• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

The AMD Driver Thread

r3br3l15 said:
hi guys i need help with my new PC and most importantly AMD R9 390X GPU

basically everytime i try and load Ark from steam i get black screens and a message to say my graphics driver has failed and had to reset,

the PC is a brand new build - maximus hero 8 MB, i5 6600k CPU, however i am using a riser cable from the PCIe slot 1 (16x) into the card. i am lost now at what i can do next

so after installing loads of various drivers and programs etc, i went into safe mode and used a program called DDU to uninstall everything relating to the GPU i then used the Intel graphics driver from the disc that came with the GPU, (which i hadnt done before now) once that installed ok restarted pc then downloaded crimson 16.2 (as stated as the latest driver for Win10 64 bit)

installed everything that it offered and then restarted, the graphics is fine during normal use (like now) but its only when the GPU is under load i.e loading the startup for ark that it dies, ive have had the GPU running in my old PC with water cooling which was a gigabyte board and an i5 the only major difference is that my old pc was running DDR3 this new build is on DDR4 (not sure if that makes a difference)

i have also flashed the bios on the board to the latest version from ASUS

is there anything i havent done do you think? or something i should try

any help would be much appreciated thanks
Click to expand...

Does it happen without the riser?
 
i tried the verify game files and it said that some were missing so it downloaded it all again,

i wish i could try without the riser but as its a hardline water cooled build i would have to drain and re route the pipes and the fill up again, i will do that as a last resort

i have however removed the cable form the board and re seated it, and did the same on the card
 
r3br3l15 said:
i tried the verify game files and it said that some were missing so it downloaded it all again,

i wish i could try without the riser but as its a hardline water cooled build i would have to drain and re route the pipes and the fill up again, i will do that as a last resort

i have however removed the cable form the board and re seated it, and did the same on the card
Click to expand...

Trying an older driver would be a good test with less effort. It if occurs on an older driver then it could be due to the riser, or a hardware fault.

It's an old driver but it's super stable, try Catalyst 15.11.1 Beta.
 
r3br3l15 said:
i tried the verify game files and it said that some were missing so it downloaded it all again,

i wish i could try without the riser but as its a hardline water cooled build i would have to drain and re route the pipes and the fill up again, i will do that as a last resort

i have however removed the cable form the board and re seated it, and did the same on the card
Click to expand...

Maybe try the card in a friends PC? It might be easier test than draining everything.
 
melmac said:
Maybe try the card in a friends PC? It might be easier test than draining everything.
Click to expand...

I would still have to drain the loop to remove the card due to having rigid tubing in, but I could get my mate to try it as he has 2x r9 nanos

I installed the catalyst software but when it got to installing the driver it popped up saying the screens may go black and flicker as usual which they did but now they have gone off completely and I'm looking at blank screen pc is still running
 
Crimson 16.7.1

Hey Ya'll.

https://twitter.com/AMDCare/status/751117238455963649

https://t.co/KY0adlzSpm

1aVEqDW.jpg
 
r3br3l15 said:
I would still have to drain the loop to remove the card due to having rigid tubing in, but I could get my mate to try it as he has 2x r9 nanos

I installed the catalyst software but when it got to installing the driver it popped up saying the screens may go black and flicker as usual which they did but now they have gone off completely and I'm looking at blank screen pc is still running
Click to expand...

Have you windows 10? PLug in a second monitor and you should see the screen. It has happened to me on a few windows 10 computers.
 
problem was the riser cable, i removed the card to initally put it back in my old pc to test to make sure its not the card, but then decided as it is partially drained ill plug it directly onto the board (same slot as the riser cable) and plumb it in, very crudely may i add.

anyway long story short boot up pc didnt change any drivers or software, just ran ark and waited, low and behold the loading screen appear and then it was running with no issues at all

so now im left with a half built PC which looks nothing like how i wanted it too and a riser cable (which was supplied with the MB) that appears not to work

thanks for all of your advice guys
 
r3br3l15 said:
problem was the riser cable, i removed the card to initally put it back in my old pc to test to make sure its not the card, but then decided as it is partially drained ill plug it directly onto the board (same slot as the riser cable) and plumb it in, very crudely may i add.

anyway long story short boot up pc didnt change any drivers or software, just ran ark and waited, low and behold the loading screen appear and then it was running with no issues at all

so now im left with a half built PC which looks nothing like how i wanted it too and a riser cable (which was supplied with the MB) that appears not to work

thanks for all of your advice guys
Click to expand...

