to do in the event that the code doesn't work on the steam website either -.-

Yet you managed to figure it out.

I'd rather this minor inconvenience every time I build a new machine than some script kiddy stealing my account with £100s worth of games.

FrenchTart · 4 May 2011 at 15:32

Yeah, the help for it is pretty useless :/

I had a very similar issue and only worked out what to do when I noticed another 5 codes arrive in my inbox an hour later.

Memphis · 4 May 2011 at 15:40

HarryPainful said:
Its a simple system.

New pc - code mailed - enter it.

How can that possibly go wrong?

User error.

As above to be honest.

You really can only fark it up if you do something wrong.

Evilsod · 4 May 2011 at 15:51

Lol, i don't fark it up at all, the system farks itself up.

I've never logged into steam from another computer. EVERY time steam dc's itself and makes you log back in to the community (i will never understand how the **** it does that) it forces me to put in yet another Steamguard code. Its even done it sometimes when i try to access the damn store!

I must've had to enter a new code from this pc no less than 5 times now. I assume it does what its supposed to do but all this crap on top of it is getting annoying.

James J · 4 May 2011 at 15:53

Whilst I can see your point of view when you say its user error, I can't quite accept it as a "blonde moment" on my part since I had a code, entered it and it said it was wrong lol. I had to completely go back out of the program, restart it, watch my email and start again. Theres no information on steam in regards to what to do if that happens so hardly "user error" tbh.

If it was just me being retarded, I'd agree

Dano · 4 May 2011 at 15:54

HarryPainful said:
Its a simple system.

New pc - code mailed - enter it.

How can that possibly go wrong?

User error.

If only... I've had it send two codes several times now, the first of which will not work and the second coming some time later, by the time the second one comes in you've already tried the first and it generates a third due to it being incorrect thus voiding the second and you can end up in a nice little loop of frustration.

Sin_Chase · 4 May 2011 at 16:01

PEBKAC Error.

HAz · 4 May 2011 at 16:43

reformat, fixes everything

Utnac · 4 May 2011 at 16:45

HarryPainful said:
Its a simple system.

New pc - code mailed - enter it.

How can that possibly go wrong?

User error.

Its sent me incorrect non working codes a number of times, user error though I presume? :rolleyes:

Cooper · 4 May 2011 at 16:59

Utnac said:
Its sent me incorrect non working codes a number of times, user error though I presume?

I think the code is dependant on your PC's hardware config, i get this trouble when i unlock cores on my CPU, it thinks i have a new PC... :rolleyes:

and so my old login code is no longer valid, and i have to get a new one via email...whilst running with the extra cores, and if i switch back to just 2 cores , i have to enter the code i got for that CPU setup...

Antar Bolaeisk · 4 May 2011 at 17:22

It only works completely properly with certain Intel chipsets I thought. Other than that you have to enter the code every time you reconnect.

For example, I had to do it just there now having restarted Steam.

Dirk · 4 May 2011 at 17:33

As i discovered the other day, you don't want to have Steam starting with Windows when you're testing overclocking settings. Every reboot, another prompt from Steam because apparently i'm on a different PC :/

PapaLazaru · 4 May 2011 at 17:48

Sin_Chase said:
PEBKAC Error.

Clearly. A total and utter failure to follow simple instructions and to instead go into an internet rage.

Murray · 4 May 2011 at 17:49

Uninstall steam then.

AWPC · 4 May 2011 at 17:53

Works fine for me on 2 different PC's. Steam emailed me the code instantly then after that I can use both machines as normal it only sent me 1 code to use the other PC once validated its been fine.