stop using companies that use dpd

LCG-xyz

LCG-xyz

LCG-xyz

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Joined
5 Jul 2016
Posts
572
I'm so annoyed. Just venting.

All dpd had to do was deliver a SIM card, I was switching to a new provider.

Vodafone ported my number and my service with Three ended. 'Just pop the new SIM card in'

What SIM card? Dpd never delivered it, they never even scanned it. According to their automated system they haven't got it. According to the vendor, they have.

So I'm disabled, live on my own and have no phone and it'll take 3-5 working days to send another sim. Tried to install app for wifi calling, verification code is via sms, which I can't get.

It's awful.

Dpd put up walls, they don't want to talk to people.

Phone number, automated no way to get through. 'Let's chat' - chatbot no way to talk to a person.

Terrible company.
 
As a side note to this topic - I do agree that chatbots with no way to speak to an actual human are the most infuriatingly stupid and pointless invention ever.

Evri's is the worst. All it lets you do is put in the tracking number, then just tells you what the tracking says, which you could have found on the tracking page anyway. Argos's is stupid as well and clearly is programmed to make it as difficult as possible to speak to someone.

I just don't see the point in them. All they do is tell you information that can be gleaned from the help pages of their website anyway.

It really feels "dystopian nightmare" like when chatting to one :p
 
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Reuben klang said:
DPD fine for me as well.

Just a bad bit of luck. Can’t you use esim?
Click to expand...
Clearly not if he's waiting for a SIM card.

DPD are easily the best courier around here. But why is it going to take so long? I've ordered SIM cards from O2 (recently), EE, GiffGaff and Vodafone and they all arrive in the post next day on the whole.
 
December is always hell for couriers, and now likely swept up in this years snowball of strikes (people switching away from RM) and staffing issues.
 
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DPD easily the best and have not once let me down in over a decade.

Hermes used to be pretty ******* awful, but had started taking note of how DPD did so well and begun trying to implement similar methods... then they became Evri and now we're getting van-loads of their parcels just being dumped at the roadside!
 
DPD are currently letting me down badly. I sent a return to OCUK last week. It should have arrived on Monday. It has yet to arrive. It is currently being held in their Stoke depot.
 
All courier companies are facing a massive shortage of drivers at the moment, in my opinion due to Brexit and less available EU workers coming to the UK and willing to work hard long days for a pittance.

Combine this with Black Friday being the busiest eCommerce weekend of the year and Royal Mail strikes meaning other networks being used instead, couriers are all a bit of a nightmare at the moment.

Also, what most people don't understand is that couriers have zero obligation to speak to the person they are delivering the consignment to. DPD's customer is the sending party, my advice is to always hassle the absolute hell (in a kind, friendly and professional manner of course) out of the company you've ordered from, as you're less likely to be forgotten by busy and overworked customer service agents.
 
I had issues with DPD on my last OCUK delivery.

Was meant to be here on a set day, tracked it fine throughout the day and then got a message to say that they are running behind which is fine, it then got to a street a few mins from me and then got a message saying that they had ran into unforeseen issues and will be delivered the next day.

The delivery trued up but part of it was missing, 2 days later the other half of the order turned up out of the blue.

was not a major issue but I assume that the order got split when it was failed to be delivered on the original day and then they found it 2 days later and delivered the rest.
 
On a local Facebook group, someone posted a photo of a house asking does anyone know where this house is. DPD put parcel at the front door at a random property and photo was the one courier took as proof of delivery.

Luckily the occupier of the house in the photo took the parcel to the actual recipient. Turns out both properties share the same door number and last two letters of the postcode. So for example recipient's postcode is LEXX XXX, the postcode where the parcel was delivered was LEXX YXX
 
I had a delivery yesterday. The delivery driver left them packages directly outside my door without trying to see if I was in.
 
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