Glad you got it working, but shame about your build. Will you be able to work around it?
 
melmac said:
Glad you got it working, but shame about your build. Will you be able to work around it?
Click to expand...

relieved and annoyed too say the least, well ideally i would like it back how it was and im going to aim for that, have a look into riser cables see if there is a better/specific cable etc hopefully

thankfully i dont have a £300 GPU paper weight
 
So using the RX480 and doing some tests, on Nvidia games like Wow, there really is a performance deficit even compared to a Nvidia 780 when roaming around the world mostly to do with view distance, I am guessing the geometry processing on Nvidia is still better in this regards.

Also why is there no in built dynamic V sync support like adaptive Vsync.

However my biggest gripe right now is that the driver and I am on AMDs latest driver from a few days ago is constantly crashing on the desktop, this makes it annoying when trying to adjust settings in the drivers but need to restart the computer in order to gain access.

Using windows 10 64 bit and using a 21:9 2560x1080 monitor if this helps, also on a 5820K - MSI X99a sli plus board.

Even when leaving stock settings on the driver it still crashes and undervolted it as well, same thing, does this happen to anyone else?

Another game that seems to be having massive issues is the secret world, just loading into the game and I am instantly at 20FPS, even lowered all settings to low, it doesn't shift.

I have played the secret world back on my 7970 ages ago and that was fine and was running fine on the Nvidia 780, just thought I would give this as feed back to AMDMATT.

*Update, tried the secret world again in DX9 mode, this resolves the massive FPS drop, anyone have any idea why the DX11 mode is negatively affecting the RX480 this much for this game?

*Update 2 - noticed that with WoW specifically, once I alt tab and tab back into the game, the performance is pretty smooth, its on the initial load up into the world that has severe FPS issues, also back to the Crimson driver crash;

On boot up, I can easily go into wattman and make my adjustments as I see fit, however once I play any game and then exit the game and want to go back into Wattman, the whole driver crashes, the annoying thing once I reboot the computer in order to access the driver, all my wattman adjustments were reset to default however all my stresstests show stability.

I only get the driver crash if I ever need to go back into the driver after playing any game, though the software I have used mostly included firestrike, WoW, FF14 and witcher 3 so far, every time I exit those games and try to load crimson drivers, the drivers just crash/stop, going into other games has no issues.
 
Last edited:
I remember on old AMD drivers you could enable full RGB pixel spectrum. How do you do this in crimson?

I connected through DVI, thought I'd mention it as searches keep saying HDMI cannot do it but I'm hoping DVI can.

If its automatic how can I check what format its using?
 
Finners said:
I remember on old AMD drivers you could enable full RGB pixel spectrum. How do you do this in crimson?

I connected through DVI, thought I'd mention it as searches keep saying HDMI cannot do it but I'm hoping DVI can.

If its automatic how can I check what format its using?
Click to expand...

For me only the selection shows if I connect HDMI TV. using DP on monitor its set by default to full RGB
 
A whole driver just for this, by the looks of it. :p

In the previous Radeon Software Crimson Edition 16.7.1 driver the "Restore Factory Defaults" option under Preferences of Radeon Settings Software would not set the "Compatibility Mode" UI toggle to its default "OFF" value. This is fixed in the Radeon Software Crimson Edition 16.7.2 driver. The "Restore Factory Defaults" options resets all Radeon Settings to their factory default values.
Click to expand...
 
Last edited:
You must log in or register to reply here.
Back
Top Bottom