Take ONE, Get TWO - new GIGABYTE upgrade programme

decmatt · 31 Jan 2018 at 13:27

@GIGA-Man Not sure who to contact - The motherboard arrived but two of the memory slots don't work. Technical support advised I contact who I bought it from and get a replacement, as they aren't a store they can't do a replacement service.

Can you help or advise where to go? RMA process will mean I'll be spending nearly a £100 in total for this replacement motherboard.

GIGA-Man · 1 Feb 2018 at 10:47

Hello Decmatt,

Oh, I am so sorry that's happened.

I will get it picked up and sent back to you ASAP at our cost, mail [email protected] when you are ready for us to collect (cannot do weekends sorry). Just confirm address and date to me in the mail and I will get it arranged.

decmatt · 1 Feb 2018 at 11:59

@GIGA-Man

I have an RMA and it being collected on Monday, been emailing [email protected]

Is that the right approach? RMA number is 1820005

GIGA-Man · 1 Feb 2018 at 14:01

Yeah, that's fine. I will make sure they are aware of the full situation so it gets sorted ASAP for you.

markk33nan · 5 Feb 2018 at 16:55

Im trying to get in contact with them again to see what mobo they will give me.

I have the GA-Z97X-UD5H-BK model.

bought mine back in 11 Feb 2015 from Overclockers.

GIGA-Man · 5 Feb 2018 at 17:06

So you registered at the time of the promotion, now that you have e-mailed the upgrade address no one is replying? What date did you e-mailed and what was the address, you can mail the details to me at [email protected]

If you attached the email you sent the upgrade address, it will help me get it sorted for you.

markk33nan · 5 Feb 2018 at 17:27

GIGA-Man said:
So you registered at the time of the promotion, now that you have e-mailed the upgrade address no one is replying? What date did you e-mailed and what was the address, you can mail the details to me at [email protected]

If you attached the email you sent the upgrade address, it will help me get it sorted for you.

Ive just sent you an email with some forward emails i had sent to support, just over half way through (as i wasnt sure if it was 11Feb 17 or 11Feb 18 i had to upgrade)

The upgrade web link is broken / not working for me, and still waiting on a email back from Gigabyte about how to upgrade.

Thanks very much GIGA-Man.

GIGA-Man · 5 Feb 2018 at 17:31

I am getting it looked into and have already processed the e-mail you sent me

markk33nan · 7 Feb 2018 at 13:36

GIGA-Man said:
I am getting it looked into and have already processed the e-mail you sent me

Good Man thank you. Just need to figure out what Mobo options available, and if i can afford to upgrade from "DDR3 - 1150" Socket to the "DDR4 - 1151" prob cost close £400 for CPU + DDR4 upgrade?

Any suggestions per current PC Spec :

Intel i7 4790K 4.0Ghz | Gigabyte Z97X-UD5H-BK | 2x KFA2 GeForce GTX 980 SOC - SLI | Avexir Core Red Series 16GB 2666Mhz | White Corsair Carbide 500R | Asus PG278Q ROG Swift 27" G-Sync 144Hz | Corsair Hydro H110i GT

(Down to 1 Graphics card now , was just outside warrenty and they wont replace it , Sad times)

marco.da.man · 7 Feb 2018 at 17:43

@GIGA-Man quick question sir are the ax370 gaming 5 going be able to take the new ryzen range due to be released in sping and if so will there be new bios update ?

orbitalwalsh · 7 Feb 2018 at 20:12

markk33nan said:
Good Man thank you. Just need to figure out what Mobo options available, and if i can afford to upgrade from "DDR3 - 1150" Socket to the "DDR4 - 1151" prob cost close £400 for CPU + DDR4 upgrade?

Any suggestions per current PC Spec :

Intel i7 4790K 4.0Ghz | Gigabyte Z97X-UD5H-BK | 2x KFA2 GeForce GTX 980 SOC - SLI | Avexir Core Red Series 16GB 2666Mhz | White Corsair Carbide 500R | Asus PG278Q ROG Swift 27" G-Sync 144Hz | Corsair Hydro H110i GT

(Down to 1 Graphics card now , was just outside warrenty and they wont replace it , Sad times)

Your gonna have to go i7 to i7 , 8700k as anything isnt worth it coming from your current .
Ultra Gaming or Aorus 5 ,latter having better VRM and superior sound to rival boards .
Deals going on at ram at the store and should make money back on selling your chip and current ram !

markk33nan · 12 Feb 2018 at 09:32

GIGA-Man said:
I am getting it looked into and have already processed the e-mail you sent me

Any updates? i still havnt got any email responce from Gigibyte im sure they are busy but getting anxious as the deadline window for me is end of this week - 18th Feb 2018
Afraid of missing out.

thank you.

GIGA-Man · 12 Feb 2018 at 20:06

Hi, apologies for this. I have chased our team again to ask for the update, they were out of the office last week. Don't worry about your time running out I logged your request so will make sure it gets honoured.. Although it should get answered before that...

markk33nan · 19 Feb 2018 at 19:03

GIGA-Man said:
Hi, apologies for this. I have chased our team again to ask for the update, they were out of the office last week. Don't worry about your time running out I logged your request so will make sure it gets honoured.. Although it should get answered before that...

Hi gigs-man they emailed me back with the following ,
Our suggestion and have stock are

GA-Z170-Gaming 7 and GA-Z170X-Gaming G1 and GA-Z170X-UD5 TH for free Upgrade.

Are these in line with what others here got? Thought they got 200 and 300 range?

Haven't done my homework yet on what's best to go for any advice welcome!

Thanks

GIGA-Man · 20 Feb 2018 at 11:39

Hi Marrkk33nan,

I think because you were asking based on your current spec that's why they were recommending these. I will ask them to tell you what is available from the newer chipsets.

Adam-r · 21 Feb 2018 at 12:45

Hi GIGA-man, I've just emailed the marketing email address as I cant recall ever getting a further confirmation email when I registered in 2015. Hope you can confirm and I'll look to upgrade my mobo. I bought the UD3H-BK from OCUK.

GIGA-Man · 22 Feb 2018 at 15:38

Adam-r said:
Hi GIGA-man, I've just emailed the marketing email address as I cant recall ever getting a further confirmation email when I registered in 2015. Hope you can confirm and I'll look to upgrade my mobo. I bought the UD3H-BK from OCUK.

Hello Adam-R, can you let me know the serial number of the board you have, I will check if we have it registered for the upgrade programme.

GIGA-Man · 22 Feb 2018 at 15:40

mark33nan, thanks for being patient. I am in the process of getting you a Z370 to offer and will get back to you soon. Your case was opened before the promotion cut off day so don't worry.

markk33nan · 22 Feb 2018 at 16:16

GIGA-Man said:
mark33nan, thanks for being patient. I am in the process of getting you a Z370 to offer and will get back to you soon. Your case was opened before the promotion cut off day so don't worry.

No trouble im not in any rush, i appriciate all your help!

Adam-r · 22 Feb 2018 at 22:06

GIGA-Man said:
Hello Adam-R, can you let me know the serial number of the board you have, I will check if we have it registered for the upgrade programme.

I can't seem to PM you (I guess thats the same for everyone) so here is the Serial number 143400049560