The Asus ROG SWIFT PG278Q – a 27” 1400p 144Hz Monitor with G-SYNC
- Thread starter whyscotty
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Dead pixels galore and dented chassis referbs. I do not accept a referb as a solution and I never will. The next huge issue is replacement time. Why on gods earth should people have to wait for a replacement. I would expect no longer than 3 days. How are people meant to use a computer with a monitor? VNC in from someone else's house?
Soldato
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- 27 Feb 2012
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That's not right, surely?
Thought the sales of goods act covers you, and the retailer has to sort it out for however long (1 year??)
I thought for the first 30 days you have the right to a full refund (if faulty)
This might have been a dream of mine though, no idea if true and if it even applies to e-tailors.
- Warranty: 3yr (28 Day OcUK DOA, Asus After)
Everything new is covered by the 28 day D.O.A policy anyway.
http://www.overclockers.co.uk/support.php
Everything new is covered by the 28 day D.O.A policy anyway.
http://www.overclockers.co.uk/support.php
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The warranty line you quote has changed within the last few hours, post me raising the issue with OcUk CS.
Prior it stated simply:
- Warranty: 3yr (OcUK & Asus)
Yes I have a screenshot of the old wording as posted above.
Shady is maybe a little strong. I don't think it has been done intentionally. But it certainly is misleading. I genuinely thought OcUk were providing warranty service for the product. Felt a little blindsided when I was told to go to ASUS directly on a 2 month old £700 faulty product.
I suspect part of that is due to the fact stock is non existent.
Shady is maybe a little strong. I don't think it has been done intentionally. But it certainly is misleading. I genuinely thought OcUk were providing warranty service for the product. Felt a little blindsided when I was told to go to ASUS directly on a 2 month old £700 faulty product.
I suspect part of that is due to the fact stock is non existent.
Unfortunately retailers do it a lot, especially online and even the big ones such as Amazon. I'm not sure what to suggest, other than remind them it's their obligation and your contract is with them. Check Moneysavingexpert. Its a shame, because OcUK generally have a reputation for excellent service.
I've already spoken to two separate CS advisors. I'm not going to escalate it. Suffice to say the outcome of dealing directly with ASUS at the instruction of OcUK on a 2 month old product will absolutely shape my retailer choice in the future.
They are entitled to whine, what's it to you?
Do you own this monitor?
Yes, I do own it.
Asus are a company I hate the most and will do everything I can to avoid them where possible, they have the worst customer support in existence, I deliberately put off buying this monitor because:
* I hate Asus
* the price is a rip off compared to the US
* the price us a rip off because adding ROG adds £100 to the price
* hoping something similar was around the corner, by anyone.
However it became clear we had nothing else on the horizon, pulled the plug and its without a doubt the best monitor around. Is it worth the money? Depends on if you have 600 quid spare or not.
But as I said above, if you have one and its faulty, its not a shocker, every item in the world has the potential to fail - just get on the phone and put your case forward to where you bought it.
Frustrating yes, but can be dealt with fairly swiftly
Escalate it, like all companies you have helpful people and the not so helpful.
I miss 5ub, he is the sole reason I actually still by from ocuk tbh
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The issue is, this is not the case.
Dealt with swiftly? After being fobbed off to deal with ASUS directly, pulling teeth on the phone for an hour only to be directed to the trashiest web form in the world this is clearly not going to be dealt with swiftly or easily. The ASUS CS representative I got on the phone did not even realise for 10 minutes into the call I was even talking about a monitor. Despite pushing option 4 for displays he thought my fault was with a laptop. Had no idea what I was talking about and after finally realising it was a monitor fault decided the advice he first gave me was invalid....then proceeded to give me the exact same advice again. Right then?
I have no issues with the failure per se, what I do have issues with is paying £700 for a 'premium' (allegedly) ROG branded product for it to fail within 2 months of it's arrival AND 2 months of it's original manufacture and be left with the prospect of getting a B-Grade refurbished product. If that does not leave a sour taste in anyone's mouth then I don't know what does.
This has been explained, on the phone, directly to OcUk. Who maintained that it had to be dealt with directly with ASUS.
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Soldato
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- 27 Feb 2012
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- 6,586
Agree 100%
If Sin's anything to go by and OCUK are fobbing you off to Asus it wont be dealt with quickly. I don't tend to take anything he says seriously though, most his posts are moaning about something or other lol. He always brings price into it, like somehow paying more means nothing will break/everyone bows to him.
